Jobs at Trace3

Leads the strategy, growth, operations, and profitability of Trace3’s Managed Services business, including Data Center Services and the NOC. Responsibilities include scaling the practice, launching service offerings, driving revenue and margins, managing executive customer relationships, owning financial planning and reporting, and leading distributed teams. The role also partners with Sales, improves service delivery processes, establishes performance metrics, and aligns managed services strategy with company objectives.

Coordinates inside sales activities with outside representatives and distribution teams to grow customer accounts, generate new business, meet sales quotas, and maintain margins. Processes orders, quotes, returns, pricing, credits, customer records, and partner opportunities. Tracks shipments, resolves issues, supports international logistics, educates customers on products, and maintains customer satisfaction through responsive communication and accurate information.

Leads complex client-facing security operations architecture engagements covering SOC modernization, SIEM/SOAR, EDR, AI-assisted detection, CTEM, vulnerability management, and attack-surface analysis. Designs target-state architectures, risk-based prioritization models, AI-enabled workflows, operating models, and reference offerings. Supports presales activities, executive briefings, proposals, partner relationships, enablement, and regional delivery. Requires deep cybersecurity expertise, strong consulting and communication skills, and approximately 25–35% travel.

Build and modernize metadata-driven ETL/ELT pipelines in Microsoft Fabric using Python, PySpark, and medallion architecture. Develop scalable Bronze, Silver, and Gold layers, implement validation and quality controls, optimize parallel processing, and support migration from legacy ETL platforms. Document architecture, create operational runbooks, troubleshoot pipelines, and transfer technical knowledge to the existing data-engineering team while collaborating with reporting, governance, and platform stakeholders.

Build prototypes, proofs of concept, demos, and MVPs that transform emerging technologies into new Trace3 service offerings. Partner with business units, delivery teams, analysts, and clients throughout service incubation. Evaluate unfamiliar technologies, apply AI-native and automation-first principles, create technical collateral, pilot solutions, document repeatable delivery methods, and support transition into standard service portfolios.

Manages and coaches an inside sales team while supporting individual ISR responsibilities. Develops regional sales strategies, onboarding, training, KPIs, workflows, forecasting, and reporting. Collaborates cross-functionally to improve sales processes, customer experience, margins, and revenue. Oversees quotes, orders, returns, credits, pricing adjustments, customer insights, and operational performance while ensuring service-level targets and sales goals are achieved.

Supports clients with strategic planning, technology roadmaps, and complex cross-functional initiatives. Leads project or program workstreams, manages timelines and resources, analyzes risks and improvement opportunities, communicates project status, develops solutions to technical challenges, builds client relationships, supports change adoption, and contributes to business development.

Integrates, tests, troubleshoots, and maintains cloud-based and on-premises software systems in classified satellite ground-system environments. Develops integration plans, test procedures, reports, and automated testing solutions; supports DevSecOps processes, system design, configuration management, readiness and design reviews, and security requirements. Requires expertise in Kubernetes, OpenShift, VMware, Linux, Windows, scripting, Java, modern GUI frameworks, satellite ground systems, and integration and test engineering.

Designs, deploys, configures, maintains, and troubleshoots enterprise network infrastructure for federal and commercial customers. Responsibilities include administering routers, switches, firewalls, load-balancing and security products; producing network and as-built documentation; supporting complex customer engagements; communicating project status; mentoring junior engineers; and integrating cloud-native, virtualization, DevOps, and cybersecurity technologies in classified environments.

Administer and maintain Windows and Linux servers, enterprise infrastructure, virtualization, storage, backups, identity services, and cloud environments. Troubleshoot escalated systems issues, implement security baselines and compliance controls, remediate vulnerabilities, support audits and incident response, and maintain documentation. Collaborate with engineering and cybersecurity teams, support infrastructure projects, engage government customers, and identify automation and optimization opportunities in a secure classified environment.

