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eCommerce • Information Technology • Retail • Industrial
Own the strategy, development, and optimization of Zoro’s order management systems and customer service tools. Lead the order lifecycle across placement, fulfillment, delivery, modifications, cancellations, and returns. Design self-service and microservices-based tools, automate exception workflows, implement tracking and proactive notifications, and develop analytics capabilities. Partner with engineering, UX, operations, marketing, and other teams to deliver scalable, reliable solutions for high-volume ecommerce operations.
eCommerce • Information Technology • Retail • Industrial
Develop and optimize integrated, cross-channel marketing programs supporting customer engagement, order frequency, and long-term customer value. Responsibilities include building marketing roadmaps, coordinating campaigns, aligning audiences and messaging, partnering with merchandising and business teams, analyzing campaign performance, improving workflows, and using testing insights to optimize future plans.
eCommerce • Information Technology • Retail • Industrial
Provides phone-based customer support by resolving inquiries, complaints, and account issues; processes orders, shipments, returns, and account updates; documents interactions; troubleshoots problems; escalates complex cases; and maintains service quality and accurate communication. The role requires participation in an eight-week training program and availability for specified weekday or Tuesday-to-Saturday shifts, with initial onsite attendance in Janesville or Chicago.
