Jobs at Pylon (usepylon.com)

The role involves managing EMEA sales targets, building a team from scratch, adapting sales strategies for European markets, and local office setup.

The VP GTM EMEA will establish the London office, manage EMEA sales, recruit a team, and adapt sales strategies for European markets.

The Product Support Engineer will engage with customers, create knowledge base content, provide feedback on the product, and support process development.

Own and scale Pylon's events program end-to-end: set annual strategy, run conference and hosted events, align outreach with sales, manage logistics/vendors/budgets, drive pipeline through on-site and post-event follow-up, build community programs, and measure event-driven pipeline outcomes using AI tools.

The Content Marketer will create and manage Pylon's written content, produce product updates, and collaborate on marketing campaigns with the PMM and Growth Lead.

The GM EMEA role involves owning revenue targets, building the EMEA sales team, adapting sales playbooks for European markets, and managing office logistics.

Build and lead the Solutions function owning the end-to-end technical customer journey: define operating model, playbooks, and tooling; personally lead strategic deployments, implementations, and escalations; recruit and coach Solutions/Implementation/Forward Deployed engineers; and partner cross-functionally to improve deployments, integrations, and customer outcomes.

Pylon's first Controller will own month-end close, GAAP financial reporting, AR/AP operations, systems and ERP implementation, internal controls and audit readiness, automation of accounting workflows, and management of auditors, tax advisors, and banking relationships to scale finance operations.

Own onboarding and post-sale success for EMEA customers: host calls, build scalable education (webinars, content), work with engineering on tooling, identify at-risk customers, and use Pylon for internal CS processes while providing product feedback.

Join Pylon as the first Product Manager to manage a product area, drive business outcomes, and collaborate cross-functionally to deliver solutions.

As a Software Engineer at Pylon, you'll build AI features, enhance their quality and performance, and have autonomy in your work.

As a Software Engineer at Pylon, you will build AI platforms, improve LLM observability, and enhance AI feature quality and performance, all while focusing on productivity and ownership of your work.

Pylon is seeking on-site Software Engineers in San Francisco to develop their B2B post-sales support platform using React, Golang, GraphQL, and AWS while promoting autonomy and productivity.

Lead People operations, HR, recruiting, and culture in a scaling B2B company. Manage processes and strategic vision as the first dedicated People leader.

The Account Executive will manage existing accounts, focusing on expansion revenue and renewals, collaborating with Customer Success Managers to optimize customer outcomes.

As a Product Support Engineer, you'll support European customers, write knowledge base content, collaborate with product teams, and help build the EMEA support process.

Manage a high-volume book of business for scaled customers, own the post-onboarding lifecycle through renewal, run and refine success playbooks, monitor usage to mitigate churn and find expansion opportunities, and collaborate with Product and Engineering to build tooling and automated workflows.

As an Account Manager at Pylon, you will drive expansion revenue and ensure high renewal rates for a portfolio of customers by collaborating with Customer Success Managers and maintaining strong customer relationships.

As a Customer Success Manager at Pylon, you will engage with customers to onboard them, improve their use of the product, provide feedback, and help build a customer success motion.

Own expansion, renewals, and strategic growth for a defined book of customers. Drive expansion opportunities, lead renewal negotiations, build account plans, align with CSMs on adoption/health, maintain forecasting and pipeline, and establish strong executive relationships to meet revenue targets.