Search the 13 jobs at Rover.com

As a Customer Experience Operations Lead, you will enhance team performance within customer support operations by managing real-time queues, mentoring agents, analyzing data for operational improvements, and handling escalated customer issues.

The Brand Social Media Manager at Rover will develop and implement social media and content marketing strategies to enhance the brand's presence. Responsibilities include managing social media channels, leading a team, collaborating with cross-functional teams, and driving business objectives through community engagement and content creation.

The Senior NetSuite Application Analyst will manage and support NetSuite ERP, ensuring system administration and maintenance, support users, and build business intelligence reports. This role involves optimizing tools and implementing new features while collaborating with internal teams.

As a Product Manager at Rover, you will improve the user experience for pet owners and sitters, focusing on customer conversion, messaging, booking management, and insights for sitters' business growth. You will collaborate closely with design and engineering teams, drive business impact through user experience enhancements, and analyze data to inform decisions.

As an Engineering Manager, you will lead a team to improve the booking experience for pet care services on the Rover platform. Your role involves collaborating with product managers, mentoring engineers, managing hiring processes, and ensuring timely high-quality project delivery while maintaining the team's engineering excellence.

The Lifecycle Specialist will execute Care Provider Lifecycle Journey campaigns, collaborate on the Communication Product GTM strategy, analyze customer data, and prioritize projects related to Care Provider communications. The role requires strong project management skills and attention to detail to contribute to the overall customer engagement strategy.

As an Analytics Manager in Marketing, you will lead a team of analysts, manage international marketing analytics, guide global lifecycle strategies, and collaborate with business development teams to enhance customer acquisition through effective data-driven strategies.

The Manager I, Lifecycle Strategy at Rover will lead the Care Provider Comms strategy, managing campaigns across acquisition, engagement, and retention stages. Responsibilities include overseeing project scope, guiding team delivery, optimizing lifecycle communication strategies, and collaborating with various stakeholders to enhance customer experience.

The Senior Compensation Analyst will develop and communicate compensation programs, provide pay advice, perform labor market analysis, evaluate compensation positions, and improve existing programs. They will work closely with the Senior Director of Total Rewards and international HR leaders, supporting various compensation and benefits initiatives.

As a Senior Software Engineer on the Provider Tools Team, you will enhance pet sitters' experience by developing user-friendly tools for managing their businesses. Responsibilities include delivering innovative solutions and collaborating with team members to drive project success while mentoring junior engineers.

The Global Growth Marketer will manage multi-million dollar paid search campaigns and optimize performance across various marketing channels. Responsibilities include budget management, SEM growth for both supply and demand sides, data analysis, reporting, and collaboration with team members to enhance performance.

Seeking a Senior Software Engineer to join our team at Rover. Must have 5+ years of experience as a professional software developer with expertise in frontend development, ReactJs, React Native, Python, and relational databases. Passion for customer-facing products and a commitment to software engineering best practices.

The Data Analyst III will support Customer Retention Marketing and Blog programs by building lifecycle data infrastructure, optimizing brand content, and driving cross-sell analytical functions. They will focus on creating datasets for customer interactions and measuring key performance indicators for business health.