Teams at Pylon (usepylon.com)

Onboard and educate B2B customers, host customer calls, identify adoption issues, recommend solutions, and help develop scalable customer success processes. Partner with engineering on tooling and product feedback, create educational content and webinars, and use Pylon internally to improve customer workflows. The role is customer-facing, technical, and based in San Francisco with in-person work.

Design product experiences for a B2B agentic support platform, collaborating closely with founders, product, and engineering. Responsibilities include understanding customer problems, shaping user flows, creating high-fidelity UI/UX designs, rapidly handing designs to engineering, building the design system, facilitating decisions, and validating design choices with analytics.

Lead Pylon’s global Customer Success organization, owning NRR, GRR, churn, expansion, renewals, and post-sales revenue. Scale a 15+ person team across San Francisco, New York, and London by developing managers, optimizing segmentation, capacity, and sales-to-CS processes. Drive customer adoption and migration to agentic support and usage-based billing, lead internal product adoption, and represent Pylon in the broader Customer Success community.