Jobs at Vertafore

The QA Tester works within agile software teams to promote product quality, perform manual and automated testing, develop test strategies, improve testing practices, and collaborate proactively with developers throughout the software development lifecycle. The role advocates for quality, guides teams on testing techniques, supports automation, and communicates testing recommendations. It is office-based with up to 10% travel and requires U.S. work authorization.

Lead development of B2B thought leadership and brand content across channels. Ghostwrite executive bylines, craft long-form and campaign content, apply SEO/AEO and generative AI tools, manage awards submissions, and collaborate with Brand, PR, Product Marketing, Demand Gen, Creative, and Digital teams to scale narrative-driven content.

Design, build, and maintain UI and API automated tests and test frameworks across frontend and backend. Create test plans, database fixtures, CI scripts, and investigate production issues. Collaborate with product and development teams on testability, perform exploratory testing, and research new testing tools to improve coverage and quality.

Translate business problems and roadmap goals into prioritized user stories and backlogs for Agile development teams. Collaborate with product managers, designers, QA, developers, and customers to clarify requirements, define acceptance criteria, sequence work, and verify delivered features meet objectives and provide user value.

Design, develop, and maintain enterprise Java backend and React frontend features and services. Implement RESTful APIs, work with Oracle 19c and RabbitMQ, leverage AI-assisted development tools, perform testing and CI/CD, troubleshoot full stack issues, mentor junior developers, and collaborate with cross-functional teams to deliver scalable, secure solutions.

Analyze business systems and user needs, elicit and document requirements, create use cases and process diagrams, liaise between technology and business teams, deliver requirement specifications, GUI/screen designs, and workflow artifacts throughout the project lifecycle.

Lead and coach Agile Release Trains using SAFe: facilitate PI planning and SAFe events, remove impediments, manage risks and dependencies, track metrics in Rally, drive continuous improvement, train teams and leaders, and coordinate value delivery across programs and portfolios with geographically dispersed teams.

Lead reliability and automation for assigned products/platforms by owning SLIs/SLOs, implementing observability and monitoring, managing CI/CD pipelines and IaC, reducing operational toil through automation, leading incident response and on-call rotations, coordinating with Cloud Ops, and mentoring a team of engineers.

Customer-facing consultant for large insurance agencies, advising on Vertafore products. Drive product assessments, recommend optimizations, support sales and professional services, present to stakeholders, ensure adoption, collaborate cross-departmentally, and travel to customer sites.

Provides technical and non-technical customer support for Vertafore software products. Resolves questions and issues using job aids, documents cases in a CRM system, supports multiple customer queues, and completes daily tasks accurately while meeting productivity and performance metrics. The role requires strong communication, organization, basic technology skills, reliable attendance, and the ability to learn quickly. No prior experience is required; onboarding and ongoing development are provided.

Implements and configures Vertafore software solutions for clients, including data conversions, integrations, reports, web services, and technical customizations. Develops implementation recommendations aligned with business objectives, demonstrates product components, configures inbound and outbound integrations, and solves complex technical problems. The role collaborates with Customer Support, Account Management, Professional Services, and Product Management while maintaining strong product and industry expertise.

Defines enterprise-wide reliability, scalability, performance, and observability standards for critical production services. Leads reliability architecture across AWS, hybrid data centers, and customer-hosted environments; establishes SLIs, SLOs, and error-budget governance; drives fault tolerance and operational sustainability; leads critical incident response and blameless postmortems; and guides teams toward a proactive, engineering-first SRE culture.

Leads complex MGA insurance technology consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, and operational workflows. Supports pre-sales discovery, solution scoping, estimates, SOWs, workshops, and executive presentations. Mentors consultants, improves delivery methodologies, manages escalations, conducts user acceptance testing, and drives post-implementation adoption. Requires deep P&C insurance and MGA expertise, enterprise software implementation experience, and knowledge of integrations, APIs, data migration, and Agile delivery.

Lead a mobile-focused agile engineering team to design, implement, and support enterprise-quality .NET/React applications and services. Hands-on responsibilities include feature development, production support, full-stack troubleshooting, mentoring teammates, and driving high-performance, secure, highly available solutions across databases and infrastructure.

Lead development and production support of enterprise software, focusing on MS SQL development, performance tuning, SSIS, and full-stack troubleshooting. Mentor engineers, design high-performance, high-availability solutions, and participate in agile delivery and technical decision-making across the stack.

Support review, rebranding, updating, and restructuring of English and French product documentation. Validate workflows, capture screenshots, align materials with branding and product changes, apply adult learning principles, partner with Product Managers and SMEs, and help establish repeatable documentation review and maintenance processes.

Review, update, rebrand, and restructure English and French product documentation. Validate workflows and capture screenshots, align content with product release notes, and apply adult learning principles. Collaborate with Product Managers and SMEs to establish repeatable documentation processes and maintain consistency across templates, terminology, and bilingual standards.

Lead cross-functional strategic initiatives for a software/insurtech company, drive M&A integration, implement business processes and metrics, coordinate executive team activities, minimize customer disruption, and deliver projects on-time and on-budget while providing analytical and change leadership.

Provide Tier 1/2 global IT support in a 24x5 model: troubleshoot Windows/macOS and Office365, manage Active Directory, DNS, MFA, encryption, VPN, antivirus, patching, asset inventory, and ServiceNow ticketing while improving processes and delivering strong customer service.

Hands-on senior application security engineer partnering with product and engineering teams to perform threat modeling and secure architecture reviews, embed secure SDLC practices, integrate CI/CD security tooling, manage vulnerabilities, secure cloud, API, identity and AI-enabled features, create reusable security patterns, mentor engineers, and support incident response and compliance readiness.