Jobs at Rokt

Provide Japan business-hours implementation support and technical problem-solving for ecommerce and advertising accounts. Lead SDK and API integrations, testing, QA, troubleshooting, launches, and post-launch stabilization. Translate technical risks into client guidance, resolve tracking and measurement issues, coordinate with Account Management, Sales, Product, and Engineering, and create scalable playbooks and processes. Use AI tools to improve efficiency, response quality, and execution consistency.

Manage strategic enterprise customer relationships for mParticle’s CDP, serving as a trusted advisor to global Fortune 50–500 brands. Develop success plans, drive platform adoption, expansion, retention, and measurable business outcomes. Lead executive stakeholder engagement and QBRs, monitor customer health, and collaborate with Solutions, Sales, and Product teams. Provide platform guidance, influence product direction through customer feedback, and use AI and automation to improve account intelligence, planning, and customer outcomes.

Manage strategic ecommerce accounts, driving growth, product adoption, partner health, and expansion across multiple products. Coordinate product, commercial, operational, and technical stakeholders to execute account plans, mutual action plans, joint business plans, and QBRs. Build executive relationships, navigate high-stakes client conversations, use data and AI-enabled tools to identify opportunities, and improve decision-making and operating processes across concurrent workstreams.

Own advertiser demand revenue across ANZ by managing the full enterprise sales cycle, from outbound prospecting through complex closes. Build high-volume pipelines, multi-thread senior marketing stakeholders, manage named account territories, attend industry events, and partner with Customer Success on launches. Apply performance marketing expertise across ROAS, CPA, attribution, incrementality, and channel measurement. Collaborate with Product, Engineering, and Applied AI teams while using AI tools to improve research, sequencing, and sales operations.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, including onboarding, account planning, performance reviews, churn prevention, senior stakeholder management, escalations, investment negotiation, and expansion. Partner with Sales, Solutions, Analytics, Operations, and Product to remove blockers. Build repeatable customer success playbooks and support the development of newer CSMs.

Provide live-chat and email support to ecommerce partners using the AfterSell application. Troubleshoot technical issues, educate customers, resolve or escalate complex problems, collect product feedback, and contribute to projects such as documentation, partner onboarding, review generation, and ticket-triage improvements. The role also uses AI and automation to improve support efficiency, identify recurring issues, and develop scalable customer experience processes.

Own Japanese partnership deals for Rokt Ads from sourcing through launch and growth. Build outbound and inbound advertiser pipelines, qualify opportunities, conduct discovery, negotiate, and independently close lower- and mid-complexity deals. Manage account stakeholders, forecasts, and book of business in HubSpot while partnering on enterprise opportunities. Develop localized sales materials, use AI tools for research and outreach, and refine sales tactics for the Japanese digital advertising market.

Support Rokt mParticle implementations and QA for SDK, API, and partner integrations; troubleshoot client technical issues; build and configure demo and testing environments; produce reusable technical assets (SDK snippets, integration flows, scripts); assist technical project coordination; create internal documentation and automate reusable tools leveraging AI to improve QA and operational efficiency.

Own strategic account management for a book of enterprise customers across EMEA, driving growth and product adoption. Coordinate cross-functional product, commercial, operational, and technical workstreams, run account planning (Mutual Action Plans, Joint Business Plans, QBRs), build executive relationships, and use data and AI-enabled tools to identify expansion opportunities and optimize outcomes.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

The Revenue & Billing Operations Manager oversees end-to-end revenue and billing operations, ensuring accuracy, driving automation, and collaborating with various departments to optimize processes and support billing-related issues.

Independent contractor responsible for signing net-new Rokt Ads advertiser logos in France, building and converting a high-quality pipeline, leading discovery and pitches, engaging senior stakeholders across marketing/ecommerce, and sharing market intelligence with the EMEA team.

Independent contractor responsible for signing net-new Rokt Ads advertisers across Germany, Austria, and Switzerland. Build and convert a high-quality pipeline, engage senior marketing and ecommerce stakeholders, own discovery and pitch processes, and deliver market intelligence to the EMEA team. Outcomes measured by signed advertiser logos and commercial performance.

Manage onboarding, launch, execution, and optimization of Rokt Ads campaigns for Japanese advertisers. Analyze campaign and portfolio data to surface trends and actionable insights, build confidence managing smaller accounts, apply AI-enhanced tools and automation to improve outcomes, and partner cross-functionally to solve problems and scale campaign performance.