Designs, implements, and maintains enterprise cybersecurity solutions across on-premises, cloud, and hybrid environments. Responsibilities include security architecture, SIEM monitoring, threat hunting, incident response, vulnerability management, patch compliance, risk analysis, ATO planning, and security control integration. The role supports NIST, RMF, and ISO standards, collaborates with infrastructure and application teams, and operates onsite in a classified workspace requiring Top Secret clearance.

Provides advanced administration and support for Windows and Linux infrastructure across on-premises and cloud environments. Manages Active Directory, virtualization, storage, backups, patching, system performance, security controls, and compliance requirements. Delivers Tier II/III support, maintains documentation, supports infrastructure projects, and collaborates with engineering and cybersecurity teams. Interfaces with government clients in regulated, classified environments and evaluates automation and technology improvements.

Supports professional services delivery through project setup, financial administration, invoicing readiness, vendor invoice reconciliation, revenue tracking, reporting, compliance, and project closure. Maintains project data integrity, coordinates approval workflows, assists Project Managers, supports audit readiness, and identifies process improvements. The role collaborates with Finance, Service Delivery, and client service teams in a high-volume technology environment.

Develop and execute talent acquisition strategies for Trace3’s go-to-market organization. Recruit full-cycle for sales and revenue roles, build passive candidate pipelines, advise leaders using market intelligence, and support workforce planning. Manage candidate experience, recruiting metrics, employer branding, diversity recruiting, and hiring process improvements while partnering with Sales, Customer Success, Revenue Operations, Finance, HR, and executive leadership.

Leads pre-sales identity architecture and consulting engagements for enterprise customers. Designs IAM strategies, maturity assessments, transformation roadmaps, and secure solutions spanning authentication, authorization, IGA, PAM, NHI, and related technologies. Conducts discovery sessions, workshops, assessments, technical presentations, vendor evaluations, and proposal development while partnering with sales and delivery teams. Provides executive and technical guidance, supports identity modernization and migrations, develops reusable offerings, and mentors team members.

Provides Tier 2 technical support for hardware, software, networking, Windows, macOS, Microsoft 365, VPN, and business applications. Manages laptop replacement, hardware inventory, imaging, deployment, and decommissioning using MDM tools. Supports SharePoint Online permissions, sites, libraries, lists, governance, and user training. Documents resolutions, maintains ITSM records, meets SLAs, supports onsite and remote users, and collaborates with IT Operations, Security, and Engineering teams.

Leads network architecture, Azure cloud infrastructure, Microsoft 365 administration, and operational support. Manages network and cloud engineering teams while remaining hands-on with architecture, escalated troubleshooting, hybrid connectivity, automation, security, cost management, monitoring, disaster recovery, and infrastructure roadmaps. Oversees hiring, mentoring, performance management, documentation, change management, incident response, and collaboration with Security, Engineering, Help Desk, and business stakeholders.

Leads customer-facing discovery, architecture, design, and modernization of secure on-premises and hybrid datacenter environments. Designs solutions spanning compute, networking, storage, virtualization, containers, automation, cybersecurity, Zero Trust, AI infrastructure, and Microsoft government cloud. Conducts workshops, capacity planning, technology evaluations, resiliency planning, migrations, architecture reviews, executive briefings, and proposal support while producing designs, diagrams, bills of materials, roadmaps, and controls mappings.

Sources and engages active and passive candidates for GTM technical sales roles, builds and monitors talent pipelines, conducts phone screens, and partners with hiring managers on search strategies. May manage full-cycle recruiting for assigned requisitions. Uses Boolean searches, networking, cold calling, job boards, social media, and other sourcing resources to support high-volume and complex hiring needs while maintaining strong candidate experience.

Sources and engages technical candidates for current and future hiring needs, building talent pipelines across AI, cloud, cybersecurity, and data intelligence. Conducts research, Boolean searches, networking, cold outreach, phone screens, and candidate assessments. Partners with hiring managers on sourcing strategies, monitors pipeline health, and may manage full-cycle recruiting. Supports talent acquisition projects while maintaining candidate experience, confidentiality, organization, and responsiveness in a fast-paced environment.