AVP, Business Controls - Global Business Solutions

Description and Requirements
The Team You Will Join
Join MetLife's Global Technology and Operations (GTO) team, where what you build truly matters. Here, innovation and collaboration drive everything we do- from developing best-in-class digital solutions to safeguarding customer and employee data. Whether you're transforming insights into customer-first strategies, advocating for people in life's most important moments, or simplifying how we serve millions worldwide, your expertise makes a lasting impact. We bring MetLife's purpose to life, shaping a more confident future. Let's build it together.
The Opportunity
The AVP, Business Controls - Global Business Solutions (GBS) is responsible for the development and ongoing execution of managing GBS risk and control activities globally . The AVP will oversee the measurement and monitoring of risk within Global Shared Services, Global Vendor Management & Procurement, Global Resilience, and Enterprise Change. This is an exciting opportunity to strengthen the level of risk rigor in GBS and the view of the evolving risk and control landscape.
Key Responsibilities

• Lead and oversee Global Business Solutions (GBS) risk management by partnering with business leaders to drive a strong 1st line risk culture, including identification, escalation, and mitigation of non-financial risks
• Drive 1st line of defense established best practices in risk management across Global Shared Services, Global Vendor Management & Procurement, Global Resilience, and Enterprise Change
• Serve as a risk SME, guiding execution of key risk activities (risk assessments, control reviews, testing, issue management, KPI/KRI development)
• Develop and deliver risk reporting and analytics to support governance, inform leadership, and drive transparency of risk and control impacts across the enterprise
• Lead complex, cross-functional programs and initiatives, ensuring delivery of strategic objectives and measurable outcomes
• Influence and build relationships across a matrixed organization, driving alignment, resolving issues, and enabling effective decision-making at all levels

Required Qualifications

• 10+ years of risk management experience, including 1st/2nd line of defense and third-party/vendor risk (preferably in insurance or financial services), with strength in governance and execution
• Experience leading complex, multi-faceted risk programs, including risk assessments, best practice implementation, and offshore/global delivery models
• Proven ability to operate in a global, highly matrixed environment, influencing senior stakeholders and driving outcomes
• Experience supporting executive leadership, including development of senior management reporting and strategic materials
• Strong leadership and project execution skills, with a track record of managing complex initiatives and driving accountability
• Advanced problem-solving and critical thinking skills, with the ability to translate insights into actionable recommendations
• Excellent communication skills, with strong attention to detail and the ability to work independently in fast-paced, agile environments
• Technical fluency, including experience with GRC tools (e.g., OpenPages) and application of AI to enhance decision-making and process efficiency
• Bachelor's/University degree or equivalent experience
• Travel to India may be required

Preferred Qualifications

• Location Related - Note that while this role is virtual, there is a strong preference for this position to be located near a local East coast MetLife office such as Cary, NC, Tampa, FL, Warwick, RI, Bridgewater, NJ, Whippany, NJ, or New York, NY.

The expected salary range for this position is $164,200 - $218,900 This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.