Jobs at The Ritz-Carlton Yacht Collection

The Air Services Specialist curates travel experiences using Amadeus GDS, assists with ticketing and inquiries, and ensures accurate reservations and customer service for guests.

Lead execution of digital transformation for customer-facing web, mobile, CRM, and reservation platforms. Build platform-oriented engineering teams, ensure integration, reliability, scalability, security, and operational readiness across shoreside and shipboard environments. Drive vendor governance, platform roadmaps, DevOps/CI/CD, API-first and event-driven architectures, KPIs/SLAs, and collaboration with Product, Data, and Enterprise Platforms to improve customer experience and delivery velocity.

Lead product vision and experience strategy for the Ritz‑Carlton Yacht Collection. Define guest experience intent, orchestrate pacing and signature moments, translate cultural and consumer insights into product direction, provide cross‑functional strategic guidance, and ensure cohesive, differentiated luxury experiences that drive guest engagement and brand loyalty.

Manage end-to-end group sales for MICE and affinity groups across trade and direct channels. Qualify leads, maintain pipeline and CRM reporting, create proposals and contracts, negotiate terms, upsell ancillary revenue, and collaborate with internal teams to drive conversions, client retention, and revenue growth.

The Senior Business Analyst will enhance digital guest experiences by collaborating across teams, translating needs into actionable requirements, and supporting system integrations in a luxury hospitality context.

Serve as an HR Business Partner supporting the full employee lifecycle: onboarding, Workday administration, employee relations, compliance, background checks, talent management, offboarding, and HR reporting. Provide manager guidance, support HR initiatives and process improvements, and handle sensitive matters with discretion.

The APAC Reservations Manager will build and lead a high-performing reservations team, ensuring exceptional service and revenue generation, while collaborating with sales teams and optimizing processes.

Manage full-cycle talent acquisition including sourcing, screening, interviewing, and onboarding. Conduct intake meetings with business leaders, assess candidates for fit, partner with hiring managers, implement creative sourcing strategies, maintain positive candidate experience, and track recruitment metrics to improve hiring effectiveness.

Lead the US Reservations team to meet sales and service goals by managing daily operations, coaching staff, monitoring KPIs and revenue, handling escalations, processing refunds/redemptions, collaborating cross-functionally, and using InContact and reservation systems for reporting and productivity tracking.

Lead enterprise workforce planning for a high-volume contact center: develop forecasting and capacity models, own headcount and scheduling, optimize WFM systems and real-time operations, and manage a team of WFM managers and analysts to meet service level and labor cost targets.