Change Activation & AI Education Manager

Description and Requirements
The Opportunity
The Change Activation & AI Education Manager is responsible for driving change management capability building and supporting the activation, adoption and sustained application of AI education across the enterprise. This role ensures that investments in AI education, tools, and leadership capability translate into real behavior change, confident use, and performance impact.
This role focuses on how people adopt AI and new ways of working, embedding change, practice, reinforcement, and support into daily work. The role bridges AI education with human skills, leadership, and enterprise capability development to ensure readiness and results.
Guided by our purpose - always with you, building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an opportunity to ensure AI education at MetLife moves from training to trusted, responsible, and confident use at scale.
Key Responsibilities

• Support the strategy for building enterprise-wide change readiness capabilities, ensuring HR and business leaders are equipped to navigate uncertainty and drive continuous transformation. Oversee the activation and adoption of AI education initiatives, making sure learning is translated into practical behavior and sustained performance.

• Design approaches that strengthen change readiness by integrating practice, reinforcement, nudges, and performance support into both change management and AI education experiences.
• Partner closely with L&D, HR, and business teams to align change readiness and AI education with leadership capability, decision-making, and human skills development.
• Oversee the execution of change readiness and AI education activation plans across all audiences-including leaders, managers, and employees-adapting approaches based on organizational readiness and specific role needs.
• Embed change management principles and readiness-building strategies into AI education offerings (such as Copilot enablement, AI fluency paths, and applied bootcamps) to foster confidence and consistent use.
• Measure change readiness, adoption, and practical application of AI capabilities, with an emphasis on observable behavior change, leadership effectiveness, and business impact.

Required Qualifications

• Experience with demonstrated depth in change management, learning activation, workforce enablement, or related roles.

• Proven experience driving adoption and behavior change, particularly for new tools, technologies, or enterprise-wide ways of working.
• Strong change and activation expertise, with the ability to design reinforcement, practice, and support models beyond traditional training.
• Highly collaborative working style , partnering across leadership development, AI education, HR, and business teams to drive alignment and results.

Preferred Qualifications

• 7+ years of experience in change activation, learning enablement, workforce transformation, or organizational capability roles.

• Experience supporting AI, digital, or technology adoption, focusing on confidence, judgment, and day-to-day application - not just technical knowledge.
• Demonstrated success moving from program-based learning to practice-based capability models.
• Comfort operating in evolving, ambiguous environments, adapting activation approaches as business needs and AI capabilities change.
• Bachelor's Degree

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $107,300 - $142,900 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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