Teams at Pylon (usepylon.com)

Own full-cycle inbound and outbound SaaS sales across EMEA, including pipeline generation, prospecting, demos, technical discussions, and closing deals from $10,000 to $100,000+ ARR. Sell to B2B technology companies, navigate GDPR, data residency, and procurement requirements, and help shape regional positioning, messaging, and sales playbooks. The role is based in London and requires working in the office five days per week.

Design product experiences for a B2B agentic support platform, collaborating closely with founders, product, and engineering. Responsibilities include understanding customer problems, shaping user flows, creating high-fidelity UI/UX designs, rapidly handing designs to engineering, building the design system, facilitating decisions, and validating design choices with analytics.

Lead Pylon’s global Customer Success organization, owning NRR, GRR, churn, expansion, renewals, and post-sales revenue. Scale a 15+ person team across San Francisco, New York, and London by developing managers, optimizing segmentation, capacity, and sales-to-CS processes. Drive customer adoption and migration to agentic support and usage-based billing, lead internal product adoption, and represent Pylon in the broader Customer Success community.