AI Systems Specialist

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $157,000 - $214,000, including a fixed annual salary of $140,000 - $174,000, an employee equity plan grant, and world-class benefits. 

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

About the Role:

We are looking for an AI Systems Specialist to join Rokt’s G&A Enablement team in New York City. This role will help support and improve our core business and financial systems while partnering with the Finance, Security, and People teams on workflows, automation and AI adoption.

You’ll work alongside experienced finance systems and enablement partners to keep daily operations running smoothly, improve system documentation, support user access and configuration, and identify practical ways to use AI and automation to reduce manual work. This is a hands-on role for someone early in their systems career who is curious, technically inclined, and excited to build.

Responsibilities:

Systems Ownership & Operations

• Support the day-to-day operations, configuration, and continuous improvement of Rokt’s core business and finance systems including NetSuite
• Manage system access, security roles, and user provisioning across core systems and platforms
• Help maintain clean, reliable data and support controls across core workflows
• Document system processes, support procedures, and common troubleshooting steps so teams can engage with core systems more effectively.
• Monitor systems issues and partner with senior team members, vendors, IT, or engineering to resolve them.
  

AI & Automation

• Use AI-enabled tools to improve documentation, testing, data review, workflow design, and automation.
• Identify repeatable manual processes and help prototype practical improvements.
• Support automation initiatives across financial and cross-functional systems and workflows
• Learn and apply low-code, no-code, and AI-assisted development practices where appropriate.
• Track and report on automation ROI
  

Cross-Functional Partnership

• Partner with Accounting, FP&A, Legal, Security & People team to support cross functional workflows, systems integrations between adjacent systems and ensure seamless data flows.
• Help translate business process needs into clear system requirements, documentation, and support plans.

Requirements

About you:

• 3-5 years of experience in finance or business systems, consulting, or a related role.
• Hands-on experience with NetSuite administration and configuration is preferred but not required
• Strong interest in finance technology, automation and AI-assisted ways of working.
• Comfortable working with data, spreadsheets, system exports/imports, and structured problem-solving.
• Basic familiarity with APIs, scripting, SQL, JavaScript, or low-code tools is a plus, but deep engineering experience is not required.
• Familiarity with data governance frameworks
• Clear communicator who can document processes and explain technical concepts to non-technical teams.
• Excellent cross-functional collaboration skills
• Curious, practical builder mindset: you like finding gaps, learning new systems, and improving how work gets done.

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About the Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.