Duties and Responsibilities
- Improve product quality and performance.
- Provide escalation support for Imprivata’s support organization
- Interact with customers as required to provide support and resolution to customer escalations
- Proactively identify, categorize, and resolve potential security and reliability issues with customer servers
- Work closely with Development and DevOps to identify, document, and resolve bugs
- Ability to manage multiple priorities, work independently, and collaborate effectively in a distributed team environment
- Create and maintain knowledge base articles/documentation for use by internal support and development organizations
- Ability to explain complex technical issues to non-technical audiences
- The selected candidate will be expected to have or be able to obtain the Linux Foundation Certified Systems Administrator (LFCS) certification or equivalent (i.e., RedHat, Linux+) within 6 months of employment. This will be financially supported by the company.
- Other duties as assigned and required.
Required Qualifications
- Associate’s or higher degree in Information Technology, Computer Science, or equivalent experience
- 3+ years of experience in a related technical field
- Strong written and verbal communication skills
- Experience supporting external customers or internal engineering teams
- Experience with ticketing systems (e.g., Jira, Salesforce)
- Working knowledge of Linux system administration and troubleshooting
- Basic understanding of networking and TCP/IP concepts (firewalls, proxies, DNS)
- Basic scripting experience (Bash or Python)
Desired Qualifications
- Experience with virtualization or containerization technologies (e.g., VMware, Docker)
- Exposure to cloud platforms (AWS, Azure, or GCP)
- Familiarity with configuration management or orchestration tools (e.g., Ansible, Kubernetes)
- Experience with Red Hat–based distributions (RHEL, AlmaLinux 8/9), including RPM-based package management (yum/dnf)
- Familiarity with PostgreSQL or other relational databases
Skills Required
- Associate's or higher degree in Information Technology, Computer Science, or equivalent experience
- 3+ years of experience in a related technical field
- Strong written and verbal communication skills
- Experience supporting external customers or internal engineering teams
- Experience with ticketing systems (e.g., Jira, Salesforce)
- Working knowledge of Linux system administration and troubleshooting
- Basic understanding of networking and TCP/IP concepts (firewalls, proxies, DNS)
- Basic scripting experience (Bash or Python)
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes company funding of 50% of the medical plan deductible via HSA/HRA, plus dental, vision, an EAP for mental health, and coverage for domestic partners and dependents.
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Parental & Family Support — Paid parental leave is described as fully paid for birthing parents with additional paid bonding leave for adoptive, foster, and non‑birthing parents, and family care is supported through a free Care.com membership.
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Leave & Time Off Breadth — Time off options include a flexible time‑off policy with no set vacation bank alongside paid holidays and paid sick days, with some sources also noting paid volunteer time.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
