Toast Customer Success Team in Omaha

Generate restaurant prospects, manage the full sales cycle, conduct product demonstrations, develop customized solutions, negotiate with decision-makers, and close new business. The role requires maintaining sales activity in Salesforce, understanding competitors, meeting goals, and partnering with internal teams to ensure successful delivery. This is a remote inside-sales position focused on acquiring SMB restaurant customers.

Serve as the technical lead for complex mid-market retail sales opportunities. Conduct discovery, deliver tailored demonstrations, design integrations and data flows, lead pilots and proofs of concept, complete technical RFPs and security reviews, and ensure effective implementation handoffs. Partner with Sales, Product, Partnerships, and Implementation while communicating customer needs, product gaps, and roadmap priorities. The role requires POS and retail operations knowledge, API fluency, strong communication, and willingness to travel up to 25%.

Leads Toast’s enterprise Enablement strategy across learning design, knowledge management, customer training, certification, and internal enablement. Drives AI-era transformation, customer product activation, self-service, employee proficiency, and role mastery. Partners with Product and Customer Care on AI-ready knowledge and self-service strategy, establishes metrics and governance, leads product-launch education, and reports enablement impact to senior leadership.