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The Customer Success Manager at Smartling will ensure customer adoption and retention through onboarding, communication, and education. Responsibilities include managing customer relationships, resolving issues, driving account growth, overseeing implementation of best practices, and demonstrating value through business reviews and workshops.
The Product Marketing Manager at Smartling will focus on executing go-to-market strategies, creating marketing content, and supporting business growth through collaboration with sales, marketing, and customer success. The role emphasizes market research, content creation, and effective communication with key personas.
As a Customer Success Manager at Smartling, you will ensure customer health and retention by driving product adoption, managing onboarding processes, and forming strong relationships with major stakeholders. You will develop and implement account strategies to enhance product usage and lead discussions on demonstrating the value of Smartling's solutions.
