Teams at Workanova

Provide high-quality product and technical support through chat, email, and Zoom. Troubleshoot customer issues, explain technical challenges clearly, assist with onboarding and solutions consulting, and use data tools and CRM platforms such as HubSpot and Salesforce to identify solutions and support customers effectively.

Leads the iGaming customer support department, overseeing daily workflows, service quality, team performance, training, reporting, and process improvement. Serves as the primary contact for project management and provides recommendations to senior leadership. The role manages and motivates support agents handling phone, email, and chat inquiries while driving customer satisfaction and operational efficiency.

Processes customer payments and withdrawals, performs KYC and account validation, investigates transaction issues, assesses payment and player-account risk, monitors for fraud and bonus abuse, escalates high-risk cases, coordinates with internal teams and payment providers, and maintains accurate investigation records while following regulatory and company procedures.