If you're passionate about helping school districts strengthen their English Learner programs and achieve meaningful outcomes for educators and students, we'd love to meet you.
We're looking for a proactive, innovative, and results-oriented Customer Success Manager who will serve as a strategic partner to district leaders. In this role, you'll build trusted relationships, guide successful implementation, and provide consultative support that aligns Ellevation's solutions with district priorities. Working closely with our Account Management team, you'll help partners navigate challenges, remove barriers, and drive long-term success.
You will partner with districts throughout their journey, building their capacity to implement best practices, navigate change, and improve outcomes for multilingual learners. Collaborating across Customer Success, Product Education, and other cross-functional teams, you'll advocate for partner needs and continuously enhance the partner experience.
Most importantly, you'll help thousands of educators make informed decisions, strengthen instruction, and better support multilingual learners so they can thrive academically.
You'll develop deep expertise in English Learner program best practices and serve as a trusted advisor, helping district leaders translate their goals into sustainable, measurable results. This role requires exceptional relationship management, strategic thinking, and a service-oriented mindset, along with the ability to navigate complex partner needs in a fast-growing organization.
As a Customer Success Manager, you'll build lasting partnerships that help districts realize the full value of their investment in Ellevation while advancing meaningful outcomes for educators and students.
Here's what you can expect during your first year.
Within 1 month, you will:
Onboard and learn about Ellevation and the work we do to improve outcomes for English Learners.
Become familiar with our product offerings and our customer landscape.
Understand the Partner Success Organization's approach and how we work in close collaboration with our Revenue teams.
Learn the various tools and processes that Customer Success Managers use to facilitate new partner implementation and ongoing engagement.
Shadow Customer Success meetings and calls while becoming familiar with our partner-facing resources.
Within 3 months you will:
Take on your first partner implementations and begin managing your full partner caseload.
Begin using the Partner Health Dashboards to better understand partner usage, engagement, satisfaction, and other health metrics.
Build relationships with the Account Managers you work closely with to learn more about your partners.
Continue to gain proficiency with the Ellevation product suite and deepen your product knowledge.
Drive successful implementation and partner outcomes by proactively connecting educators to the resources, self-paced training, and support that build long-term capability and self-sufficiency.
Within 6 months you will:
Grow your knowledge and skills as a Customer Success Manager and facilitate the implementation of Ellevation's suite of products for multiple partners simultaneously.
Deepen your ability to analyze partner health data and determine which retention strategies and success plays to apply proactively.
Collaborate with other PSMs and internal teams (Product Support, Professional Services, etc.) to continually refine our approach to engaging and supporting our district partners.
In collaboration with Account Management, engage with administrators in partner districts to conduct Account Review and Reflection Meetings to ensure districts are set up for expansions and renewals.
Within 12 months you will:
Drive successful partner outcomes by ensuring accurate and timely data, delivering a high-quality partner experience, maintaining strong partner satisfaction, and proactively aligning expectations to support long-term success.
Listen and learn from partners on current compliance and instructional challenges, and ideate on how the product can best meet district needs.
Act as a subject matter expert for our Product Education team as it relates to the development of Resource Center and Webinar content, and offer suggestions and ideas to improve our resources.
Surface learnings, observations, and feedback from district partners to Ellevation’s Product and Engineering Teams to help inform future product development efforts.
Skills Required
- Experience building trusted relationships and managing partner/district relationships
- Ability to guide successful implementations and manage multiple partner implementations simultaneously
- Consultative mindset with strategic thinking and service-oriented approach
- Experience analyzing partner health metrics and applying retention strategies
- Deep knowledge or willingness to develop expertise in English Learner program best practices
- Ability to collaborate cross-functionally with Product, Education, Professional Services, and Account Management
- Strong communication and presentation skills for conducting account reviews and trainings
What the Team is Saying
Ellevation Education Compensation & Benefits Highlights
-
Healthcare Strength — Healthcare is described as comprehensive, including medical, dental, vision, life, disability, and mental‑health resources. Some plan options are even noted as having no deductibles.
-
Retirement Support — A 401(k) with employer match is highlighted, along with FSA/HSA options and commuter benefits. These components expand the total rewards beyond base pay.
-
Parental & Family Support — Parental leave for all new parents and adoption benefits are emphasized, with multiple mentions of generous leave. Childcare benefits and a mother’s room are also noted.
Ellevation Education Insights
What We Do
Ellevation is a mission-driven company dedicated to helping English Learners (ELs) achieve their highest aspirations. We are an indispensable partner to school district administrators, teachers and students across the United States, who use our products to manage complex program requirements, build the capacity of teachers to serve multilingual learners, and empower students with the academic language necessary for success in school. Ellevation is the only EL program management solution that goes beyond compliance and impacts instruction in every classroom. We currently serve more than 1,200 partner districts and support 2 million students in nearly every state.
Why Work With Us
We are a mission-driven team of entrepreneurial and passionate people who love to learn, innovate and solve complex challenges. At Ellevation, we provide opportunities for professional development, clear career paths within the company and we promote within. Join our team and feel good about the immense impact your work has on Education!
Gallery
Ellevation Education Offices
Remote Workspace
Employees work remotely.
Our headquarters are located in Boston, MA but about a third of our team lives and works remotely in other states. We are a remote-first company!
