Jobs at Vertafore

Lead a team of 4–8 AI engineers while remaining hands-on with architecture, code reviews, debugging, and technical decisions. Own delivery of production AI systems, including LLM applications, agentic workflows, document extraction, ETL pipelines, observability, evaluation, and monitoring. Partner with product, platform, data engineering, recruiting, and customers to build reliable, scalable AI features and grow engineering talent.

Leads Vertafore’s global cybersecurity strategy, operations, architecture, engineering, risk mitigation, and incident response programs. Oversees cloud, SaaS, product, application, AI, identity, vulnerability, and third-party security. Builds global teams, manages budgets and vendors, advances zero-trust controls, supports audits and customer security inquiries, and reports cyber risk and program performance to executive leadership.

The Product Owner II translates business needs into prioritized user stories, manages product backlogs, defines acceptance criteria, and coordinates with Product Management, Development, QA, Design, customers, and other stakeholders. The role supports Agile product delivery, conducts market and customer research, refines requirements, and aligns development work with product strategy and timelines. Up to 10% travel and office-based work are required.

Supports Vertafore’s AWS-based Desktop as a Service environment and customer infrastructure. Responsibilities include Microsoft 365, Exchange Online, Active Directory, DNS, Windows Server, AWS, firewalls, virtual desktops, endpoint security, backups, disaster recovery, and automation. The role troubleshoots complex technical issues, leads customer-impacting incident resolution, supports end users across multiple channels, coordinates with vendors and technical teams, and documents solutions. Rotational shifts provide coverage from 8 a.m. to 8 p.m. EST.

Leads a site reliability engineering team responsible for service availability, stability, monitoring, automation, incident response, and operational efficiency. Defines and manages SLOs, SLIs, error budgets, observability improvements, and toil-reduction initiatives. Provides hands-on technical guidance during production incidents, facilitates blameless postmortems, manages on-call health, and ensures operational readiness. Partners with engineering, product, cloud operations, and infrastructure teams while mentoring engineers and tracking reliability outcomes.

Provides technical leadership and hands-on administration for enterprise SQL Server databases across on-premises and AWS environments. Responsibilities include database architecture, performance engineering, query and T-SQL optimization, production support, high availability, disaster recovery, cloud migrations, automation, CI/CD, Infrastructure as Code, monitoring, security governance, and modernization. The role also leads incident resolution, establishes database engineering standards, and mentors engineering teams.

Leads complex MGA insurance consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, reporting, and carrier operations. Supports pre-sales discovery, solution design, scoping, estimation, SOW development, and executive presentations. Mentors consulting teams, improves delivery methodologies, conducts assessments and user acceptance testing, resolves escalations, and contributes industry expertise to product roadmaps and reusable consulting offerings.

Develops and maintains .NET applications using C#, Microsoft SQL Server, unit and integration testing. Responsibilities include building features, fixing bugs, debugging across the application stack, making maintainability and performance decisions, researching solutions, communicating design choices, and collaborating with engineering peers. The role requires approximately 2–3 years of C# and MSSQL experience, Agile development experience, and a bachelor's degree or equivalent practical experience.

Consults with enterprise and strategic customers to implement Surefyre software, manage concurrent engagements, plan projects, deliver presentations and educational sessions, analyze business operations, recommend solutions, support product adoption, and conduct user acceptance testing. The role requires strong insurance or MGA business knowledge, customer engagement, communication, problem-solving, prioritization, and adaptability. Travel is required up to 10% of the time, and the position operates from an office location.

Leads the professional services practice delivering customer software implementations and managed services. Oversees project timelines, budgets, customer satisfaction, financial performance, staffing, recruitment, team development, sales estimation, capacity planning, and strategic client engagements. Collaborates with Sales, Customer Support, Product Management, and Development to ensure successful implementation and market adoption. Requires extensive software implementation and client relationship experience, API integration knowledge, and the ability to manage multiple complex programs and teams.

Principal Software Engineer responsible for designing, developing, supporting, and improving enterprise software platforms. The role leads technical decisions, architecture, infrastructure, quality standards, and cross-functional implementation; mentors developers; evaluates technologies; troubleshoots complex issues; and collaborates with customers and distributed teams. Requires strong communication, enterprise development expertise, database proficiency, security knowledge, and experience with Java or .NET, Angular, RESTful APIs, and Agile practices.

Develop and maintain full-stack enterprise applications using .NET, C#, ASP.NET, WCF, and SQL Server. Design database schemas, stored procedures, functions, triggers, and migration scripts using T-SQL. Participate in Agile development, code reviews, debugging, performance optimization, mentoring, and technical guidance. Apply software security practices and responsible AI principles. Leverage AI tools for coding, testing, documentation, and optimization while evaluating generated code for quality and security.

Design, build, deploy, and operate production AI agents and multi-agent systems for insurance workflows. Responsibilities include agent orchestration, APIs, RAG pipelines, evaluation frameworks, regression testing, observability, production troubleshooting, and reliability improvements. The role requires hands-on Python software engineering, LLM application development, cloud infrastructure, and collaboration in end-to-end product pods.

Configure and implement the Surefyre platform using HTML, JavaScript, JSON, Python, and APIs. Build forms, support data migrations and integrations, create Excel-based calculations, troubleshoot customer configuration issues, document changes, and collaborate with product, engineering, and professional services teams to deliver tailored B2B software solutions.

Leads hybrid cloud infrastructure across AWS and colocation datacenters, overseeing reliability, scalability, automation, governance, security, networking, storage, identity, and virtualization. Drives cloud modernization, Infrastructure-as-Code adoption, FinOps, compliance, and operational excellence while managing engineering leaders and senior engineers. Partners with SRE, Product Engineering, and Information Security to support reliable SaaS delivery and develops team talent through hiring, mentoring, and performance management.

Implements and configures Vertafore products for clients, including data conversions, integrations, reports, customizations, and Web API solutions. Provides technical recommendations aligned with customer objectives, configures web services and product environments, demonstrates technical components, and collaborates with Support, Account Management, Professional Services, and Product Management. The role requires strong database, SQL, JavaScript, jQuery, ETL, web configuration, communication, and customer-facing technical skills.

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, system, and software issues, documents solutions, educates customers on self-service, identifies problem trends, coordinates resolution with internal teams, and assists peers. The role requires learning troubleshooting across software, networks, databases, and operating systems in an office-based environment.

Provides inbound customer support through calls, chats, emails, and cases. Resolves basic software and system issues, documents solutions, educates customers on self-service, tracks recurring problems, coordinates with internal teams, and assists peers. The role may involve troubleshooting SQL, Windows operating systems, and Windows Server environments. Work is primarily office-based, with up to 10% travel.

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, computer software, network, database, and operating system issues; documents resolutions; educates customers on self-service; tracks problem trends; coordinates with internal teams; and assists peers. The role requires office-based or hybrid work, up to 10% travel, and familiarity with SQL, Windows environments, or accounting is beneficial.

Develop and support mobile software features and flexible services in a collaborative agile team. Troubleshoot issues across operating systems, databases, applications, JavaScript, and networks. Design microservices and APIs, write unit tests, support production systems, follow technology trends, and mentor engineers. The role requires hands-on full-stack development using Java, AWS, SQL, and React or Angular, along with technical decision-making, collaboration, training, and a strong focus on software quality.