Jobs at Questrade Financial Group (QFG)

Leads integrated non-digital marketing campaigns across TV, out-of-home, radio, print, and experiential channels. Manages agencies, media partners, vendors, budgets, creative direction, campaign governance, performance measurement, and ROI optimization. Partners with Brand, Growth Marketing, Product, Legal, and Compliance teams to deliver compliant, on-brand campaigns that support awareness, client acquisition, and go-to-market objectives.

Owns Questrade’s employer brand visual strategy, design system, governance, accessibility, and quality assurance across digital, physical, and experiential talent touchpoints. The role develops scalable Figma and Adobe assets, leads motion and interactive design, directs external creative partners, integrates generative AI workflows, and advises senior stakeholders. It requires strong expertise in brand identity, responsive design, accessibility, print and environmental graphics, design systems, and recruitment-focused analytics.

Own complex, high-value client interactions across phone, email, and chat, resolving trade-related and account issues on first contact. Manage account openings, documentation, regulatory requirements, profile changes, fees, beneficiaries, settlements, and security access. Review forms for AML/KYC compliance, maintain audit trails, escalate issues, and coordinate with internal teams. Mentor colleagues, analyze client feedback, and recommend process and platform improvements.

Processes investment account onboarding, maintenance, and servicing requests in a regulated back-office environment. Reviews documentation, validates deposits and beneficiary changes, maintains accurate records, supports client inquiries, and follows AML, KYC, compliance, and internal-control procedures. The role also requires data entry into brokerage systems, audit-trail maintenance, cross-functional issue resolution, and adherence to service-level standards.

Manage compliance programs covering CASL, telecommunications rules, AML/FINTRAC, digital websites, privacy, licensing, and regulated entity records. Conduct audits, monitor communications and customer journeys, investigate complaints, maintain policies and regulatory filings, coordinate licence renewals, deliver training, and report risks to leadership. Partner with product, technology, operations, legal, and brokerage teams to automate compliance processes and ensure real estate and mortgage operations meet Canadian regulatory requirements.

Serve as the chief architect for the API Platform and Developer Experience organization. Define enterprise architecture for API gateways, developer portals, SDK pipelines, and MCP integrations. Lead distributed systems strategy, API security, identity, scalability, resilience, and technical migrations. Establish engineering standards, advise senior leadership, mentor engineers, influence cross-functional teams without formal authority, and represent the company through conferences and technical content.

Provides bilingual English and French customer support for collections accounts. Determines repayment options, documents calls, updates account information, resolves disputes and discrepancies, and delivers financial counseling while meeting recovery targets and KPIs. Requires strong communication, judgment, problem-solving, credit-card billing knowledge, collections or financial-services experience, and availability for rotational shifts in a hybrid or home-based setup.

Own end-to-end quality assurance for Questbank payment ecosystems, including EFT and Real-Time Rail workflows. Build and maintain Playwright and Appium automation, perform API, Kafka, SQL, backend, mobile, web, and core banking testing, and validate AML/KYC/FINTRAC compliance. Run CI/CD test suites, investigate failures with Datadog, manage defects in JIRA, and collaborate with product and engineering teams. Use AI coding assistants to improve test creation and data generation.

Develop new mortgage business opportunities, grow broker and partner relationships, execute sales strategies, manage pipelines, and achieve portfolio growth targets. The role tracks sales metrics, prepares reports, supports residential lending operations, participates in industry events, identifies product opportunities, and collaborates with marketing. It also requires adherence to AML, KYC, regulatory, and operational risk controls.

Designs, builds, tests, and deploys production software across the full lifecycle using front-end React technologies, back-end Node.js, or both. Translates product requirements into technical designs, writes secure and observable code, reviews code, mentors junior developers, maintains automated tests and CI/CD pipelines, resolves production issues, participates in on-call rotations, and reduces technical debt.

