- 国内外顧客からの問合せをマルチチャンネル(ライブチャット、電話、メールなど)で対応
- ULオンラインサービスのサポート対応
- 22種類の問合せや申請を迅速に解決に導く
- 個人およびチームのパフォーマンスや品質の目標達成
- プロセス改善活動への積極的な参加
- 国内外のUL関係者との連携、コミュニケーション など
QUALIFICATIONS
＜語学力＞
- 英語中級（TOEIC 800点、スピーキングも含む）、日本語上級（母国語レベル）、中国語(歓迎)
- 英語と日本語の両方で読解、書く、話す能力が優れ、中国語の能力があれば尚更歓迎されます。
＜その他＞
- 顧客対応経験：顧客サービス経験があり、顧客とのコミュニケーション能力を有し、チームワークを重視する方。
- コミュニケーション能力：情報をはっきり伝え、顧客のニーズを理解するために効果的に聞き取る能力を有する方。
- マルチタスク：同時に複数のタスクを処理し、焦点を失うことなく効率的に対応できる方。
- チームワーク：チームや会社全体で他の人とよく協力する能力を有する方。
- 学習意欲：新しいプロセスやシステムを学ぶ意欲があり、必要に応じて指導やアドバイスを受ける能力を持つ方。
- 忍耐力と細心の注意：任務を遂行する際に忍耐力と細心の注意を示し、仕事の正確さと品質を確保する方。
- オフィスツールのスキル：様々なオフィスツールに精通し、日常業務を効率的に完了できる方。
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
How does UL Solutions ensure its pay and bonus plans are competitive?
UL Solutions ensures pay and bonus plans are competitive by conducting formal compensation reviews annually. These reviews focus on ensuring that employees are paid within 25% of the median salary for their role in their region, ensuring that pay is competitive globally and individuals receive fair pay wherever they are.
UL Solutions includes all full-time employees in its performance incentive program, providing strong performers with an annual bonus, driving productivity and satisfaction for employees who deliver on the shared mission of making the world a safer, more sustainable place. Employees also note fairness in how performance is linked to outcomes.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Teams
UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
