Jobs at Questrade Financial Group (QFG)

Leads acquisition and retention operations across the prospect-to-funded-client lifecycle. Owns conversion velocity, retention protocols, contact-center performance, Salesforce and dialer roadmaps, workforce capacity, growth metrics, and technology investment cases. Partners with Marketing, Product, Engineering, and AI teams to reduce onboarding friction, improve funding conversion, deploy predictive analytics, and scale high-performing inbound/outbound teams.

Leads software engineering for integration layers spanning legacy banking systems and microservices. Architects resilient orchestration, unified customer journeys, identity propagation, and cross-application sessions. Mentors engineers, partners with UX and Product, guides technical debt decisions, and leads root-cause analysis for multi-system outages. Requires strong expertise in distributed transactions, eventual consistency, OAuth2, OIDC, JWTs, SSO, GraphQL Federation, API gateways, and resilience engineering patterns.

Leads the design, deployment, and scaling of AI-assisted software development capabilities, including AI CI/CD, automation, agentic systems, and platform integrations. Provides technical direction and mentorship across engineering squads, establishes reusable engineering patterns, manages AI technology adoption, and ensures secure, compliant operation in a regulated financial environment. Partners with leadership on architecture and trade-offs while driving monitoring, observability, safety guardrails, and production scalability.

Leads and develops a cybersecurity engineering team responsible for security architecture, threat modeling, cloud and application security, legacy-system risk, security automation, and M&A diligence. Provides advisory support to engineering and product teams, establishes secure architecture standards, oversees remediation, manages budgets and vendors, and communicates risk posture to senior leadership across regulated financial-services organizations.

Designs and builds full-stack API platform capabilities, including developer portals, API sandboxes, SDKs, documentation tools, API gateways, MCP servers, and secure partner integrations. Responsibilities include API lifecycle management, versioning, authentication and authorization, rate limiting, access management, and high-performance routing. The role collaborates with product, developer experience, DevSecOps, security, and technical teams to deliver scalable, developer-friendly APIs and AI-ready integrations.

Leads Canadian and U.S. client tax reporting, regulatory filings, FATCA/CRS processing, tax remittances, reconciliations, audits, and deadline-driven tax season activities. Serves as a subject matter expert on taxation, reviews securities and income classifications, resolves complex client cases, coaches team members, liaises with tax regulators, and drives process improvements. Oversees documentation, reporting accuracy, operational controls, and KPI tracking while supporting a positive client experience.

Owns a mortgage loan origination domain end to end, including architecture, technical decisions, coding, code reviews, testing, technical debt, and production incidents. Builds .NET and C# REST APIs, contributes to Angular frontend development, and works with distributed microservices on GCP. Applies DDD, Event Sourcing, CQRS, asynchronous messaging, observability, and CI/CD practices while influencing cross-team architecture and supporting product decisions in a regulated financial services environment.

Manage strategic relationships with high-value national merchants, serving as the primary commercial contact and executive-level advisor. Drive account growth, financing volume, profitability, and retention while identifying risks and opportunities. Analyze merchant performance data using Excel and AI tools, create executive presentations, advocate for merchant needs internally, and coordinate with Marketing, Analytics, Risk, and Customer Support to ensure operational alignment.

Design, provision, configure, and operate Linux and Windows infrastructure across on-premise, GCP, and cloud environments. Establish best practices for systems, networking, identity, automation, high availability, disaster recovery, and security. Lead infrastructure projects, documentation, technical research, architecture guidance, and on-call support. Mentor teams, advise senior leadership, troubleshoot complex environments, and help develop enterprise procedures and policies.

Own the architecture, development, reliability, security, and production readiness of QuestBank’s domestic and international money movement platform. Lead AI agent squads, design distributed payment systems, integrate Canadian and global payment rails, implement ledgering and reconciliation, and ensure compliance, observability, disaster recovery, and controls. Partner with product, operations, risk, treasury, and fraud teams while reviewing human- and agent-generated code and resolving technical incidents.

Leads the vision, strategy, roadmap, and execution of Questrade’s unified customer experience platform and enterprise money movement capabilities. Manages Group Product Managers, P&L priorities, governance, customer insights, KPIs, regulatory alignment, vendor partnerships, and cross-functional delivery. Drives digital product innovation, agile discovery and delivery, customer-centricity, operational efficiency, and financial performance across banking and investment products.

Develop and execute sales and business development strategies for GTA West, growing broker and partner relationships, market share, and portfolio profitability. Generate leads, maintain the sales funnel, track pipeline and forecasting metrics, prepare reports, participate in industry events, support broker communications, monitor competition, and identify product opportunities. The role also requires AML compliance, risk control adherence, and collaboration with residential lending operations and marketing teams.

Creates and evolves The Margin’s visual identity across web, social, email, and video. Builds scalable Figma design systems, UI components, publication templates, and motion graphics packages. Produces short-form videos, animations, infographics, editorial layouts, newsletters, and digital campaign assets. Collaborates with video producers, copywriters, editorial, social, and analytics teams to deliver polished content, test creative variations, and improve engagement while balancing production deadlines with long-term brand development.

Designs, builds, tests, and deploys production software across front-end, back-end, or full-stack environments. Translates product requirements into technical designs, writes secure and observable code, reviews peer work, mentors junior developers, maintains automated tests and CI/CD pipelines, resolves production issues, participates in on-call rotations, and improves system reliability and technical debt.

Performs daily trade operations, including trade capture, confirmation, settlement, reconciliation, DTCC balancing, and failed-trade resolution. Monitors processes and third-party services against SLAs and regulatory requirements, prepares reports, maintains stakeholder relationships, and identifies process improvements. The role requires trade settlement experience, strong analytical and organizational skills, and collaboration with traders, counterparties, vendors, and internal teams.

Leads a hands-on, globally distributed Joint Security Operations Centre across security operations, incident response, threat hunting, detection engineering, vulnerability management, DevSecOps, and threat intelligence. Oversees 24x7 monitoring, major incident response, regulatory reporting readiness, SIEM and security tooling, application security, fraud investigations, metrics, exercises, and team leadership. Partners with technical, compliance, legal, privacy, fraud, and executive stakeholders in a regulated financial services environment.

Own product design end to end, from ambiguous problems through shipped experiences, across trading, banking, and emerging financial products. Drive design quality, challenge processes, improve design systems, identify and resolve usability issues, and contribute to a mature, collaborative design culture. The role requires strong autonomy, curiosity, experimentation, and a commitment to raising team standards.

Leads QFG’s annual budgeting process, consolidates business and legal entity inputs, tracks KPIs, and prepares monthly management reporting with headcount, P&L analysis, and variance commentary. The role also performs ad hoc financial modeling, identifies process automation opportunities, and coordinates with finance and business stakeholders. Candidates need 5+ years of FP&A experience, a related degree, and a CPA, CA, or CFA designation.

Monitors real-time trading activity, portfolio concentration, margin compliance, leverage, foreign exchange exposure, options risk, and proprietary positions. Issues margin calls, coordinates liquidations and cease trade restrictions, validates options processing, communicates risk alerts, supports extended trading hours, and performs ad hoc risk reporting and process optimization.

Ensures accurate U.S. and Canadian tax reporting, withholding, remittances, reconciliations, and investment slip validation. Researches Qualified Intermediary regulations and IRS guidance, analyzes client tax residency, classifies securities, income, and corporate actions, processes transactions, conducts gap analyses, and supports year-end reporting. The role also coordinates regulatory payments, responds to tax inquiries, and drives operational improvements within a financial services environment.