Jobs at Vertafore

The Strategic Account Executive manages and expands relationships with large clients, achieving sales targets through strategic planning and solution selling.

The Customer Support Specialist I focuses on providing high-level support to customers by resolving technical and non-technical issues related to software products, using job aids and CRM systems, while maintaining productivity metrics.

Lead product management at Vertafore, focusing on benefits insurance solutions. Drive product strategy, enhance workflows, and improve customer satisfaction through innovative software products.

The Implementation Engineer II delivers implementation solutions, configures products, and provides technical recommendations to improve client experiences, collaborating with cross-functional teams.

Lead end-to-end enterprise SaaS implementations for MGA insurance customers: gather requirements, design solutions, execute data conversions and configurations, manage UAT and training, align stakeholders, collaborate with product/engineering, author SOWs and deliverables, mitigate project risks, mentor consultants, and drive customer success and process improvements.

Lead Vertafore's hybrid cloud infrastructure platform spanning AWS and colocation datacenters. Ensure reliability, scalability, automation, governance, security, and cost optimization of foundational services. Drive IaC adoption, cloud governance, and cross-functional collaboration with SRE, security, and product engineering while managing and mentoring senior engineers and engineering managers.

Serve as a trusted advisor leading complex enterprise SaaS implementations for MGA/insurance clients. Gather requirements, configure applications, execute data conversions, manage full project lifecycle, deliver training and UAT, liaise with product/engineering, mentor consultants, and ensure projects meet scope, budget, timeline, and quality targets.

The Director of Site Reliability Engineering will lead performance and reliability initiatives across Vertafore products, overseeing SLIs/SLOs, incident management, and automation practices while managing multiple teams and collaborating with various departments.

Design and implement Salesforce solutions, lead integrations, mentor developers, and ensure best practices in a collaborative environment.

Translate business needs into user stories, maintain and prioritize a development backlog, define acceptance criteria with QA, collaborate with product, design, and engineering, and ensure delivered features meet business requirements. Support cross-functional stakeholders and help sequence work to meet roadmap goals.

Own and prioritize the product backlog, translate business goals into user stories, collaborate with Product Managers, development, QA, and UX to define acceptance criteria, clarify requirements with stakeholders and customers, and ensure timely delivery of B2B SaaS features within an Agile environment.

Develop and execute organic social and review strategies to build Vertafore's brand and credibility. Create and publish social content, run review-generation campaigns (G2 and similar), analyze sentiment and performance, partner with marketing and product teams, and use AI and analytics to optimize visibility, engagement, and buyer trust.

You will develop and automate tests for software products, enhance quality assurance processes, collaborate with teams, and investigate issues.

The Customer Support Manager oversees daily operations, provides direction to the team, ensures high customer service quality, handles escalations, and contributes to employee growth.

Lead development and technical strategy for enterprise products, managing multiple engineering teams. Drive architecture, design, and implementation of high-performance, high-availability SaaS web delivery platforms. Partner with product, sales, and customers to define solutions, hire and mentor engineers, enforce security and best practices, and deliver features using scaled agile and TDD practices.

Temporary contracts/legal associate role for current law students or recent grads to review and manage contracts during implementation of a new contract management system. Work with in-house legal team and senior counsel, perform contract review, follow company policies, sign NDA, and assist with related legal tasks. Hybrid possible near Denver; no travel expected.

The Software Engineer II will develop high-quality web applications, troubleshoot issues, mentor team members, and stay updated on industry trends while working in an agile environment.

The IT Engineer II will support internal customers by managing workstation hardware/software, network infrastructure, security operations, and enterprise services, while ensuring effective communication and documentation.

The Senior Release Train Engineer will lead Agile delivery, oversee release management, analyze metrics, foster team collaboration, and drive continuous improvement in software product delivery.

Lead design and implementation of scalable, cloud-native (AWS) data platforms and pipelines. Mentor teams, drive technical decisions and enterprise architecture, ensure security and high availability, work cross-functionally with customers and product teams, and support/maintain production systems and APIs.