Jobs at Pylon (usepylon.com)

Build and lead the Solutions function owning the end-to-end technical customer journey: define operating model, playbooks, and tooling; personally lead strategic deployments, implementations, and escalations; recruit and coach Solutions/Implementation/Forward Deployed engineers; and partner cross-functionally to improve deployments, integrations, and customer outcomes.

Pylon's first Controller will own month-end close, GAAP financial reporting, AR/AP operations, systems and ERP implementation, internal controls and audit readiness, automation of accounting workflows, and management of auditors, tax advisors, and banking relationships to scale finance operations.

Own and improve the martech stack and campaign architecture, implement Marketo and Salesforce integrations, design lead scoring and routing, maintain data hygiene, tracking, attribution, email deliverability, and privacy compliance. Automate workflows with AI, build trusted reporting, run MQL-to-opportunity lifecycle and events, and partner across RevOps while owning the marketing ops budget and enablement.

Own onboarding and post-sale success for EMEA customers: host calls, build scalable education (webinars, content), work with engineering on tooling, identify at-risk customers, and use Pylon for internal CS processes while providing product feedback.

Join Pylon as the first Product Manager to manage a product area, drive business outcomes, and collaborate cross-functionally to deliver solutions.

Manage a high-volume book of business for scaled customers, own the post-onboarding lifecycle through renewal, run and refine success playbooks, monitor usage to mitigate churn and find expansion opportunities, and collaborate with Product and Engineering to build tooling and automated workflows.

Own expansion, renewals, and strategic growth for a defined book of customers. Drive expansion opportunities, lead renewal negotiations, build account plans, align with CSMs on adoption/health, maintain forecasting and pipeline, and establish strong executive relationships to meet revenue targets.

Manage and coach a team of Account Executives, scale sales processes, drive execution across sales motions, and partner with leadership for performance management.

As an Account Executive at Pylon, you will sell high volume deals primarily to early-stage B2B tech companies, managing the sales process from demo to close.

The Customer Success Manager will engage with clients to onboard them, educate on product features, and enhance customer experience through effective communication and support management.

Lead the people function at Pylon, overseeing people ops, HR, recruiting, and company culture. Drive strategic vision and scalability as the team grows.

As Office Manager, you'll support founders, manage office operations, coordinate events, handle supplies, and assist with administrative tasks.

The SDR Manager at Pylon will build outbound processes, qualify leads, book meetings, and collaborate with the AE team while developing strategies for success.

The Enterprise Account Executive will manage full-cycle sales for complex B2B accounts, lead discovery and executive conversations, and close significant deals. Strong experience in SaaS sales and ability to navigate competitive markets is required.

Design and implement full‑stack product features for Pylon’s B2B post‑sales platform, prototype and ship quickly, leverage AI in workflows, own projects end‑to‑end, and collaborate with PMs, designers, and engineers to improve customer support and success operations.

Summer 2027 software engineering internship building full‑stack features and AI‑enabled prototypes for Pylon's B2B post‑sales platform. Work end‑to‑end with PMs, designers, and engineers, iterate quickly, and ship production features.

Build and ship AI-driven features for post-sales workflows; prototype quickly; develop platforms for prompt execution, search infrastructure, and LLM observability; create AI evals and scorers; own projects end-to-end and collaborate with PMs, designers, and engineers.

Build full‑stack product features for post‑sales workflows using AI; prototype, iterate, and ship quickly; own projects end‑to‑end; collaborate with PMs, designers, and senior engineers; work in‑person in San Francisco and contribute to a high‑growth startup environment.

Design, maintain, and scale core cloud infrastructure; build monitoring, observability, CI/CD pipelines, and internal tooling; prevent and troubleshoot incidents; optimize performance; and develop AI-first, agent-driven workflows to improve developer velocity and production reliability.

Lead and scale Pylon's global technical B2B support organization across US and EMEA, standing up a New York team. Define how AI transforms support, own operational metrics and escalation processes, build knowledge management, QA, incident response, and capacity planning systems, grow managers and career paths, dogfood product workflows, and evaluate support-led revenue opportunities.