Jobs at Vendasta

Build, maintain, troubleshoot, and QA responsive websites using WordPress, Website Pro, and other CMS platforms. Handle complex layouts, widgets, plugin issues, and WooCommerce integrations. Use AI tools and prompt refinement to improve content, design, and production workflows. Lead complex Zendesk tickets, communicate with clients, mentor junior teammates, apply SEO and accessibility practices, configure analytics and tag managers, and recommend user-experience and conversion improvements.

Consult with clients to identify AI opportunities, design and configure AI workflows within Vendasta, validate technical setups, troubleshoot issues, demonstrate solutions, train users, and optimize AI performance. The role also audits AI outputs, monitors metrics, automates repetitive tasks, and translates complex AI concepts into business value for small and midsize businesses.

Improve client discoverability through on-page, off-page, local, and technical SEO. Conduct keyword research, content mapping, backlink analysis, competitor research, and performance reporting using SEO and AI tools. Optimize content for organic search, AI-powered discovery, voice search, and local results. Support link-building, audits, A/B testing, dashboards, prompt refinement, and cross-functional SEO initiatives while following established processes.

Manage and optimize digital advertising campaigns for high-value partners and SMB clients across Google Ads, Meta, TikTok, and MatchCraft. Troubleshoot campaign issues, analyze performance data, improve KPIs through testing and attribution analysis, and deliver QBRs, reports, and strategic recommendations. Serve as the primary technical contact, educate partners, document account activity, collaborate with internal teams, and pilot AI-enabled tools and processes to improve scalability and partner outcomes.

Build and maintain the technical infrastructure powering revenue operations. Responsibilities include connecting CRM, marketing automation, billing, and product systems; automating lead routing, scoring, enrichment, lifecycle workflows, and sales processes; maintaining data hygiene and attribution; and developing AI-powered agentic systems, predictive models, and prompt libraries. The role partners with Revenue, R&D, and Data teams to improve scalability, forecasting, productivity, and deal-risk management.

Drive operational excellence by designing scalable workflows, building AI-enhanced automation, managing financial operations and workforce planning, and delivering executive-ready dashboards and reports. Own projects end-to-end, maintain SOPs, enable training documentation, and coordinate cross-functional stakeholders to improve visibility, consistency, and efficiency for the division.

Leads technical direction while designing, developing, testing, and maintaining scalable cloud-native software and AI-enabled systems. The role mentors engineers, drives responsible AI adoption, supports architecture and technical vision, contributes to sprint planning, improves CI/CD and automated testing, and strengthens incident readiness. It also promotes engineering culture through documentation, knowledge sharing, reusable prompt libraries, internal tools, and AI-focused collaboration.

Lead product strategy and 12–24 month roadmaps for billing and ordering platform features. Drive customer discovery, build AI prototypes, define evaluation frameworks, ensure correctness in revenue-impacting domains, and coordinate cross-functional GTM and delivery across engineering, design, and marketing.

Support month-end close, journal entries, reconciliations, treasury, accounts payable, and audit requests. Prepare financial reports, analyze P&L variances, use ERP (e.g., NetSuite) and AI-enabled workflows to improve accuracy and efficiency, and collaborate across finance and cross-functional teams.

Lead full-cycle recruitment activities: source and pipeline candidates, ensure equitable hiring, conduct due diligence, represent employer at events, use AI tools to improve sourcing, track hiring KPIs, and support pre-boarding for a seamless new-hire experience.

Own and execute product vision and roadmap for AI-driven B2B SaaS solutions. Collaborate with engineering, design, marketing, and success to define requirements, prioritize backlog, run experiments, analyze data and user feedback, and drive adoption. Use generative AI and analytics tools to surface insights, summarize research, and optimize product outcomes.

Embed with customer engineering teams to implement and optimize Vendasta's AI-powered platform, uncover gaps and opportunities, translate onsite findings into product roadmap input, handle technical customer conversations, and solve diverse technical problems across customer stacks while traveling regularly to client sites.

Design, deploy, and tune RAG systems and vector DBs; build custom integrations and data connectors; debug production APIs, models, and pipelines; ensure security, scalability, and observability; collaborate with sales, product R&D, and clients to productize field fixes and document reusable deployment playbooks.

Partner with sales and product teams to design and deliver tailored, AI-enhanced demos and proposals, support discovery and technical Q&As, develop prompt libraries and enablement assets, and apply CRM and AI tools to accelerate deal conversion, adoption, and retention.

As an Account Manager I, you will manage agency partner relationships, execute Go To Market strategies, and drive revenue growth through strategic actions and continuous education for partners.

Execute and optimize SEO strategies across pages and channels using AI-assisted workflows. Perform keyword research, metadata and schema optimization, prompt refinement for AI outputs, monitor rankings and analytics (GA4, GSC, SEMrush), generate reports, QA junior deliverables, and collaborate with content and development teams to improve organic visibility and SEO processes.

Manage a portfolio of SMB clients to drive platform adoption, retention, and revenue. Lead onboarding, conduct 12–16 daily client calls, identify upsell opportunities, execute partner takeover migrations, use CRM and AI tools to document activity, and travel as needed for in-market engagements.

Serve as the operational link between Pre-Sales and Execution to turn signed contracts into deployed AI solutions. Translate pre-sales scopes into Statements of Work, plans, resource allocations, and timelines. Enforce scope boundaries, manage change requests, route incoming work, and run client communications, milestone tracking, blocker resolution, and weekly status reporting across multi-stakeholder B2B SaaS implementations.

Serve as the single technical lead for a large multi-brand franchise partner, deploying and maintaining automation scripts, monitoring CRM/data pipelines, tuning LLMs and prompt systems, triaging integrations, and ensuring accurate reporting and enterprise-wide prompt governance.

Acquire and onboard SMB channel partners to drive net-new revenue. Prospect and engage leads using ABM and AI-enhanced outreach, deliver tailored demos, manage pipeline with CRM and sales methodologies, and coordinate onboarding with Customer Success to improve early retention.