What's It Like to Work at Zoro?

Zoro’s workplace perception is shaped by a strong sense of collaboration, customer impact and shared ownership. Employees describe a culture where teams work across functions to understand what customers need, improve the ecommerce experience and bring a shared vision for the business to life.

“The culture at Zoro is really world class. We all work together to create a single clear view of the world we think our customers would value — and work together in order to bring that future to life.”

What practices make employees proud to work here?

At Zoro, we’re proud to be part of something bigger: helping businesses get the supplies they need to keep running. As a growing e-commerce company, we’re empowered to stay curious, be agile and build really cool things for our customers. Through our shared purpose and values, we connect our work to Zoro’s success by being customer-obsessed, winning and learning together, being transparent and taking ownership.

We also have a voice in how our culture evolves. Every year, team members get to share feedback on the work we do, the people we work with and our overall work environment through Zoro’s engagement survey. Our leaders use that feedback to help us keep getting better.

How do leaders build trust and ensure transparency?

Trust is built into Zoro’s values, specifically the expectation that we’re open, honest and candid with each other every step of the way. From where the business is today to where we’re headed and how we’ll get there, leaders play an integral role in clearly communicating priorities and the reasons behind decisions so teams can focus on the right work at the right time.

Our leaders trust team members and empower us to be curious, ask questions and share feedback. We create space for team member-led, bi-weekly companywide meetings, designed as an open forum where anyone can sign up to spotlight work they’re proud of and learn what others are building. Monthly business reviews also provide visibility into key work happening across the organization.

How do employees describe Zoro’s reputation inside and outside the organization?

Our goal at Zoro is to foster a culture where team members don’t just work here — they belong here. Embracing the unique talents and experiences of each individual allows us to show up as our full, authentic selves, while staying customer-obsessed and working together to help businesses and their people thrive.

Our collaborative culture is grounded in ownership, transparency and continuous growth. It shows up in the way leaders empower team members and in the flexibility our hybrid work model provides. It’s also reflected in the workplace recognition Zoro has earned based on team member feedback.