International Customer Support Specialist
Chennai, India
At Vendasta, we’re leading the AI revolution from Saskatoon to Chennai—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers and keep them. We’re proud to share that Vendasta has officially been named one of Canada’s Most Admired Corporate Cultures!
We’re looking for an International Customer Support Specialist who is energized by delivering outstanding customer service and technical support with speed, accuracy, and care. You’ll support small and medium-sized businesses and the partners who serve them across North America, helping them by phone, email, chat, and video, with AI support tools built into your everyday work.
Your Impact
In your first months on the team, you’ll work with support teammates, product managers, and customers to:
- Help customers across every channel: Help customers by phone, email, chat and video. Figure out what’s wrong, fix it or get it to the right team, and make sure the customer knows what happens next.
- Work smarter with AI: Use our AI support tools every day to draft replies, summarize tickets and find answers faster. Check what the AI gives you before it reaches a customer.
- Keep our knowledge accurate: Flag help articles that are out of date and help review AI-drafted updates so customers and teammates get the right answer.
- Be the voice of the customer: Share recurring customer problems and feedback with the team so the product keeps getting better. As you grow, you’ll run product walkthroughs and work with product teams.
- Focus on quality: You’ll be measured on customer satisfaction, response time and the quality of your resolutions. We’ll show you exactly how on day one.
What You Bring to the Table
Must have
- 1–2 years in customer service or support, ideally with both phone and written work
- Clear spoken and written English, comfortable with international customers
- Comfortable troubleshooting software: asking the right questions, reproducing a problem, and writing a clear escalation
- Experience with any ticketing system
- Comfortable using AI tools, and in the habit of checking what they produce
Nice to have
- SaaS or tech support experience
- Troubleshooting over screen-share
- Previous night-shift work supporting international customers
- Exposure to automation or AI chat tools
Schedule & Location
- Shift: 7.30 PM IST - 4.30 AM IST supporting customers in North American time zones
- Weekends: Weekend rotation
- Work mode: In office - Chennai
About Vendasta
We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.
Perks
At Vendasta, you’ll work alongside driven, curious teammates in a culture rooted in Drive, Innovation, Respect, and Agility, solving meaningful problems that shape the future of local business. We invest deeply in your development through continuous learning opportunities, hands-on exposure to emerging technologies, in-house training, education reimbursement, and leadership development programs designed to help you grow as the world evolves. We support this growth with flexibility, wellness benefits, and an environment that trusts you to do your best work — whether that’s learning something new, taking on bigger challenges, or building the next chapter of your career. At Vendasta, you’re not just keeping up with change. You’re growing with it.
- Health insurance
- Paid Time Off (PTO)
- Night Shift Premium
- Provident Fund
- Cab facilities one way for day and both ways for night shifts
- Free snacks, hot beverages, and catered lunches on Fridays
Discover your potential. Build something that matters. Join the AI revolution from right here in Chennai.
Our Hiring Process
[Recruiter AI screen → 30-minute Culture and Deep competency interview → 30 mins Leadership level → Reference check → offer].
Equal Opportunity
Vendasta is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building an inclusive team. If you need any accommodations during the hiring process, just let us know.
Skills Required
- 1-2 years of experience in customer service, customer support, or a related field
- Strong technical ability and aptitude for troubleshooting software issues and identifying bugs
- Strong written and verbal communication skills
- Ability to translate complex technical platform issues into clear customer solutions
- Basic understanding of AI-driven workflows and confidence using AI assistance tools
- Proficiency with customer support platforms such as Zendesk or Intercom
- Analytical ability to triage tickets by severity and time sensitivity
- Ability to multitask and prioritize in a dynamic, high-volume environment
- Experience in a SaaS or fast-paced technology environment
- Prior exposure to automation tools or AI chat interfaces
What We Do
Our core purpose is to democratize technology for small businesses by making technology easy, accessible and affordable. We are a technology ecosystem that connects business with the vendors of products and services and the trusted experts that implement them. Trusted experts use our platform and marketplace to build a catalog of white label solutions to market, sell, bill, fulfill, and deliver to their business customers. Their business customers are provided access to a tightly integrated operating system, with a single login, to access all of the technology products and services they need to operate their businesses. Vendors of products and services provided a platform to manage the orders and fulfillment needed to manage their sales through our channel distribution network of over 10,000 trusted experts serving 6 million businesses
