Jobs at The Ritz-Carlton Yacht Collection

Leads the global trade reservations team, overseeing daily operations, sales revenue, bookings, customer inquiries, amendments, cancellations, and escalations. Coaches and evaluates reservation staff, tracks KPIs and performance goals, supports scheduling and HR processes, processes refunds, and identifies opportunities to increase ancillary sales. Provides reports to leadership, handles peak-period calls, and ensures exceptional service while promoting luxury yacht vacations to travel professionals.

Administer Salesforce Marketing Cloud, including users, permissions, data extensions, Contact Builder, automations, journeys, integrations, and security. Write SQL for segmentation, troubleshoot deliverability and synchronization issues, support campaign configuration, enforce privacy and governance standards, and assess Salesforce releases. Requires strong Marketing Cloud administration experience, Salesforce certification, SQL, AMPscript, HTML/CSS, and Marketing Cloud Connect expertise.

Supports procurement and supply chain activities for luxury yacht operations, including sourcing, RFQs, supplier management, purchase orders, price analysis, delivery monitoring, logistics coordination, and procurement reporting. Collaborates with Finance, Operations, onboard teams, and international suppliers while maintaining procurement data and supporting process improvement, cost control, and end-to-end Procure-to-Pay activities.

Designs, develops, and deploys enterprise generative AI applications using AWS Bedrock, Python, RAG, LLMs, and agentic AI. Builds scalable APIs, microservices, vector stores, embedding pipelines, and cloud-native infrastructure. Leads technical design, implements responsible AI controls, monitoring, testing, and CI/CD, while integrating enterprise data and systems. Provides technical leadership and mentors engineering teams delivering secure, production-ready AI solutions.

Defines architecture and engineering standards for guest-facing digital platforms, contributes hands-on across front-end and back-end systems, leads technical discovery, reviews code, manages technical debt, evaluates third-party integrations, and serves as a technical escalation point. The role requires strong React, Next.js, backend, cloud, API, CI/CD, infrastructure, and DevOps expertise, along with architectural leadership and team knowledge sharing.

Defines and governs enterprise AI strategy, architecture, platforms, and solutions. Designs scalable Generative AI, LLM, agentic AI, machine learning, automation, cloud, data, and integration architectures. Establishes AI governance, security, compliance, model lifecycle, and responsible AI standards. Provides architectural leadership, evaluates emerging technologies, mentors technical teams, advises executives, and drives enterprise AI adoption and transformation across Azure, AWS, and other cloud environments.

Manages the full-cycle talent acquisition process, including sourcing, screening, interviewing, candidate assessment, and onboarding. Partners with business leaders and hiring managers to understand staffing needs, develop recruitment strategies, maintain candidate pipelines, and deliver a strong candidate experience. Uses Workday, LinkedIn, job boards, and social media to source talent, while tracking recruitment metrics and reporting hiring progress and trends to HR leadership.

Promotes and sells luxury yacht vacations to travel agencies and trade partners through inbound calls, leads, and follow-up. Manages agency relationships and prospect databases, explains itineraries, pricing, promotions, and ancillary products, and supports reservations including air, hotels, transfers, excursions, and travel protection. Delivers exceptional customer service, identifies travel needs, closes sales, achieves retention and revenue goals, and maintains product and process expertise.

Develop and maintain SQL-based business intelligence solutions, dashboards, KPI scorecards, data models, and reports. Partner with stakeholders to translate requirements into reliable analytics products, ensure data quality and performance, and support governance and UAT. Integrate AI and machine learning capabilities, including predictive analytics, forecasting, anomaly detection, LLMs, and generative AI, into reporting workflows. Maintain legacy SQL and ETL processes while collaborating with analysts, product owners, and data engineers.

Supports the development, partnership coordination, implementation, and continuous improvement of luxury hospitality and lifestyle experiences across culinary, wellness, retail, and guest services. Conducts trend and competitive research, prepares concept materials, tracks milestones, coordinates deliverables, supports pilot programs and launch readiness, and uses guest feedback to refine experiences.

Provides administrative and operational support for travel-agency sales partners, including agency registration, database maintenance, invoice and commission processing, booking modifications, reservation support, partner education, and coordination across internal departments. Maintains agency relationships, handles escalated calls, supports sales teams, tracks interactions, and meets sales and activity targets while delivering luxury customer service.

Develop and lead entertainment, enrichment, event, and activation concepts for luxury yacht voyages. Shape programming strategy around destinations, guest expectations, brand positioning, and voyage narratives. Create signature experiences, themed events, cultural programming, and partnership activations while monitoring trends and advocating for innovation. Collaborate with experience design, voyage experience, and operations teams to ensure concepts are guest-centered, differentiated, and operationally viable.

Leads global shipboard talent acquisition, selection, onboarding, credentialing, mobilization, and travel operations. Ensures compliance with maritime regulations, seafarer documentation, training, medical fitness, visas, and recruitment-placement licensing. Manages a ten-person team, operating budgets, vendors, HR and travel systems, and performance metrics including cost per hire, retention, and compliance. Serves as a 24/7 escalation point for employee-movement disruptions and partners with hospitality and maritime talent pipelines worldwide.

Support FP&A through budgeting, forecasting, financial modeling, variance analysis, dashboards, KPI reporting, and executive presentations. Analyze financial and operational data to identify trends, risks, and opportunities. Build data models and reporting solutions, ensure data quality, maintain KPI standards, calculate incentive models, automate reporting, and contribute to AI and data initiatives. Collaborate across Finance, Commercial, Accounting, Operations, and IT on strategic projects and business insights.

Supports the development and execution of entertainment, enrichment, activation, and event programming for an ultra-luxury yacht hospitality brand. Responsibilities include researching trends and talent, coordinating performers and partners, preparing concepts and presentations, supporting launches, tracking milestones, reviewing guest feedback, and recommending programming improvements. The role combines creative ideation, event coordination, operational planning, and continuous experience enhancement.

Lead product vision and experience strategy for the Ritz‑Carlton Yacht Collection. Define guest experience intent, orchestrate pacing and signature moments, translate cultural and consumer insights into product direction, provide cross‑functional strategic guidance, and ensure cohesive, differentiated luxury experiences that drive guest engagement and brand loyalty.

Serve as an HR Business Partner supporting the full employee lifecycle: onboarding, Workday administration, employee relations, compliance, background checks, talent management, offboarding, and HR reporting. Provide manager guidance, support HR initiatives and process improvements, and handle sensitive matters with discretion.

Manage end-to-end group sales for MICE and affinity groups across trade and direct channels. Qualify leads, maintain pipeline and CRM reporting, create proposals and contracts, negotiate terms, upsell ancillary revenue, and collaborate with internal teams to drive conversions, client retention, and revenue growth.

Lead design of cohesive, differentiated guest experiences across the voyage lifecycle. Translate product vision into service concepts, interaction frameworks, prototypes and pilot programs. Influence physical design, collaborate with multidisciplinary teams, and use guest insights to reduce friction and drive innovation. Establish experience standards and ensure service, programming, and spaces work together to deliver luxury hospitality outcomes.

Lead guest research and journey governance to embed guest understanding across the organization. Design and run qualitative and quantitative studies, maintain living journey maps, audit delivered experiences, generate actionable insights, and build organizational capability to prioritize and improve voyage guest experiences.