Teams at Ziff Davis

Manage client subscription lifecycle from purchase to renewal, handling quote and order management, inbound client support, renewal pipelines, automatic renewals, and upsell/cross-sell opportunities. Maintain accurate account records in Salesforce, meet KPIs, participate in product demos, and complete required training to drive revenue growth and client retention.

Provide sales operations support to EMEA cybersecurity sales: analyse account portfolios, prepare campaign data, generate ad-hoc reports, manage automated and manual billing for recurring licenses, and maintain CRM data integrity to enable sales effectiveness and accurate invoicing.

Manage end-to-end user onboarding and provisioning, configure and maintain accounts in Office 365, Google Workspace and VPNs, administer access rights and Active Directory, troubleshoot provisioning issues, document processes, audit access, and improve onboarding workflows while following security best practices.