Teams at Workanova

Lead an iGaming customer support team, overseeing daily operations, workflows, performance, and customer service quality. Train and motivate agents, resolve operational challenges, collaborate with project management, analyze performance metrics, and produce actionable reports. The role also drives process improvements, customer satisfaction, operational efficiency, and continuous team development in an office-based environment.

Leads and develops an Arabic-speaking iGaming sales team, managing sales, retention, reactivation, revenue, coaching, performance reporting, CRM accuracy, compliance, escalations, scheduling, and player experience. Coordinates with internal departments, supports recruitment and onboarding, executes campaigns and VIP initiatives, analyzes team metrics, and drives a high-performance culture while ensuring responsible gaming and regulatory standards.

Develop and maintain scalable PHP and Laravel backend services, REST APIs, MySQL databases, and Kafka-based event-driven systems. Manage AWS infrastructure, optimize performance, troubleshoot production issues, and contribute to architecture decisions. Conduct code reviews, mentor developers, and collaborate with Product, Frontend, QA, and DevOps teams on reliable high-traffic systems.