Business Analyst

Job Description:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Participates as a member of the Digital Engagement and Automation Team.
• Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity.
• Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.
• Partner with stakeholders in the business to ensure that our tools are on the leading edge of innovation and ahead of our competition
• Provide technical requirements and oversee implementation of Salesforce.com within the Services organization.
• Provide recommendations on technology business solutions with a focus on driving value while optimizing and streamlining the technology solutions and processes supporting the Services organization.
• Conduct solution testing and assist with user acceptance testing for implementations and enhancements.
• Identify process challenges and implement appropriate data system corrections or enhancements.
• Work with users to develop necessary processes or procedural changes to accommodate the software application as needed.

Education and Experience Required:

• Degree in Computer Science, MIS, Math, Physics or comparable technical degree or equivalent experience
• Experience with SFDC, Product and Entitlement systems

Knowledge and Skills:

• Good verbal and written communication skills.
• Strong knowledge of system and software quality assurance best practices and methodologies
• Data architecture process understanding and implementation
• Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills.
• Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self-confidence

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.