The Role
Engages prospective and existing clients through outbound calls, identifies needs, recommends products and services, supports onboarding and account activation, maintains CRM records, builds relationships, and meets sales and performance targets while ensuring a positive customer experience.
Summary Generated by Built In
WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
Position: Sales & Client Conversion Specialist
Overview
We are looking for a motivated and customer-focused Sales & Client Conversion Specialist to join our team. In this role, you will engage with prospective and existing clients, understand their needs, present suitable solutions, and guide them through the customer journey while delivering an exceptional experience.
Key Responsibilities
- Outbound calls to potential clients
- Build and maintain strong relationships with prospective and existing clients.
- Identify customer needs and recommend suitable products and services.
- Guide clients through the onboarding and account activation process.
- Achieve individual sales targets and performance objectives.
- Maintain regular communication with clients to increase engagement and retention.
- Provide accurate information regarding company products and services.
- Record and update customer interactions within the CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Stay informed about industry trends and market developments.
Requirements
- Previous experience in sales or a client-facing role.
- Strong communication, negotiation, and relationship-building skills.
- Ability to work in a target-driven and performance-oriented environment.
- Excellent problem-solving and customer service abilities.
- Experience working with CRM systems and Microsoft Office applications.
- Self-motivated, organized, and results-oriented.
- Fluent English; additional languages are an advantage.
Benefits
What We Offer
- Competitive base salary plus performance-based bonuses.
- Career advancement opportunities.
- Professional training and ongoing development.
- Dynamic international work environment.
- Supportive team culture and modern workplace.
- Private health insurance
- Happy Friday
Skills Required
- Previous experience in sales or a client-facing role
- Strong communication, negotiation, and relationship-building skills
- Ability to work in a target-driven and performance-oriented environment
- Excellent problem-solving and customer service abilities
- Experience working with CRM systems and Microsoft Office applications
- Self-motivated, organized, and results-oriented
- Fluent English
- Additional language proficiency
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The Company
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
