RESPONSIBILITIES:
- Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
- Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Define success metrics and ensure every AI Agent drives measurable business outcomes
- Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
- Define and continuously refine Regal’s playbook for implementation excellence
- Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
- Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
ABOUT YOU:
- 6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
BENEFITS/PERKS:
- We care about your health!
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- We care about future you!
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- We care about connection!
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
Top Skills
What the Team is Saying
What We Do
Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action.
Our Values
Customers are Royalty
We serve our customers above all else. If we don’t earn their love, someone else will.
Fast Execution Wins
We work with urgency and speed because by moving forward we learn more about how to solve the problem than by theorizing.
Growth Mindset
Your learning curve should be as steep as the company’s growth curve.
Data Beats Opinion
We make decisions based on analysis and data, not anecdotes.
Enjoy the Journey
We bring our whole selves to work and build meaningful friendships. We appreciate, and are kind to, each other.
Why Work With Us
At Regal, every team member makes an impact. We move fast, solve complex challenges, and build game-changing AI solutions—together. Our culture thrives on fast execution, data-driven decisions, and continuous learning. If you want to grow, be challenged, and work with brilliant, motivated people, Regal is where you want to be.
Gallery
Regal Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We're in the office Tues-Thurs & WFH/Office Optional on Mon/Fri. Our HQ is in NYC. Annual offsites in fun spots such as Breckenridge, Miami, CT & more!
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