Jobs at Vertafore

Processes client forms and workflow records by checking for duplicates, correcting deficiencies, entering or updating data, and ensuring accuracy. Prioritizes work, escalates questions, obtains missing information, prepares daily processing summaries, and handles ad hoc internet research, mailbox checks, and PDF conversion. The role requires night-shift availability, office commuting with personal transportation, strong computer and Excel skills, attention to detail, and accurate typing.

Manages a 10–15-person business development representative team to drive qualified sales opportunities and revenue growth. Responsibilities include hiring, coaching, performance management, lead-management process improvement, pipeline forecasting, reporting, CRM administration, campaign coordination, and collaboration with Marketing, Product, Finance, Sales Operations, and field sales. The role requires expertise in Salesforce and marketing automation platforms, sales development methodologies, enterprise software selling, and sales performance management.

Designs and governs secure, resilient, scalable, and cost-effective AWS platforms for enterprise SaaS products. Leads cloud architecture, migrations, infrastructure-as-code, automation, reliability, observability, security, disaster recovery, incident response, and cost optimization. Establishes reusable standards and reference architectures, resolves complex infrastructure issues, partners across SRE, Security, FinOps, Architecture, and Development, and mentors engineers while influencing technical direction across teams.

Consults with enterprise and strategic customers to implement Surefyre software, improve MGA and insurance business operations, and drive product adoption. Responsibilities include project planning, customer education, presentations, virtual consultations, business-process analysis, best-practice development, solution recommendations, user acceptance testing, and managing multiple engagements. The role requires strong communication, prioritization, problem-solving, adaptability, and customer relationship skills.

Supports large-scale cloud web applications, develops infrastructure and deployment automation, upgrades DevOps infrastructure, and collaborates with software development teams on application delivery. The role requires familiarity with Linux, scripting, cloud providers, Terraform, configuration management, CI/CD pipelines, containers, and application servers. It also includes on-call availability, occasional after-hours work, and up to 5% travel.

Provides enterprise technical direction and hands-on architecture for scalable, cloud-based microservice SaaS applications. Designs and implements AWS DevOps infrastructure, deployment, observability, security, and application platforms. Mentors senior engineers and architects, coordinates development teams, evaluates technologies, troubleshoots code, supports architectural documentation, and translates business requirements into practical technology solutions. Requires expertise in Java, Python, Kubernetes, Docker, databases, event-driven architectures, and cloud application design.

Manages audit, certification, customer assurance, and vendor compliance operations. Coordinates evidence collection, audit schedules, questionnaires, due diligence, corrective actions, and assessment records. Maintains compliance workflows and documentation, improves processes, prepares dashboards, monitors service levels, and coordinates stakeholders across Cybersecurity, Legal, Procurement, Sales, Finance, and technology teams. Oversees assigned personnel, assigns work, coaches team members, and escalates overdue actions or resource constraints.

Ensures high availability, stability, performance, and supportability of Vertafore products. Responsibilities include troubleshooting applications, databases, configurations, and code; resolving escalations; automating support processes and deployment pipelines; coordinating releases; monitoring systems; conducting root-cause analysis; maintaining runbooks; supporting projects; participating in on-call coverage; and mentoring team members.

Leads technical direction for scalable, secure, resilient software platforms while remaining hands-on with architecture, implementation, prototyping, debugging, and complex engineering problems. Modernizes legacy systems toward cloud-native, API-first, and AI-enabled architectures; establishes engineering standards; improves automation, testing, observability, and developer productivity; and mentors senior technical leaders across teams.

Lead a team of 4–8 AI engineers while remaining hands-on with architecture, code reviews, debugging, and technical decisions. Own delivery of production AI systems, including LLM applications, agentic workflows, document extraction, ETL pipelines, observability, evaluation, and monitoring. Partner with product, platform, data engineering, recruiting, and customers to build reliable, scalable AI features and grow engineering talent.

