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At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Lead Accounts Payable and Buyer operations, managing team performance, SLAs, escalations, vendor relationships, controls, reporting, and process improvements. The role oversees AP and procurement workflows, including reconciliations, PR/PO lifecycle, SOX compliance, stakeholder management, automation, and digital transformation. It also requires mentoring team members and enhancing service delivery in a high-volume global environment.
Summary Generated by Built In
Description and Requirements
Key Responsibilities
Qualifications and Experience:
Key Skills and Competencies:
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Key Responsibilities
- Lead and manage AP & Buyer operations across Accounts Payable and Buyer functions, ensuring accuracy, compliance, and SLA adherence.
- Drive team performance and productivity, setting targets, monitoring KPIs, and ensuring high-quality service delivery in a high-volume environment.
- Act as the primary escalation point, resolving complex issues and ensuring effective stakeholder and vendor management.
- Strengthen process governance and controls, ensuring compliance with accounting standards, internal policies, and audit requirements.
- Collaborate with global stakeholders, suppliers, and cross-functional teams to enhance operational efficiency and customer satisfaction.
- Lead reporting and analytics, delivering dashboards and insights to support decision-making and performance improvements.
- Champion continuous improvement, automation, and digital transformation initiatives across AP and procurement processes.
- Develop and mentor team members, driving capability building, coaching, and a high-performance culture.
Qualifications and Experience:
- Graduation in Commerce (any stream) or diploma with a minimum of 15 years of education.
- 4-6 years of experience in Accounts Payable, Procurement, Buyer Operations, or related field.
- Prior experience working on ERP/AP and procurement systems such as PeopleSoft, Cadency, Ariba, Oracle, or similar platforms.
- Strong knowledge of Accounts Payable processes, including GAAP/STAT principles, accrual accounting, liability reconciliations, and SOX compliance.
- Good understanding of procurement lifecycle, including purchase requisitions (PR), purchase orders (PO), sourcing support, and supplier management.
- Experience in stakeholder and vendor management, including handling escalations and ensuring service delivery.
- Strong analytical, reporting, and problem-solving skills with the ability to work in a high-volume environment.
Key Skills and Competencies:
- Strong leadership, team management, and stakeholder handling skills
- Expertise in AP and Buyer operations
- Sound knowledge of accounting principles (GAAP), AP cycle, reconciliations, and compliance
- Experience in PR/PO lifecycle, vendor/supplier management, and procurement operations
- Proficiency in ERP systems (PeopleSoft, Oracle, SAP/Ariba, Cadency) and MS Excel
- Strong analytical, problem-solving, and reporting (KPIs/dashboards) skills
- Ability to manage escalations, controls (SOX), and process governance
- Focus on continuous improvement, automation, and digital initiatives (RPA/AI)
- Excellent communication skills with good understanding of U.S. business culture
- Adaptable, detail-oriented, and effective in high-volume, fast-paced environments
- Knowledge of Lean Principles and Application
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Graduation in Commerce or a diploma totaling at least 15 years of education
- 4-6 years of experience in Accounts Payable, Procurement, Buyer Operations, or a related field
- Experience with ERP, Accounts Payable, and procurement systems such as PeopleSoft, Cadency, Ariba, Oracle, or similar platforms
- Knowledge of Accounts Payable processes, GAAP/STAT principles, accrual accounting, liability reconciliations, and SOX compliance
- Understanding of the procurement lifecycle, including purchase requisitions, purchase orders, sourcing support, and supplier management
- Experience in stakeholder and vendor management, escalations, and service delivery
- Strong analytical, reporting, and problem-solving skills in a high-volume environment
- Leadership, team management, and stakeholder handling skills
- Proficiency in ERP systems including PeopleSoft, Oracle, SAP/Ariba, or Cadency, and Microsoft Excel
- Experience with KPI and dashboard reporting
- Experience with continuous improvement, automation, and digital initiatives such as RPA or AI
- Excellent communication skills and understanding of U.S. business culture
- Knowledge of Lean principles and their application
What the Team is Saying
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Laura
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EVP & Head of Global Technology and Operations
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MetLife Compensation & Benefits Highlights
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Retirement Support — Retirement offerings include both a company 401(k) match and a pension/cash-balance component for eligible employees, which is highlighted as a notable strength. This combination is described as providing stronger long-term security than a 401(k) alone.
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Healthcare Strength — Health coverage is described as broad with family options and relatively low premiums, and medical, dental, and vision plans are often cited as standouts. Additional wellbeing resources such as counseling, condition-specific programs, and related support further reinforce this area.
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Leave & Time Off Breadth — Paid time off is often characterized as generous, with many noting good work-life balance in several departments. Parental and family support resources also appear in the package, adding flexibility for caregiving needs.
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The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
Product + Tech
About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
New York City, NY
Pune, IN
Mexico City, MX
Bridgewater, NJ
Cary, NC
Clark Summit, PA
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Hyderabad, IN
Tampa, FL
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