Jobs at The Ritz-Carlton Yacht Collection

Lead Voice of Guest strategy and experience intelligence for the Ritz-Carlton Yacht Collection. Direct guest research, journey management, experience design, experimentation, and governance. Translate insights into service models and product concepts, align cross-functional teams, and advise executive leadership to improve guest experience and drive innovation.

Lead the US Reservations team to meet sales and service goals by managing daily operations, coaching staff, monitoring KPIs and revenue, handling escalations, processing refunds/redemptions, collaborating cross-functionally, and using InContact and reservation systems for reporting and productivity tracking.

Lead enterprise workforce planning for a high-volume contact center: develop forecasting and capacity models, own headcount and scheduling, optimize WFM systems and real-time operations, and manage a team of WFM managers and analysts to meet service level and labor cost targets.

The Air Services Specialist curates travel experiences using Amadeus GDS, assists with ticketing and inquiries, and ensures accurate reservations and customer service for guests.

Lead business analysis for Salesforce/CRM across Sales, Marketing, and Service: gather requirements, design scalable Salesforce solutions, manage product backlog, optimize processes with automation, ensure data governance and analytics, run UAT and training to drive adoption.

Lead execution of digital transformation for customer-facing web, mobile, CRM, and reservation platforms. Build platform-oriented engineering teams, ensure integration, reliability, scalability, security, and operational readiness across shoreside and shipboard environments. Drive vendor governance, platform roadmaps, DevOps/CI/CD, API-first and event-driven architectures, KPIs/SLAs, and collaboration with Product, Data, and Enterprise Platforms to improve customer experience and delivery velocity.

Oversee production, publishing, and quality control of all guest-facing printed and digital media aboard the yacht. Create and manage editorial content, video and photo assets, maintain archives and backups, manage CMS workflows, ensure brand consistency, perform equipment maintenance, and mentor shipboard media staff to elevate the guest experience.

The Director of Strategy and Business Performance will lead strategy development, enhance business performance, manage cross-functional collaborations, and drive outcomes in a high-performance culture.

The Reservations Team Manager will oversee the US Reservations Team, focusing on sales revenue and customer service delivery, coaching staff, and managing inquiries and bookings.

The Senior Business Analyst will enhance digital guest experiences by collaborating across teams, translating needs into actionable requirements, and supporting system integrations in a luxury hospitality context.

Design, develop, and deliver onboarding and ongoing training for Global Reservations. Create interactive sales programs, micro-learning modules, coach playbooks, interactive PDFs, collect feedback, analyze outcomes, update materials, and collaborate across departments to ensure alignment with Ritz-Carlton Gold Standards.

The APAC Reservations Manager will build and lead a high-performing reservations team, ensuring exceptional service and revenue generation, while collaborating with sales teams and optimizing processes.

Manage full-cycle talent acquisition including sourcing, screening, interviewing, and onboarding. Conduct intake meetings with business leaders, assess candidates for fit, partner with hiring managers, implement creative sourcing strategies, maintain positive candidate experience, and track recruitment metrics to improve hiring effectiveness.