Leads Vertafore’s global cybersecurity strategy, operations, architecture, engineering, risk mitigation, and incident response programs. Oversees cloud, SaaS, product, application, AI, identity, vulnerability, and third-party security. Builds global teams, manages budgets and vendors, advances zero-trust controls, supports audits and customer security inquiries, and reports cyber risk and program performance to executive leadership.

The Product Owner II translates business needs into prioritized user stories, manages product backlogs, defines acceptance criteria, and coordinates with Product Management, Development, QA, Design, customers, and other stakeholders. The role supports Agile product delivery, conducts market and customer research, refines requirements, and aligns development work with product strategy and timelines. Up to 10% travel and office-based work are required.

Supports Vertafore’s AWS-based Desktop as a Service environment and customer infrastructure. Responsibilities include Microsoft 365, Exchange Online, Active Directory, DNS, Windows Server, AWS, firewalls, virtual desktops, endpoint security, backups, disaster recovery, and automation. The role troubleshoots complex technical issues, leads customer-impacting incident resolution, supports end users across multiple channels, coordinates with vendors and technical teams, and documents solutions. Rotational shifts provide coverage from 8 a.m. to 8 p.m. EST.

Leads a site reliability engineering team responsible for service availability, stability, monitoring, automation, incident response, and operational efficiency. Defines and manages SLOs, SLIs, error budgets, observability improvements, and toil-reduction initiatives. Provides hands-on technical guidance during production incidents, facilitates blameless postmortems, manages on-call health, and ensures operational readiness. Partners with engineering, product, cloud operations, and infrastructure teams while mentoring engineers and tracking reliability outcomes.

Provides technical leadership and hands-on administration for enterprise SQL Server databases across on-premises and AWS environments. Responsibilities include database architecture, performance engineering, query and T-SQL optimization, production support, high availability, disaster recovery, cloud migrations, automation, CI/CD, Infrastructure as Code, monitoring, security governance, and modernization. The role also leads incident resolution, establishes database engineering standards, and mentors engineering teams.

Leads complex MGA insurance consulting engagements from discovery through implementation and optimization. Advises customers on underwriting, policy administration, distribution, delegated authority, reporting, and carrier operations. Supports pre-sales discovery, solution design, scoping, estimation, SOW development, and executive presentations. Mentors consulting teams, improves delivery methodologies, conducts assessments and user acceptance testing, resolves escalations, and contributes industry expertise to product roadmaps and reusable consulting offerings.

Develops and maintains .NET applications using C#, Microsoft SQL Server, unit and integration testing. Responsibilities include building features, fixing bugs, debugging across the application stack, making maintainability and performance decisions, researching solutions, communicating design choices, and collaborating with engineering peers. The role requires approximately 2–3 years of C# and MSSQL experience, Agile development experience, and a bachelor's degree or equivalent practical experience.

Leads the professional services practice delivering customer software implementations and managed services. Oversees project timelines, budgets, customer satisfaction, financial performance, staffing, recruitment, team development, sales estimation, capacity planning, and strategic client engagements. Collaborates with Sales, Customer Support, Product Management, and Development to ensure successful implementation and market adoption. Requires extensive software implementation and client relationship experience, API integration knowledge, and the ability to manage multiple complex programs and teams.

Design, build, deploy, and operate production AI agents and multi-agent systems for insurance workflows. Responsibilities include agent orchestration, APIs, RAG pipelines, evaluation frameworks, regression testing, observability, production troubleshooting, and reliability improvements. The role requires hands-on Python software engineering, LLM application development, cloud infrastructure, and collaboration in end-to-end product pods.

Configure and implement the Surefyre platform using HTML, JavaScript, JSON, Python, and APIs. Build forms, support data migrations and integrations, create Excel-based calculations, troubleshoot customer configuration issues, document changes, and collaborate with product, engineering, and professional services teams to deliver tailored B2B software solutions.