Jobs at Workanova

Provide high-quality product and technical support through chat, email, and Zoom. Troubleshoot customer issues, explain technical challenges clearly, assist with onboarding and solutions consulting, and use data tools and CRM platforms such as HubSpot and Salesforce to identify solutions and support customers effectively.

Leads the iGaming customer support department, overseeing daily workflows, service quality, team performance, training, reporting, and process improvement. Serves as the primary contact for project management and provides recommendations to senior leadership. The role manages and motivates support agents handling phone, email, and chat inquiries while driving customer satisfaction and operational efficiency.

Processes customer payments and withdrawals, performs KYC and account validation, investigates transaction issues, assesses payment and player-account risk, monitors for fraud and bonus abuse, escalates high-risk cases, coordinates with internal teams and payment providers, and maintains accurate investigation records while following regulatory and company procedures.

Provides administrative and operational support to account management and sales teams. Responsibilities include preparing proposals and sales documents, maintaining CRM records, coordinating meetings and demos, researching prospects and competitors, supporting pre- and post-sales activities, reporting campaign results, and communicating customer feedback. The role also assists with promotional materials and contributes ideas to strengthen client relationships and company growth.

The Telesales Representative contacts prospective and existing customers, explains products and services, answers questions, handles objections and complaints, processes transactions, updates CRM records, and closes sales over the phone. The role requires meeting sales quotas, maintaining customer relationships, documenting calls, and working remotely on a six-day, 12-hour schedule aligned with Jakarta time. Fluency in English and Bahasa, strong communication, negotiation, and customer service skills are required.

Leads the customer support department, manages daily operations, resolves escalated issues, develops support policies and processes, monitors performance metrics, prepares reports, and oversees hiring, training, evaluations, and disciplinary procedures. The role also keeps staff informed about product updates, procedures, and industry trends while driving customer satisfaction for business clients.

Provides administrative and coordination support to account management and sales teams. Responsibilities include preparing sales documents and proposals, maintaining CRM data, scheduling meetings and demos, researching prospects and competitors, coordinating pre- and post-sales service, reporting campaign results, communicating customer feedback, and assisting with promotional materials.

Plan and publish social media content, manage and optimize paid Facebook and Instagram campaigns, create email campaigns, and track campaign performance. The role researches digital marketing trends, recommends new ideas, and manages multiple campaigns while supporting recruitment and business growth.

Responsible for recruitment, interviewing, hiring coordination, onboarding, employee records, payroll, terminations, and HR documentation. Develops and maintains compliant policies and procedures, trains employees, and advises managers and staff on HR-related matters. Requires at least one year of relevant experience, labor-law knowledge, strong organizational and communication skills, problem-solving ability, and C1-level English proficiency.

Reviews new customer accounts, verifies identities, assesses customer and product risks, analyzes market trends and customer behavior, supports anti-money-laundering and counter-terrorist-financing efforts, and investigates suspicious financial transactions.

Reviews and evaluates multilingual customer support chat interactions for quality, accuracy, and compliance. Identifies process improvements, recommends corrective actions, prepares weekly QA reports, provides feedback to team leads and agents, monitors communication standards, updates quality procedures, maintains QA documentation, and supports consistent team performance.

Serves as the company’s MLRO and leads its AML/CTF and regulatory compliance program. Responsibilities include filing SARs/STRs, managing KYC/KYB, EDD, sanctions screening, transaction monitoring, risk assessments, merchant underwriting, and high-risk industry oversight. The role serves as the compliance liaison to regulators, acquiring banks, auditors, and PSP partners, leads audits, supports EU, UK, and Asian licensing expansion, and mentors growing compliance and risk teams.

Provides technical, client-facing support for CRM and customer data platforms such as HubSpot and Salesforce. Troubleshoots workflows, filtering logic, automations, segmentation, databases, SQL queries, spreadsheets, and regex-related issues. Communicates technical concepts clearly through chat, email, and video, while supporting onboarding, implementation, solutions consulting, and customer problem-solving in a remote B2B environment.

Own Workanova’s B2B demand generation engine for iGaming outsourced CX services. Define ICPs, messaging, offers, channels, budgets, tracking, and reporting; coordinate PPC, landing page, tracking, copy, and design contractors; optimize Google Search, retargeting, landing pages, and qualification flows; report weekly on pipeline performance; lead CEO reviews; and support hiring execution partners.

Promote online casino products and services to Hungarian-speaking new and existing customers. Build customer relationships, explain promotions and game features, achieve sales and retention targets, and maintain accurate CRM records. The office-based role provides full training and ongoing support.

Engages prospective and existing clients through outbound calls, identifies needs, recommends products and services, supports onboarding and account activation, maintains CRM records, builds relationships, and meets sales and performance targets while ensuring a positive customer experience.

Drive revenue growth and market expansion across Arabic-speaking regions. Build client relationships, pursue new business, manage the full sales funnel, close deals, and provide forecasts and reports. Maintain strong gaming product and market knowledge, negotiate effectively, and potentially mentor a small sales team. The role requires Arabic and English proficiency, relocation to Cyprus if necessary, and a results-oriented approach to meeting sales targets.

Manage full-cycle recruitment, including job posting, candidate sourcing, screening, interviewing, offer coordination, and pipeline development. Partner with department leaders to understand hiring needs and attract qualified customer service candidates. Maintain a positive candidate experience while supporting rapid growth and hiring for BPO, call center, and customer support teams.

Leads end-to-end delivery of software and web development projects, translating business objectives into technical roadmaps and execution plans. Coordinates cross-functional teams, stakeholders, clients, and vendors while managing schedules, budgets, backlogs, risks, dependencies, quality, and change requests. Facilitates Agile ceremonies, maintains project documentation, communicates status and recommendations, and ensures projects meet scope, timeline, budget, and quality expectations.

Provides customer support by promptly resolving inquiries, collaborating across departments, and improving customer experience. Drives customer conversion, retention, and engagement while meeting sales KPIs. Requires adaptability in a fast-paced environment, product knowledge, and effective use of front- and back-office processes and marketing offers. The role operates on rotating 12-hour shifts, six days per week.