Teams at Questrade Financial Group (QFG)

Leads integrated non-digital marketing campaigns across TV, out-of-home, radio, print, and experiential channels. Manages agencies, media partners, vendors, budgets, creative direction, campaign governance, performance measurement, and ROI optimization. Partners with Brand, Growth Marketing, Product, Legal, and Compliance teams to deliver compliant, on-brand campaigns that support awareness, client acquisition, and go-to-market objectives.

Owns Questrade’s employer brand visual strategy, design system, governance, accessibility, and quality assurance across digital, physical, and experiential talent touchpoints. The role develops scalable Figma and Adobe assets, leads motion and interactive design, directs external creative partners, integrates generative AI workflows, and advises senior stakeholders. It requires strong expertise in brand identity, responsive design, accessibility, print and environmental graphics, design systems, and recruitment-focused analytics.

Own complex, high-value client interactions across phone, email, and chat, resolving trade-related and account issues on first contact. Manage account openings, documentation, regulatory requirements, profile changes, fees, beneficiaries, settlements, and security access. Review forms for AML/KYC compliance, maintain audit trails, escalate issues, and coordinate with internal teams. Mentor colleagues, analyze client feedback, and recommend process and platform improvements.