The Role
The Program Manager for Workforce Management is responsible for forecasting, capacity planning, and scheduling to support operations, enhancing customer experience and ensuring workload sustainability. This role involves collaboration with leaders and the development of best practices in WFM.
Summary Generated by Built In
Who we are:
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We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Program Manager - Workforce Management (WFM)
The WFM practice supports the company’s global operations efforts, while also working with partner teams throughout the organization. We need a business savvy WFM professional, with deep knowledge of end to end WFM across forecasting models, capacity planning, scheduling and real time management, to collaborate with our operations leaders to identify highest-impact opportunities for the business and help drive them forward.
We're looking for someone with a strong knack for creating accurate forecasts and schedules to effectively scale operations. This role is pivotal in ensuring exceptional customer experience for Rover's clients, while also maintaining sustainable workloads for our dedicated agents. Over time, you will evolve into a trusted business partner who can surface the right information to assist in decision making at the right time and drive a seamless operation which is effective (quality) and efficient (cost). The ideal candidate must possess a strong WFM background working with all key areas of the WFM process making data driven decisions while always factoring in the overall goals of the organization.
What you'll be doing
- Develop & maintain long-term forecasting models, capacity planning and short term forecasting with high level of accuracy
- Create staffing forecast and schedules on a monthly basis in order to deliver optimized monthly schedules to operations
- Develop narratives and regularly advise leaders of changes in the business and performance
- Constantly evaluate and challenge current WFM strategies to also contribute to global best practice for WFM
Your Qualifications & Experience:
- 5+ years of robust, relevant WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management and performance analysis in EMEA markets
- You are a builder at heart, creating new capabilities within WFM practise
- You are a storyteller through data, simplifying complex topics in a succinct way for the leadership
- You are biased toward action, a great collaborator, and a master disambiguator
- You never stop pushing towards excellence and challenge the status quo
Benefits of Working at Rover:
- Long-term incentive plan with a company performance-based cash payout
- Pension plan
- Private medical insurance
- 25 days PTO
- Meal allowance and flexible compensation plan (transport and nursery)
- Gym membership
- €450 to cover the costs associated with the adoption of a pet
- Annual €150 wellness reimbursement
- Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time
- Grab snacks, fresh fruit, in our kitchen to keep yourself going
- Regular team activities, events, game nights, and more
- Dog-friendly office
Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.
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The Company
What We Do
At Rover, everyone has ownership of their work and the opportunity to make a true impact. We believe that being diverse and inclusive is key to our success and encourage every employee to share their unique perspective while being their true self.
We believe everyone deserves the unconditional love of a pet, and Rover exists to make it easier to experience that love. We’re supporting dog owners and empowering dog sitters to run thriving pet-care businesses in your neighborhoods. The Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.
