Teams at Vendasta

The International Customer Support Specialist will deliver omnichannel customer service, integrate AI tools for efficiency, advocate for customers, and track performance metrics.

Lead SRE efforts to monitor and control platform cost and reliability. Build cost dashboards, establish unit economics, implement spending limits and deployment gates, run RCA for anomalies, partner with Finance, and drive measurable cost-reduction initiatives. Embed cost-awareness in engineering practices and report to leadership while delivering tested runbooks and savings pipelines.

The Customer Success Manager for AI Enablement is responsible for onboarding partners, managing AI agent configurations, monitoring partner health, and ensuring retention through effective workflows and cross-functional collaboration.