Jobs at The Ritz-Carlton Yacht Collection

Lead execution of digital transformation for customer-facing web, mobile, CRM, and reservation platforms. Build platform-oriented engineering teams, ensure integration, reliability, scalability, security, and operational readiness across shoreside and shipboard environments. Drive vendor governance, platform roadmaps, DevOps/CI/CD, API-first and event-driven architectures, KPIs/SLAs, and collaboration with Product, Data, and Enterprise Platforms to improve customer experience and delivery velocity.

Supports the development and execution of entertainment, enrichment, activation, and event programming for an ultra-luxury yacht hospitality brand. Responsibilities include researching trends and talent, coordinating performers and partners, preparing concepts and presentations, supporting launches, tracking milestones, reviewing guest feedback, and recommending programming improvements. The role combines creative ideation, event coordination, operational planning, and continuous experience enhancement.

Partners with leaders to assess learning needs, identify performance gaps, and create strategic development roadmaps. Designs and delivers executive and frontline training, workshops, eLearning, instructor-led, and blended programs. Uses quality assurance trends, operational metrics, guest feedback, and business data to recommend performance solutions. Leads instructional design, facilitation, cross-functional initiatives, trainer mentoring, and enterprise learning programs.

Lead product vision and experience strategy for the Ritz‑Carlton Yacht Collection. Define guest experience intent, orchestrate pacing and signature moments, translate cultural and consumer insights into product direction, provide cross‑functional strategic guidance, and ensure cohesive, differentiated luxury experiences that drive guest engagement and brand loyalty.

Serve as an HR Business Partner supporting the full employee lifecycle: onboarding, Workday administration, employee relations, compliance, background checks, talent management, offboarding, and HR reporting. Provide manager guidance, support HR initiatives and process improvements, and handle sensitive matters with discretion.

Manage end-to-end group sales for MICE and affinity groups across trade and direct channels. Qualify leads, maintain pipeline and CRM reporting, create proposals and contracts, negotiate terms, upsell ancillary revenue, and collaborate with internal teams to drive conversions, client retention, and revenue growth.

The Senior Business Analyst will enhance digital guest experiences by collaborating across teams, translating needs into actionable requirements, and supporting system integrations in a luxury hospitality context.

Lead design of cohesive, differentiated guest experiences across the voyage lifecycle. Translate product vision into service concepts, interaction frameworks, prototypes and pilot programs. Influence physical design, collaborate with multidisciplinary teams, and use guest insights to reduce friction and drive innovation. Establish experience standards and ensure service, programming, and spaces work together to deliver luxury hospitality outcomes.

Lead guest research and journey governance to embed guest understanding across the organization. Design and run qualitative and quantitative studies, maintain living journey maps, audit delivered experiences, generate actionable insights, and build organizational capability to prioritize and improve voyage guest experiences.

Lead and mentor the design team to execute the Creative Director's vision across print and digital. Oversee workflows, review and approve creative deliverables, assist on shoots, and collaborate with stakeholders to produce narrative-driven branding, campaigns, and social/digital assets while fostering innovation.

Create and refine brand-aligned marketing copy across channels, collaborate with creative teams, manage multiple projects and feedback rounds, present and defend creative work, and act as a brand ambassador for the Ritz-Carlton Yacht Collection.

Design, build, and optimize enterprise ETL pipelines using SSIS and Matillion to load and transform data into Snowflake. Develop complex SQL, implement dimensional models, support batch and near-real-time processing, enforce data governance, monitoring, error handling, and collaborate with architects, BI developers, and analysts to ensure data quality and performant pipelines.

Lead enterprise business architecture for RCYC analytics: define capability maps, value streams, and integration points; align analytics platforms with corporate strategy; enable data product adoption; advise executives; collaborate with data engineers and business units to deliver a prioritized analytics roadmap and integrated 360° Command Center.

Lead design, administration, and optimization of Snowflake data platform. Architect data warehouses/lakes, build ELT/ETL pipelines, implement security and governance, tune queries, manage costs, mentor engineers, and translate business needs into scalable data solutions.

Owner of the Drupal CMS and content engineering for guest-facing digital platforms. Develop and maintain Drupal 9/10 sites, module and theme development, headless integrations (APIs/JSON:API/GraphQL), contribute to React/Next.js front-end and API work, manage upgrades/patches, optimize performance and workflows, and collaborate with marketing and content teams.

Lead end-to-end shoreside talent acquisition strategy for US and international operations. Build and mentor a recruitment team, develop sourcing pipelines, implement competency-based assessments, optimize Workday and recruitment analytics, partner with leaders on workforce planning and KPIs, champion employer brand, and ensure legal compliance across multi-jurisdictional hiring.

Lead the US Reservations team to meet sales and service goals by managing daily operations, coaching staff, monitoring KPIs and revenue, handling escalations, processing refunds/redemptions, collaborating cross-functionally, and using InContact and reservation systems for reporting and productivity tracking.

Oversee production, publishing, and quality control of all guest-facing printed and digital media aboard the yacht. Create and manage editorial content, video and photo assets, maintain archives and backups, manage CMS workflows, ensure brand consistency, perform equipment maintenance, and mentor shipboard media staff to elevate the guest experience.

The Air Services Specialist curates travel experiences using Amadeus GDS, assists with ticketing and inquiries, and ensures accurate reservations and customer service for guests.