Designs, builds, tests, and deploys production software across front-end, back-end, or full-stack systems. Translates product requirements into technical designs, writes maintainable and secure code, reviews code, mentors junior developers, maintains automated tests and CI/CD pipelines, resolves production issues through on-call rotations, and improves system reliability and developer experience.

Leads the design, development, delivery, and operation of complex full-stack software features and services. Responsibilities include architectural decision-making, performance and scalability optimization, engineering standards, incident response, technical debt management, mentoring, cross-functional collaboration, AI tool adoption, and technical hiring. The role may focus on front-end, back-end, or full-stack development using React, React Native, Node.js, TypeScript, APIs, distributed systems, and cloud-native technologies.

Leads the strategic transformation of Questrade’s contact center support ecosystem across AI Service, workforce management, training and quality, data and reporting, and operational excellence. Establishes multi-year roadmaps, scales AI-enabled service capabilities, governs technology and automation initiatives, standardizes analytics and KPIs, drives lean process improvement, and develops senior leaders. Oversees budgets, resource allocation, business cases, regulatory compliance, and measurable improvements in client experience, efficiency, and cost to serve.

Leads DevOps and platform engineering for critical, regulated systems, including 24x7 production operations, incident response, on-call coverage, disaster recovery, and operational readiness. Serves as executive escalation point and incident commander, coordinates technical and external teams, communicates with executives, customers, and regulators, and drives SRE practices such as SLOs, SLIs, error budgets, alert optimization, post-incident reviews, and operational KPI management. Oversees AWS cloud workloads, Terraform automation, security hardening, and platform resilience.

Own and resolve complex client inquiries involving equities, options, FX, shorting, precious metals, negative balances, trade routing, order flow, corporate actions, dividends, journaling, and P&L discrepancies. Troubleshoot Questrade trading platforms, achieve first-contact resolution, identify recurring issues, recommend procedural improvements, report client feedback, and collaborate with trading, risk, back-office, and technology teams. Requires English and Mandarin fluency and at least one year of financial services contact-center experience.

Provides bilingual English-French support for complex trading inquiries involving equities, options, foreign exchange, shorting, precious metals, account financials, and platform mechanics. Owns issues through first-contact resolution, troubleshoots trade routing and order-flow problems, investigates P&L discrepancies and corporate actions, collaborates with internal teams, and recommends procedural and platform improvements based on client feedback.

Leads Questbank’s corporate FP&A, capital management, forecasting, strategic planning, and finance business partnering functions. Advises the CFO, Board, and executives on capital allocation, performance, liquidity, and enterprise growth. Oversees annual budgets, rolling forecasts, five-year plans, ICAAP, stress testing, and regulatory frameworks. Drives finance modernization through AI, ML, automation, scenario modeling, and executive reporting while developing high-performing finance teams.

Own reliability, resiliency, scalability, observability, incident response, and capacity planning for business-critical brokerage applications across hybrid cloud and on-premises environments. Make cross-stack code contributions, improve failure patterns, guide cloud architecture, lead post-incident remediation, and influence engineering teams without direct authority. Establish SLOs, SLIs, error budgets, automation, disaster recovery, and operational standards while mentoring teams and partnering with risk, compliance, and security.

Designs, builds, tests, and deploys production software across front-end and back-end systems. Responsibilities include translating product requirements into technical designs, writing secure and observable code, conducting code reviews, mentoring junior developers, maintaining automated tests and CI/CD pipelines, resolving production issues, participating in on-call rotations, and reducing technical debt. The role supports React Native, ReactJS, Node.js, cloud platforms, databases, and containerized workloads.

Leads the technical design, development, and operation of complex front-end, back-end, or full-stack software features. Responsibilities include architecture, scalability, code quality, testing, security, observability, incident response, mentoring, cross-functional collaboration, technical hiring, and AI tool adoption. The role requires expertise in JavaScript/TypeScript with React or Node.js, cloud-native development, APIs, distributed systems, and production software operations.