Jobs at Vendasta

Build and maintain revenue technology systems that connect CRM, marketing automation, billing, and business intelligence tools. Own lead routing, scoring, enrichment, funnel tracking, renewal and churn automations, and integration reliability. Develop AI workflows that support sales representatives and explain technical decisions to business stakeholders. Collaborate with Revenue Operations, Sales, Marketing, BI, and R&D teams.

Research audience needs, trends, competitors, keywords, and content gaps; write and edit blogs, website copy, social posts, and case studies using AI tools; apply SEO and brand standards; analyze traffic, engagement, and conversions; refresh underperforming content and recommend future topics.

Onboard clients to AI Employees by understanding their businesses, building prompts and workflows, testing and correcting outputs, leading go-live, training users, monitoring results, and tuning systems after launch. Collaborate with AI Automation Specialists, Product, Customer Success, and Sales to resolve recurring client issues and improve implementation processes.

Manage a large portfolio of SaaS customer accounts, leading onboarding, training, account reviews, health monitoring, renewals, escalations, expansion opportunities, and customer feedback. Build scalable playbooks and automations, collaborate with Sales, Product, Marketing, Revenue Operations, and Support, and use AI tools for call summaries, customer updates, and planning.

Own the customer lifecycle from onboarding through retention by designing cross-channel campaigns, automated journeys, behavioral segmentation, and A/B tests. Measure activation, conversion, churn, engagement, and lifetime value while collaborating with Product Marketing, Content, Sales, Customer Success, and RevOps. Use AI to personalize messaging, build segments, automate reporting, and improve lifecycle performance for B2B SaaS customers.

Engages inbound SMB leads through high-volume calls, qualifies prospects, uncovers needs, and books qualified onboarding or sales consultations within 24–48 hours. The role uses AI-enabled sales tools, guided talk tracks, and CRM workflows to manage objections, maintain accurate records, improve meeting quality, and support pipeline growth. The representative collaborates with account executives and onboarding teams while contributing feedback to improve sales processes and AI prompts.

Owns end-to-end client activation for AI-powered SaaS solutions, including discovery, solution design, workflow setup, demonstrations, training, performance monitoring, and optimization. The role serves as the primary client contact, translating business needs into practical AI workflows and partnering with technical specialists on complex customizations. It requires strong communication, consultative client management, AI tool familiarity, and experience in client success, implementation, or technical consulting.

Provide technical customer support for Vendasta Website Pro, troubleshooting WordPress, DNS, SSL, hosting, caching, and basic PHP, JavaScript, HTML, and CSS issues. Manage support tickets according to SLAs, document solutions, use AI-assisted diagnostics and workflows, support ecommerce setup, communicate technical concepts clearly, and escalate complex issues. Contribute to knowledge bases, process improvements, automation, and cross-functional insights.

Consult with clients to identify AI opportunities, design and configure AI workflows within Vendasta, validate technical setups, troubleshoot issues, demonstrate solutions, train users, and optimize AI performance. The role also audits AI outputs, monitors metrics, automates repetitive tasks, and translates complex AI concepts into business value for small and midsize businesses.

Provide omnichannel customer and technical support across phone, email, chat, and video. Use AI tools to improve resolution speed and accuracy, maintain support documentation, gather customer feedback, conduct product walkthroughs, troubleshoot software issues, and escalate bugs. Track metrics including CSAT, response time, AI tool compliance, and tagging accuracy while collaborating with product and support teams.