Who is Trace3?
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
Ready to discover the possibilities that live in technology?
Come Join Us!
Street-Smart - Thriving in Dynamic Times
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
Juice - The “Stuff” it takes to be a Needle Mover
We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.
Teamwork - Humble, Hungry and Smart
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.
JOB SUMMARY
We are seeking a highly skilled Senior ServiceNow Engineer with 5+ years of experience configuring and managing domain-separated ServiceNow environments and extensive experience with System and customer integrations. The ideal candidate will play a key role in designing, implementing, and optimizing ServiceNow solutions that support multi-tenant environments while ensuring seamless integration with external systems.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
• Configure, and maintain domain-separated ServiceNow instances, ensuring data isolation, security, and compliance.
• Develop and customize ServiceNow applications, workflows, business rules, UI policies, scripts, and ACLs.
• Design and implement custom integrations using REST APIs, SOAP, MID Servers, and IntegrationHub to connect ServiceNow with third-party applications and enterprise systems.
• Leverage ServiceNow Flow Designer, Workflow Editor, and Scripting to automate ITSM, ITOM, and other business processes.
• Implement and enforce role-based access controls (RBAC), data security, and best practices for domain-separated instances.
• Monitor and optimize system performance, ensuring scalability and efficiency within a multi-tenant architecture.
• Work closely with business stakeholders, IT teams, and customers to gather requirements, develop solutions, and ensure successful implementations.
• Maintain technical documentation and provide training/support to administrators and end-users.
REQUIRED SKILLS AND EXPERIENCE
• Bachelor’s degree from an accredited university or equivalent experience.
• ServiceNow Certified System Administrator (CSA) required
• 5 years’ experience with setting up and configuring ServiceNow domain separation.
• 5 years’ experience in multi-instance ServiceNow environments supporting multiple customers.
• 5 years’ experience with ServiceNow platform administration, development, and customer integrations.
• Experience integrating ServiceNow with third-party systems (e.g., Active Directory, AWS, Azure, Workday, Jira, SAP, etc.).
• 5 years’ experience with ServiceNow modules, including ITSM, ITOM, CSM, and others.
• 5 years’ experience with ServiceNow security models, ACLs, and domain-specific configurations.
• Proficiency in JavaScript, Glide API, REST/SOAP web services, and MID Server configurations.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines.
• Excellent written and verbal communication skills.
PREFERRED QUALIFICATIONS
• Hands on experience with ServiceNow upgrades, cloning, and patching processes
• Knowledge of ITIL, DevOps, and Agile methodologies.
• Experience with ServiceNow Performance Analytics and Reporting.
• Certified Application Developer (CAD) and Certified Implementation Specialist (CIS)preferred.
Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Estimated Pay Range
$116,300—$155,600 USD
The Perks:
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Stocked kitchen with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off
***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.
Top Skills
What We Do
Trace3, a pioneer in business transformation solutions, empowers organizations to lead their market space by keeping pace with the rapid changes in IT innovations ensuring relevance to specific business initiatives required to maximize revenue generation by leveraging the latest Silicon Valley, cloud, big data and datacenter technologies maximizing organizational health. We have a unique ability to deliver optimal solutions combined with our talented team and over 10 years of documented best practices that unify people, process and technology. Over 2,000 globally recognized companies trust in Trace3 to stay relevant and innovative in today’s highly competitive market.
