The Role
Leads end-to-end delivery of software and web development projects, translating business objectives into technical roadmaps and execution plans. Coordinates cross-functional teams, stakeholders, clients, and vendors while managing schedules, budgets, backlogs, risks, dependencies, quality, and change requests. Facilitates Agile ceremonies, maintains project documentation, communicates status and recommendations, and ensures projects meet scope, timeline, budget, and quality expectations.
Summary Generated by Built In
WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
Job Description
Position: Technical Project Manager
Department: PMO
Job Summary:
A Technical Project Manager leads the planning, execution, monitoring, and successful
delivery of technical projects. They bridge business objectives and technical execution by
coordinating cross-functional teams, managing stakeholders, prioritizing initiatives,
mitigating risks, and ensuring projects are delivered on time, within scope, and within
budget.
Key Duties and Responsibilities:
● Determine internal and external client technical requirements through research,
discovery sessions, and business analysis.
● Translate business strategies into technical project roadmaps and execution plans.
● Lead end-to-end planning, execution, monitoring, and closure of software and web
development projects.
● Collaborate with stakeholders to understand business value and prioritize projects
based on strategic impact.
● Manage and prioritize product and project backlogs with Business Analysts and Product
Owners.
● Develop project schedules, milestones, resource plans, budgets, and delivery timelines.
● Coordinate developers, QA, UI/UX, DevOps, Business Analysts, and third-party vendors.
● Monitor project progress, deliverables, dependencies, risks, issues, and change requests.
● Ensure quality, timely delivery, and adherence to SDLC and Agile/Scrum methodologies.
● Facilitate sprint planning, daily stand-ups, reviews, retrospectives, and status meetings
as applicable.
● Work closely with Business Analysts to validate product requirements, user stories, and
acceptance criteria.
● Provide technical recommendations when evaluating solutions and preparing business
cases.
● Identify automation and process improvement opportunities to increase operational
efficiency.
● Maintain project documentation including project plans, RAID logs, status reports, and
lessons learned.
● Communicate project status, risks, and recommendations to management and
stakeholders.
● Ensure effective collaboration between internal teams, clients, and third-party partners.
Requirements
Key Deliverables:
● Project Charter and Scope Documentation
● Project Plan, Timeline, and Resource Allocation
● Product/Project Backlog and Prioritization
● Risk, Issue, and Change Logs
● Sprint and Status Reports
● Stakeholder Communication Reports
● Project Closure Report with Lessons Learned
● Successful delivery of approved technical projects
KPIs / Success Metrics:
● On-time project delivery
● Budget adherence
● Stakeholder satisfaction
● Sprint/release predictability
● Reduction of project risks and escalations
● Quality metrics (defect leakage/rework reduction)
● Vendor and third-party performance
● Team utilization and delivery efficiency
Goals:
● Seamless execution of technical and web development projects.
● Effective management of third-party contractors and vendors.
● Efficient utilization of project resources.
● Strong collaboration across cross-functional teams.
● Consistent delivery of high-quality technical solutions aligned with business objectives.
Qualifications:
● Bachelor's degree in Computer Science, Information Technology, Engineering, or related
field.
● 5+ years of project management experience in software or web development.
● Knowledge of Agile, Scrum, Kanban, and SDLC.
● Experience with Jira, Confluence, ClickUp, Azure DevOps, or similar tools.
● Strong stakeholder management, communication, leadership, and problem-solving
skills.
● PMP, PRINCE2, Scrum Master, or Agile certifications are an advantage.
Benefits
What We Offer:
Competitive salary
Supportive and collaborative team environment
Competitive salary
Private health care
Happy Friday
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 5+ years of project management experience in software or web development
- Knowledge of Agile, Scrum, Kanban, and SDLC
- Experience with Jira, Confluence, ClickUp, Azure DevOps, or similar project management tools
- Strong stakeholder management, communication, leadership, and problem-solving skills
- PMP, PRINCE2, Scrum Master, or Agile certification
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The Company
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
