Toast
All Teams
Toast Customer Success Team in Omaha
The Customer Success Team is dedicated to ensuring our customers receive maximum value from Toast so they can do what they love and thrive. Our teams are responsible for helping customers get up and running easily, delivering ongoing value and satisfaction, and providing timely issue resolution along each stage of a customer's journey. To achieve this, Customer Success is comprised of various core teams who work together each day to deliver a world class experience to our customers.
Close
What People Are Saying About Toast
-
Learning & Development: Cohort-based, multi-week onboarding in Omaha—with hardware labs, shadowing, and mentored “nesting”—builds product depth and troubleshooting confidence. In-office coaching and side-by-sides are used to accelerate skills during ramp and beyond.
-
Team Support: Colleagues are often seen as collaborative, using the Aksarben hub for quick floor support, shadowing, and cross-team problem solving. In-person rhythms make it easier to tap specialists in Devices, Kitchen, Payroll, and Restaurant Success.
-
Mission & Purpose: Work is closely tied to helping local restaurants thrive, and the Aksarben location keeps teams near the operators they support. Community activities and customer proximity provide visible line-of-sight to impact.
Recently posted jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Write and produce cross-format content (reports, newsletters, video, audio) for Toasts Brand Content & Authority team; own Data by Toast email and LinkedIn newsletters; craft paid editorial; run distribution plans for flagship releases; collaborate with PR and Organic Growth; use AI/LLM tools to accelerate drafting, repurposing, and analysis.
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Provide Spanish-language support to SMB Account Executives throughout the sales process: join discovery calls and demos, review quotes and contracts in Spanish, assist with communications and deal progression, and help ensure smooth onboarding. Collaborate with sales leadership and cross-functional teams to convert referred demand into customers.
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead creation and operationalization of CX standards, governance, and operating systems to ensure consistent, measurable customer-centric decision-making. Partner cross-functionally to embed customer outcomes into planning, OKRs, and execution, design immersion programs, track adoption and effectiveness, and drive executive visibility and accountability.
