Jobs at Ziff Davis

Manage customer engagement across pre-sales, adoption, renewals, demonstrations, technical value narratives, and escalations for connectivity intelligence solutions in LATAM. Partner with Sales, Network Intelligence, Services, Product, and Engineering to deliver customer outcomes, translate analytics into business insights, coordinate implementations, and communicate regional feedback. Build relationships with technical and executive stakeholders while managing multiple accounts and supporting customer success.

Develop and maintain high-volume data processing pipelines using cloud and distributed-data technologies. Build jobs and libraries supporting data scientists and analysts, while implementing monitoring, alerting, quality checks, testing, and documentation. Contribute to data platform architecture and collaborate with cross-functional teams. The role requires expertise in SQL, data modeling, workflow orchestration, Python, ETL/ELT design, Spark, and AWS.

Manage strategic enterprise customer relationships, serving as the primary contact for technical support, training, issue resolution, and executive engagement. Partner with sales on account health, growth, and presales activities while advocating for customer needs internally. Apply data analytics, visualization, AI tools, and automation to improve reporting, insights, troubleshooting, and customer value. Support connectivity-focused products and regularly meet clients and attend company functions.

Leads the global Customer Solutions & Success strategy and operating model, scaling customer-facing leadership across regions, products, and markets. Establishes standards for value articulation, technical storytelling, and solution demonstrations across the customer lifecycle. Partners with Sales, Product, Engineering, Services, and executive leadership to improve retention, expansion readiness, advocacy, and long-term customer value. Represents customer and market needs in roadmap, investment, and go-to-market decisions.

Develop high-volume distributed data processing jobs using Redshift, Athena, Iceberg, Spark, and Airflow. Collaborate with data scientists, analysts, and product managers to turn methodologies into products, improve system performance, and support data workflows. Mentor junior engineers on architecture and best practices. The role requires strong Python programming, SQL, database, data modeling, and modern lakehouse expertise, with AWS and streaming experience preferred.

Develop scalable full-stack applications using React, Redux, and Python backend frameworks. Build AI-driven Observe-Think-Act workflows for network outage detection, integrate APIs and event-driven services, and optimize systems handling high-volume telemetry and time-series data. Collaborate with Product and global engineering teams, conduct code reviews, mentor engineers, and deliver resilient features for telecom operators.

Build and maintain high-volume data processing jobs (Redshift, Spark, Athena, Iceberg, Airflow). Collaborate with data scientists and analysts to productionize models, identify performance bottlenecks, and mentor junior engineers. Support data modeling, warehouse management, and troubleshooting.

Design, develop, test, maintain, and troubleshoot scalable software applications, services, APIs, and platforms. Collaborate with engineering, product, design, and other stakeholders; participate in code reviews, technical discussions, solution design, and continuous improvement. Apply modern cloud, DevOps, automated testing, and CI/CD practices while improving system performance, reliability, scalability, and observability.

Build, maintain, and operate Ookla’s globally distributed infrastructure platform at massive scale. Responsibilities include managing cloud instances, containers, serverless applications, databases, streaming systems, and big-data tooling; supporting 24/7 production operations and on-call rotations; implementing security programs; improving deployment pipelines, monitoring, observability, and reliability; and guiding software and data engineering teams on operational best practices and troubleshooting.

Develop and maintain cloud-based services, platforms, and web applications for Wi-Fi network design and optimization. Adapt application architecture to support new features involving measurement-device data, control planes, cloud APIs, and scalable microservices. Collaborate with product managers, designers, and engineering teams; contribute to technical planning and architecture direction; mentor junior engineers; and troubleshoot issues to ensure stable, efficient applications.

Design, build, test, document, deploy, and maintain mobile SDKs that run network tests across Android (and optionally iOS/embedded). Collaborate on architecture, ensure reliability/portability, integrate analytics, and support third-party developers and device manufacturers.

Configure, implement, support, and improve Oracle Fusion Financials across a global, multi-entity, multi-currency environment. Partner with Finance and Accounting teams, support month-end and year-end close activities, troubleshoot system issues, document system and permission changes for SOX compliance, cleanse data, monitor releases, provide training, and design solutions. The role requires significant accounting expertise and 10+ years supporting Oracle, including substantial Oracle Fusion ERP Cloud experience.

Manage a small team while remaining hands-on in configuring, implementing, and supporting Oracle Fusion ERP Cloud and Oracle Financials modules. Support accounting users during daily, month-end, and year-end activities; troubleshoot issues; improve business processes; monitor releases; provide training; perform data cleansing; and maintain SOX documentation and controls. The role partners with Finance, Accounting, and other business teams in a global, multi-entity, multi-currency environment.

Support growth strategy for Tech & Shopping brands by conducting market and competitive research, building business cases, leading cross-functional initiatives, tracking KPIs, supporting resourcing/budgeting, aiding M&A diligence, evaluating commercial partnerships, and identifying AI-driven efficiency improvements.

Oversee finance and accounting operations, including month-end GL close, reconciliations, financial reporting, tax compliance, statutory audits, internal controls, fixed assets, and purchase processes. Prepare IGAAP and US GAAP financial statements, coordinate audits, manage direct and indirect tax obligations, and handle RBI and ROC/MCA compliance. Lead and develop the accounting team while ensuring accurate, timely reporting and effective cross-functional collaboration.

The Manager of Research Data & Operations will design surveys, analyze data, create reports, and manage vendor relationships to enhance research processes and insights.

Manage and maintain campaign data as a single source of truth, forecast and book inventory, monitor campaign delivery and KPIs, troubleshoot campaign/data issues, and leverage reporting tools to derive insights and optimizations.

Lead strategy for Health & Wellness and Pharma verticals, craft pitch frameworks and RFP responses, develop integrated branded-content campaigns, collaborate with Sales, Creative, Media Planning, and Design, build sales enablement materials, present to clients, and ensure concepts meet regulatory and operational requirements.

Lead expansion of Ookla's enterprise business across the Middle East and Africa. Identify, qualify, and close new enterprise opportunities; manage strategic accounts; drive retention, renewals, upsell and pipeline growth; engage executive stakeholders; develop value propositions and business cases; collaborate with Customer Success, Product, and Professional Services; represent Ookla at industry events; contribute market and competitive insights to regional strategy.

The Customer Solutions Manager will manage customer relationships, troubleshoot technical issues, support clients in technology adoption, and leverage AI to enhance product offerings and reporting.