AI Strategy and Operations Lead - Customer Organization

Posted 3 Days Ago
Be an Early Applicant
Tel Aviv, ISR
Hybrid
Senior level
Artificial Intelligence • Productivity • Sales • Software
Shaping the way the world works.
The Role
Lead end-to-end AI initiatives for the Customer organization: translate company AI strategy into executable plans, support GTM and launches, design operational processes, define KPIs, analyze performance, and drive cross-functional alignment and communications while building frameworks and executing in ambiguous, fast-paced environments.
Summary Generated by Built In

monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.

We are looking for a strategic, execution-driven AI Strategy and Operations Lead to drive the CCO organization’s AI initiatives end-to-end. This role sits at the intersection of strategy, operations, go-to-market, and customer experience, turning AI vision into scalable execution.

This is a builder role: creating structure where none exists, identifying gaps, and driving impact in a fast-paced, evolving environment.

 

About the Role
Own and execute AI initiatives across the CCO organization - from strategy to rollout

  • Translate company AI strategy into actionable plans across teams

  • Support GTM strategy for AI offerings, including positioning, segmentation, and launch plans

  • Design and optimize operational processes to support AI initiatives

  • Analyze data, define KPIs, and track performance

  • Partner cross-functionally (Product, Sales, Marketing, CCO) to ensure alignment and execution

  • Lead internal and external communication around AI initiatives

  • Build processes, frameworks, and motions from scratch

  • Create clarity in ambiguous environments

  • Identify and solve gaps quickly

  • Manage multiple priorities with high efficiency

  • Balance strategic thinking with hands-on execution


Requirements

  • Experience in operations, strategy, or program/project management

  • Strong ability to translate strategy into execution

  • Proven execution skills and ownership mindset

  • Strong analytical and data-driven decision-making skills

  • Experience working cross-functionally with multiple stakeholders

  • High adaptability and ability to thrive in fast-paced environments

  • Excellent interpersonal and influencing skills

Skills Required

  • Experience in operations, strategy, or program/project management
  • Strong ability to translate strategy into execution
  • Proven execution skills and ownership mindset
  • Strong analytical and data-driven decision-making skills
  • Experience working cross-functionally with multiple stakeholders
  • High adaptability and ability to thrive in fast-paced environments
  • Excellent interpersonal and influencing skills

What the Team is Saying

Ruchita
Nate
Kyle
Brad Wisselman
Brad Wisselman
Bianca Collado

monday.com Compensation & Benefits Highlights

  • Retirement Support A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
  • Parental & Family Support Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
  • Wellbeing & Lifestyle Benefits Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.

monday.com Insights

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The Company
HQ: New York, NY
3,049 Employees
Year Founded: 2012

What We Do

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

Why Work With Us

At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!

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monday.com Teams

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About our Teams

monday.com Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

monday.com embraces a flexible work environment with our hybrid model!

Typical time on-site: 3 days a week
HQNew York, NY
HQTel Aviv
Denver, CO
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