Client Success Manager

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $150,000 - $165,000 including a fixed annual salary of $105,000 - $110,000, an employee equity plan grant, variable compensation, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

We are looking for a Client Success Manager.  You will act as a trusted advisor, driving adoption of Rokt Catalog, Aftersell, and Rokt Ads by aligning client strategies with Rokt’s offerings. Success requires balancing sales, account management, and operational expertise, while collaborating cross-functionally to optimize inventory, merchandising, and advertising initiatives to achieve client and business growth.

About the role: 

• Manage a portfolio of top-tier Rokt Catalog brands, acting as the primary client-facing partner for both merchandising and advertising stakeholders, driving adoption of Catalog as well as existing Rokt products such as Aftersell and Rokt Ads.
• Serve as a trusted advisor, building strong relationships with client stakeholders and understanding their merchandising, inventory, and advertising strategies; navigate complex organizations to build diverse relationships across ecommerce (buying, merchandising, category management) and advertising.
• Balance sales, account management, and operational know-how to ensure your portfolio is consistently offering Rokt the newest inventory. Engagement with ecommerce operations teams will be crucial to success in this role, including understanding inventory, logistics, seasonality, and other key ecommerce mechanisms.
• Collaborate cross-functionally with Product, Operations, and GTM teams to align client initiatives with broader Rokt business goals.
  

Requirements

About you:

• Proven experience in account management in merchandising and / or  digital advertising environments.
• Fluent in both ecommerce and advertising, with the ability to understand, internalize, and translate client goals to the Rokt offering.
• Demonstrated early adopter of AI-driven tooling to make work better, with a strong bias for action.
• Strong analytical skills and comfort working with data to inform client strategy.
• Client-facing, detail-oriented, and able to communicate complex concepts clearly.
• Proactive, solution-oriented mindset; able to navigate ambiguity autonomously and adapt quickly to changing priorities.
• Demonstrated ability to collaborate cross-functionally and influence stakeholders.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About the Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office.
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and great health benefits for you and your dependents.
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.