Administrator, Account Services Operations

Questrade Financial Group (QFG), through its companies - Questrade,  Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs 

• Paid vacation and personal days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance 

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next  Administrator, Account Servicing Operations Could It Be You?

The Administrator, Account Servicing Operations will be expected to ensure the timely and accurate processing of a wide variety of investment account onboarding and servicing requests and maintain their investment accounts, including account set-up and documentation review and validation

Need more details? Keep reading…

In this role, responsibilities include but are not limited to: 

The Administrator is a critical member of our Back-Office Operations team. This role is responsible for ensuring that client investment accounts flow correctly through the different stages of the account opening life cycle, ensuring proper review and processing of a wide range of documentation and deposit information. This role is also responsible for executing a range of client requests related to account administration, maintenance, and servicing. The administrator will ensure the timely, accurate, and compliant processing of documents and information, directly impacting the integrity of client records and the firm's overall service delivery

• Ensure the accurate and compliant completion of high-risk operational functions following strict internal controls. These include:

  • Reviewing, validating and gathering all documentation for complex account onboardings, before submitting to Compliance for final review and approval.

  • Processing a high volume of diverse client-initiated requests.

  • Processing a high volume of Customer Support team requests. 

  • Pre-authorized deposit (PAD) agreement validations.

  • Dividend reinvestment plan (DRIP) setups and updates.

  • Distribution of incoming faxes to the appropriate departments.

  • Validation and approval beneficiary designation requests.

  • Additions and modifications to Authorized Trader designations. 

• Review incoming client paperwork and forms for completeness, accuracy, and adherence to regulatory requirements (e.g., signatures, required documentation).

• Investigate client queries and respond accordingly while maintaining exceptional levels of client service. 

• Complete daily processing within departmental standards, and according to service level agreements, regulatory requirements and Questrade policies. 

• Collaborate with other Questrade departments as required, namely Front Office teams, to resolve complex client service issues and discrepancies.

• Assist in creating and maintaining team policies and procedures.

• Input and verify data in core brokerage systems and industry platforms.

• Maintain organized electronic documentation and audit trails for all processed requests.

• Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities.

• Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy.

• Other duties as assigned 

So are YOU our next Administrator, Account Servicing Operations ? You are if you…

• College or University graduate or equivalent (preferably in administration and/or finance area).

• 2+ years of relevant work experience in an administrative, accounting, or operations role, preferably within a regulated industry (e.g., financial services, insurance, healthcare).

• Basic understanding of financial services compliance standards (e.g., KYC, AML).

• A strong understanding of the investment industry is an asset. 

• Excellent analytical and problem-solving skills, with an extraordinary attention to detail.

• Strong critical thinking and ability to decompose complex concepts into simple and compelling messages.

• Curious and engaged, who takes ownership of their own learning journey by asking questions and seeking out new information.

• Strong communication skills and the ability to collaborate effectively.

• Proven experience with G-Suite or Microsoft Office, especially Excel/Google Sheets.

• Positive attitude and strong client orientation.

• Excellent time management and organizational skills.

• Able to multitask, and prioritize and re-prioritize workload as needed.

• Ability to work independently in a fast paced environment.

• Completion of Financial and/or investment certifications is highly valuable.

• Experience using complex financial software such as Broadridge BPS  is an asset.

Sounds like you? Click below to apply!