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Healthtech • Information Technology • Software • Telehealth
Manage approximately 50 healthcare provider accounts through proactive outreach, consultative meetings, and follow-up. Help practices improve platform setup, adopt features, expand partnerships, increase patient bookings, and achieve performance goals. Build relationships with stakeholders, handle objections, provide product recommendations, prioritize accounts, and collaborate with internal teams on account optimization and feature installations.
Healthtech • Information Technology • Software • Telehealth
The Director will build Zocdoc’s Lifecycle Marketing function and support Product-Led Growth for provider customers. Responsibilities include developing lifecycle strategy, data foundations, decisioning, personalization, multichannel engagement, experimentation, measurement, and AI-enabled automation. The role partners closely with Product, Engineering, Data Science, Sales, Customer Success, and Revenue Operations, while recruiting and leading a high-performing team focused on provider activation, adoption, retention, revenue, and customer outcomes.
Healthtech • Information Technology • Software • Telehealth
Designs and operates observability, automation, infrastructure as code, CI/CD, and reliability practices for distributed AWS systems. Partners with engineering teams to improve service visibility, scalability, performance, networking, deployment safety, incident response, and operational ownership. Participates in on-call rotations, leads incident response when needed, and drives blameless post-mortem remediation. Develops reusable platform standards for containers, service communication, secrets, routing, and production readiness.
