Business Procedures & Technology Consultant

Description and Requirements
The Opportunity
The Business Procedures & Technology Consultant will serve as a strategic partner responsible for introducing and operationalizing technology platforms and AI-driven solutions to transform Government Relations into a data-driven, technology-enabled function. This role will lead the implementation of technology adoption strategies that support legislative, regulatory and political activities, ensure seamless integration with business processes and drive execution across global markets. The position will champion innovation, governance and compliance while fostering a culture of digital fluency and accountability. The position will report to the Head of the Center of Excellence and Strategic Initiatives.
This position is a limited duration position that is expected to run for approximately two years, with the possibility of extension based on business needs.
Key Responsibilities

• Responsible for the selection, customization and operationalizing technology-enabled solutions that are tailored for Government Relations and Regulatory workflows.
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports to ensure operational goals are met and works closely with the leadership to roll out these plans.
• Introduce tools for predictive analytics, legislative monitoring, and stakeholder engagement.
• Oversee lifecycle management, including risk assessments, architecture reviews, and responsible use standards.
• Identify KPIs to measure technology impact on advocacy outcomes and operational efficiency.
• Implement frameworks for ethical AI use, transparency, and regulatory compliance across jurisdictions.

What You Need to Succeed (Required Qualifications):

• 7+ years of relevant work experience.
• Bachelor's or tech-related degree in Engineering, Technology, or related field.
• Proven track record in technology implementation and experience with emerging AI integration at scale.
• Expertise in digital transformation, data governance, and emerging technologies.
• Strong stakeholder management, time management and organization capabilities.

Preferred:

• Thorough familiarity with AI and other digital tools applicable to government relations, public policy and risk management, including the ability to select products, introduce and adopt them and train other team members.
• Understanding of the financial services industry.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Self-motivated to learn more about MetLife business and is proactive in personal development.
• Ability to balance client expectations with MetLife capabilities and understand the impact both administratively and financially

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $89,700 - $119,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$89,700 - $119,500
#BI-Hybrid