We are seeking a detail-oriented team member who will be responsible for reviewing data inputs, validating information accuracy, and classifying data in alignment with established business rules and system workflows.
This role supports operational and data integrity initiatives through the execution of administrative and data-focused tasks, including routine quality control (QC) reviews to ensure consistency, accuracy, and compliance with our standards. The position requires attention to detail, and the ability to work collaboratively across cross-functional teams to maintain high-quality data and operational excellence.
RESPONSIBILITIES
- Proactively manages specifically designated projects consistent with each customers expectations.
- Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner.
- Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc.
- Keeps the involved organizational elements current on the project status.
- Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Perform other duties as directed.
QUALIFICATIONS
- Higher Secondary Education (High school diploma) or equivalent, plus generally four years of Customer Service experience.
- Demonstrated experience managing multiple projects and tasks successfully.
- Excellent problem solving and negotiation skills to resolve complex problems for customers.
- Demonstrated ability to work effectively as part of a diverse team.
Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $50,400 to $67,200 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
#LI-Remote
Skills Required
- Higher Secondary Education (High school diploma) or equivalent
- Approximately four years of Customer Service experience
- Demonstrated experience managing multiple projects and tasks successfully
- Excellent problem solving and negotiation skills to resolve complex customer problems
- Demonstrated ability to work effectively as part of a diverse team
What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is portrayed as strong, with a notable employer match and an additional company contribution after the first year that enhances long‑term savings. This structure is consistently highlighted as a differentiator in the total rewards mix.
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Healthcare Strength — Medical coverage is characterized by multiple plan options administered by a major carrier and a substantial employer cost share, alongside dental, vision, and mental‑health/EAP resources. The breadth of choices and supportive programs underscore a comprehensive health offering.
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Leave & Time Off Breadth — PTO with sick time, floating holidays, and dedicated paid volunteer days are emphasized, along with paid parental bonding and family‑care leave. Flexible work arrangements by role further increase the practical utility of time‑off benefits.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
