Team Leadership & Operations
- Manage day-to-day workflow, ensuring tasks are assigned, tracked, and completed efficiently.
- Act as a point of escalation for complex customer issues, providing timely and effective resolutions.
- Conduct regular one-on-one meetings to support team development and engagement.
Performance & Development
- Define clear accountabilities and performance objectives for direct reports.
- Create and implement training plans, ensuring milestones are met and skills are continuously developed.
- Monitor KPIs and quality metrics, preparing reports and insights for leadership.
Customer Experience & Strategy
- Use CRM tools to manage leads, segment customers, and maintain accurate records.
- Measure and enhance customer satisfaction through reviews and feedback loops.
- Identify cross-selling opportunities and define project scopes tailored to customer needs.
Innovation & Collaboration
- Provide actionable insights and suggestions to improve processes and customer journeys.
- Support digital strategies and omni-channel service delivery (chat, email, phone, social media).
- Collaborate with sales teams on inbound/outbound calls to generate leads and opportunities.
QUALIFICATIONS
Education & Experience
- High school diploma or equivalent required; university degree preferred.
- Minimum 3 years in customer service or account development roles.
- At least 1 year in a leadership or mentorship capacity.
Skills & Competencies
- Strong interpersonal, communication, and writing skills.
- Proven ability to lead international and omni-channel teams.
- Experience analyzing data and implementing performance improvements.
- Familiarity with CRM systems and digital customer engagement tools.
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What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
How does UL Solutions ensure its pay and bonus plans are competitive?
UL Solutions ensures pay and bonus plans are competitive by conducting formal compensation reviews annually. These reviews focus on ensuring that employees are paid within 25% of the median salary for their role in their region, ensuring that pay is competitive globally and individuals receive fair pay wherever they are.
UL Solutions includes all full-time employees in its performance incentive program, providing strong performers with an annual bonus, driving productivity and satisfaction for employees who deliver on the shared mission of making the world a safer, more sustainable place. Employees also note fairness in how performance is linked to outcomes.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Teams
UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
