Teams at Workanova

Engage Arabic-speaking iGaming players through inbound and outbound calls, promote approved products and campaigns, drive activation, engagement, retention, and reactivation, manage player requests, document interactions in the CRM, coordinate escalations, and meet sales and engagement targets while following responsible gaming, data protection, and regulatory requirements.

Owns the full 24/7 customer support function in Serbia, including team leaders, agents, QA, scheduling, performance, processes, and governance. The role requires cross-functional collaboration across payments, risk, VIP, CRM, product, legal, and compliance. Responsibilities include managing KYC, AML, responsible gaming, escalations, complaints, AI-driven conversation analysis and automation, KPI reporting, systems evaluation, recruitment, training, coaching, and leadership accountability. Travel to Cyprus for management meetings is required.

Execute and QA Arabic-language CRM campaigns across email, SMS, push notifications, and other channels. Prepare customer segments, schedule launches, monitor delivery, track basic performance metrics, maintain campaign records, and coordinate with CRM, marketing, content, and design teams. Support customer engagement, retention, reactivation, VIP, and promotional campaigns while following detailed processes and deadlines.