Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
The Ritz-Carlton Yacht Collection seeks an experienced Sales professional based in Australia to manage our travel partner relationships in Australia and New Zealand.
Job Summary
Reporting directly to the Vice President, Asia Pacific, the Manager, Strategic Accounts – Australia & New Zealand will be responsible for achieving sales and performance goals by successfully developing and executing in-market commercial B2B strategy. Working closely with the Vice President, Asia Pacific in Australia, and Head Office teams, you will set-up, develop, and manage a travel agency portfolio supporting the company’s commercial objectives. This team member will exemplify the motto of The Ritz-Carlton; representative of a best in class, results-oriented, sales professionalism.
POSITION LOCATION: Sydney or Brisbane, Australia
Essential Functions
- Achieve all sales goals as the in-market brand ambassador for the assigned travel agency regional portfolio.
- Manage a travel agency portfolio ensuring a high level of consultative selling through effective communication, consistent engagement, and tactical negotiation of annual agreements providing recommendations based on overall cost of sale/total value of account analysis.
- Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets.
- Consistently foster and maintain collaborative and proactive communication with Marriott GSO and Marriott Luxury Group peers, which drives business and further establishes an ongoing commitment to corporate objectives.
- Represent The Ritz-Carlton Yacht Collection in various trade shows, conferences, seminars, annual events, ship inspections, and other sales-related functions as appropriate or as requested.
- Conduct in-person/virtual educational training to targeted travel advisors on product awareness and selling.
- Support agency partners in identifying group opportunities to develop and secure affinity and promotional group business.
- Collaborate with various departments within the company to achieve commercial objectives.
- Leverage marketing, analytics, sales strategies, and operations to drive actions that exceed profitable revenue and sales targets.
- Use critical thinking with a focus on ROI, to efficiently manage an assigned annual budget provided for the purpose of supporting cooperative marketing plans mutually agreed upon and developed in partnership with agencies in assigned region. Provide a monthly forecast of marketing budget spend and submit all invoices on a timely basis.
- Upon request, required to provide a detailed annual sales development plan that provides sales territory analysis including requested marketing funds, trade show/conference attendance, anticipated travel & entertainment expenses, sponsorship opportunities, memberships, etc.
- Participate in onboard events as required as well as plan and host familiarization voyages as required.
- Maintain database of travel advisors to communicate offers, news, and information in conjunction with marketing.
- Communicate and measure goals for the Strategic Account Portfolio; continuously driving growth strategies for accounts to meet and exceed targets.
- Competent in creating and submitting required monthly reports or ad-hoc reports promptly as requested.
- Provide win-win service resolution for agency issues.
Competency
Education:
- Bachelor’s degree in related field of study; or any equivalent combination of relevant background and/or sales experience.
Skills & Experience
- 3+ years of travel industry preferred or 4 years in a commercial, revenue-generating environment with a client-facing sales or marketing focus. Luxury hotel/cruise experience is beneficial
- Possess outstanding written & verbal communication skills including dynamic public-speaking skills (webinars/presentations)
- Results-oriented and strong decision-making skills with the ability to prioritize multiple tasks while meeting company objectives
- Proficient in MS Office applications, including competent skills in PowerPoint, Excel, Word
- Must commit to delivering high-level of customer service across all departments and organization
- Willingness to adhere to company policy & procedures as outlined in the Employee Handbook
- Ability to travel nationally and internationally, hold a valid passport, driver's license, and maintain a clean driving record. Ability to work evenings and/or weekends.
Work Environment
- Corporate and/or virtual office-based with significant travel
- Full-time (40-hour work week) subject to scheduled activity including possible evenings and weekend
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
What We Do
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.
