Jobs at Vertafore

Leads product operations and launch execution across Vertafore. Manages cross-functional release planning, go-to-market coordination, readiness, task tracking, risk mitigation, communications, milestone and KPI monitoring, leadership reporting, and continuous process improvement. Partners with Product, Marketing, Sales, Support, and Operations to deliver timely, high-impact SaaS product releases and scalable operating processes.

Provide Tier 1/2 global IT support in a 24x5 model: troubleshoot Windows/macOS and Office365, manage Active Directory, DNS, MFA, encryption, VPN, antivirus, patching, asset inventory, and ServiceNow ticketing while improving processes and delivering strong customer service.

Leads an AI engineering team of 4–8 engineers while remaining hands-on with architecture, coding, code reviews, and technical decisions. Owns delivery of production AI systems including LLM applications, agentic workflows, document extraction, and machine learning pipelines. Establishes engineering standards, observability, evaluation frameworks, and responsible deployment practices while partnering with product, platform, data, recruiting, and customers.

Retain and expand existing customer accounts by selling software and services, executing value-selling processes, presenting solutions to executives, resolving concerns, managing customer satisfaction, forecasting revenue, and maintaining sales pipelines. The role requires achieving activity, retention, and expansion targets while aligning customer business needs with technology solutions. Travel is required up to 75% of the time.

Generates and qualifies sales leads, builds pipeline, and drives bookings and recurring revenue growth. Prospects insurance agencies, identifies business challenges and buying stakeholders, schedules meetings and demos, and routes opportunities to sales representatives. Uses Salesforce and CRM tools to track opportunities, meet pipeline and conversion targets, support marketing campaigns, and report performance. Partners with Marketing, Product, Sales Operations, and Sales Management while developing product and value-selling expertise for future sales-team advancement.

Designs, builds, and maintains infrastructure across AWS and colocation environments. Develops Infrastructure-as-Code and automation, supports compute, networking, storage, and identity services, leads complex infrastructure initiatives, mentors engineers, guides incident response, and improves infrastructure resilience, performance, and scalability in partnership with SRE teams.

Delivers customer value through technical implementations, product configuration, customizations, data conversions, integrations, reporting, and Web API solutions. Develops recommendations aligned with client objectives, configures inbound and outbound integrations, demonstrates Vertafore product components, and supports release items. The role collaborates with Customer Support, Account Management, Professional Services, and Product Management while applying SQL, JavaScript, jQuery, web configuration, and ETL expertise.

Lead security operations by monitoring and responding to SIEM, EDR, and vulnerability alerts; investigate incidents; support forensic analysis, application security, vulnerability management, compliance, and security-tool integrations. Develop Python, PowerShell, or shell scripts for automation, tune SIEM/SOAR/EDR tools, maintain dashboards and documentation, and mentor junior analysts. The role requires on-call participation and collaboration with US-based teams from the Hyderabad office.

Implement, configure, upgrade, and troubleshoot Vertafore software for clients. Manage multiple concurrent implementations, provide technical guidance, document configurations, participate in design and planning, and support after-hours or weekend production events to ensure successful deployments.

Designs and executes software test plans, creates and reviews test cases, performs manual front-end testing, maintains test environments, identifies and verifies defects, and contributes to test automation. The role assesses functional and customer risks, supports code reviews and triage sessions, provides usability feedback, documents test results and release information, and collaborates with software engineers to ensure product quality.

Develop and maintain web-based features across the full stack. Write testable code, perform unit/integration testing, debug OS/DB/app/JS/network issues, participate in code reviews, mentor teammates, research new technologies, and produce documentation and support materials. Work in an agile team to deliver high-quality solutions.

Develop and maintain web-based applications across the full stack, including feature development, bug fixing, testing, debugging, documentation, and code reviews. Collaborate within an Agile team, research emerging technologies, troubleshoot operating systems, databases, applications, JavaScript, and networks, and contribute to process improvements. The role also includes mentoring teammates and delivering technical training.

Lead reliability and automation for assigned products/platforms by owning SLIs/SLOs, implementing observability and monitoring, managing CI/CD pipelines and IaC, reducing operational toil through automation, leading incident response and on-call rotations, coordinating with Cloud Ops, and mentoring a team of engineers.

Customer-facing consultant for large insurance agencies, advising on Vertafore products. Drive product assessments, recommend optimizations, support sales and professional services, present to stakeholders, ensure adoption, collaborate cross-departmentally, and travel to customer sites.

Provides technical and non-technical customer support for Vertafore software products. Resolves questions and issues using job aids, documents cases in a CRM system, supports multiple customer queues, and completes daily tasks accurately while meeting productivity and performance metrics. The role requires strong communication, organization, basic technology skills, reliable attendance, and the ability to learn quickly. No prior experience is required; onboarding and ongoing development are provided.

Defines enterprise-wide reliability, scalability, performance, and observability standards for critical production services. Leads reliability architecture across AWS, hybrid data centers, and customer-hosted environments; establishes SLIs, SLOs, and error-budget governance; drives fault tolerance and operational sustainability; leads critical incident response and blameless postmortems; and guides teams toward a proactive, engineering-first SRE culture.

Leads complex MGA insurance technology consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, and operational workflows. Supports pre-sales discovery, solution scoping, estimates, SOWs, workshops, and executive presentations. Mentors consultants, improves delivery methodologies, manages escalations, conducts user acceptance testing, and drives post-implementation adoption. Requires deep P&C insurance and MGA expertise, enterprise software implementation experience, and knowledge of integrations, APIs, data migration, and Agile delivery.

Lead cross-functional strategic initiatives for a software/insurtech company, drive M&A integration, implement business processes and metrics, coordinate executive team activities, minimize customer disruption, and deliver projects on-time and on-budget while providing analytical and change leadership.

Support delivery of software solutions by coordinating meetings, creating and tracking project plans, partnering with engineering/QA/content teams, communicating status and risks, and driving process improvements. Manage competing priorities and learn product and customer workflows in a fast-paced environment.

Lead design, development, and deployment of scalable full‑stack web applications using React front-ends and Java/Oracle backends. Own product lifecycle, conduct code reviews, mentor engineers, drive AI-augmented engineering practices, optimize performance and security, implement testing and CI/CD practices, and collaborate with product, UX, and QA teams to translate business requirements into technical solutions.