Jobs at Vendasta

As an Account Manager I, you will manage agency partner relationships, execute Go To Market strategies, and drive revenue growth through strategic actions and continuous education for partners.

Execute and optimize SEO strategies across pages and channels using AI-assisted workflows. Perform keyword research, metadata and schema optimization, prompt refinement for AI outputs, monitor rankings and analytics (GA4, GSC, SEMrush), generate reports, QA junior deliverables, and collaborate with content and development teams to improve organic visibility and SEO processes.

Manage a portfolio of SMB clients to drive platform adoption, retention, and revenue. Lead onboarding, conduct 12–16 daily client calls, identify upsell opportunities, execute partner takeover migrations, use CRM and AI tools to document activity, and travel as needed for in-market engagements.

Serve as the primary on-site point of contact for employees, visitors, and vendors. Manage front-desk operations, calls, mail, inventory, travel logistics, OHS committee duties, basic equipment troubleshooting, and plan employee events. Leverage Google Workspace and basic AI tools to streamline administrative processes and improve workplace engagement.

Embed with customers to design and build enterprise data integrations, RAG pipelines, and multi-system API workflows; rapidly deliver production-grade fixes, construct evaluation test suites, debug model and pipeline failures, and partner with central engineering to productize field solutions.

Serve as the operational link between Pre-Sales and Execution to turn signed contracts into deployed AI solutions. Translate pre-sales scopes into Statements of Work, plans, resource allocations, and timelines. Enforce scope boundaries, manage change requests, route incoming work, and run client communications, milestone tracking, blocker resolution, and weekly status reporting across multi-stakeholder B2B SaaS implementations.

Serve as the single technical lead for a large multi-brand franchise partner, deploying and maintaining automation scripts, monitoring CRM/data pipelines, tuning LLMs and prompt systems, triaging integrations, and ensuring accurate reporting and enterprise-wide prompt governance.

Provide first‑line help desk support and systems administration for VPN, WiFi, softphones and SaaS. Use AI-assisted troubleshooting, knowledge bases, and automation to reduce tickets. Administer license management, build self‑healing scripts and AI‑indexed documentation, automate onboarding/offboarding and other workflows, contribute to phone/network improvements, support secure configurations, participate in on-call rotations, and help implement AI-enabled monitoring and threat detection.

Acquire and onboard SMB channel partners to drive net-new revenue. Prospect and engage leads using ABM and AI-enhanced outreach, deliver tailored demos, manage pipeline with CRM and sales methodologies, and coordinate onboarding with Customer Success to improve early retention.

Lead and build Vendasta's legal function, advising executive team on corporate, commercial, IP, compliance and AI strategy; manage M&A, capital markets, contracts, governance, and global data privacy (GDPR, HIPAA, SOC) to mitigate risk and ensure regulatory compliance.

Manage partner onboarding, drive product adoption, monitor usage and health via dashboards, run enablement and training, escalate risks, provide voice-of-customer feedback, and improve lifecycle playbooks to maximize retention and value.

Build, maintain, and optimize partner websites using AI-enhanced workflows. Create prompt templates and automation, perform QA, ensure SEO and accessibility, troubleshoot CMS issues, and collaborate with cross-functional teams to deliver quality client experiences.

Manage, launch, and optimize paid ad campaigns across Google, Meta, Bing using AI-enhanced workflows. Use generative AI for copy, forecasting, and targeting. Execute A/B tests, develop prompts, support model fine-tuning, produce AI-driven reports, and communicate insights to partners and internal teams while promoting ethical AI use.

Drive operational excellence by designing scalable workflows, building AI-enhanced automation, managing financial operations and workforce planning, and delivering executive-ready dashboards and reports. Own projects end-to-end, maintain SOPs, enable training documentation, and coordinate cross-functional stakeholders to improve visibility, consistency, and efficiency for the division.

Provide guided onboarding and partner setup using SOPs and AI-assisted workflows, deliver introductory dashboard walkthroughs, maintain CRM session notes, escalate technical issues to cross-functional teams, and use AI tools to generate post-session summaries and resources.

Lead product strategy and 12–24 month roadmaps for billing and ordering platform features. Drive customer discovery, build AI prototypes, define evaluation frameworks, ensure correctness in revenue-impacting domains, and coordinate cross-functional GTM and delivery across engineering, design, and marketing.

Lead design and delivery of AI-first, cloud-native systems on GCP. Provide technical leadership, mentor developers, integrate AI tools and prompt libraries, ensure scalability, CI/CD and SRE readiness, drive AI adoption, and collaborate across teams using Scrum.