Jobs at PIB Group

Sell landlord insurance through inbound and outbound calls, convert warm leads, renew policies, retain existing customers, and generate additional revenue. Build strong customer relationships, understand needs, meet sales and quality targets, accurately record activity and customer information, and contribute to team goals in a fast-paced, regulated insurance environment.

Lead B2B lettings sales teams across the UK, driving customer acquisition, retention, product uptake, revenue growth, and target achievement. Manage pipelines and performance reporting, develop sales and marketing campaigns, coach and hold team members accountable, strengthen customer relationships, improve service quality, and ensure FCA and internal regulatory compliance.

Collects overdue insurance policy payments, manages debt queries, conducts outbound calls, protects client money under CASS 5 rules, meets KPIs, supports audits, collaborates with stakeholders, and contributes to process improvements and ad hoc projects.

Field-based Risk Manager delivering site risk assessments, surveys and inspections; producing tailored risk management documentation; investigating incidents and liaising with enforcing authorities; building client relationships and identifying growth opportunities.

Manage a portfolio of landlord and letting-agent clients, drafting and serving possession notices, preparing court claim forms and particulars of claim, submitting cases for issue, and assembling hearing bundles. Support senior paralegals with defended litigation by communicating with clients and policyholders about case prospects and risks while delivering responsive customer service.

Business Analyst supporting transformation initiatives across an insurance organization. The role gathers and documents requirements, creates user stories and process flows, facilitates stakeholder workshops, links business teams with developers, and supports consensus, approvals, risk identification, and change delivery. The successful candidate will have business analysis experience in transformation or project environments, strong stakeholder and analytical skills, and familiarity with Agile or Waterfall methodologies.

Configure and maintain software, products, rules, workflows, and business systems to meet underwriting requirements. Translate business and regulatory changes into system logic, support product builds and updates, resolve access and document issues, and collaborate with technical and non-technical stakeholders. The role also documents impacts, escalates solution options, and follows change-management processes.

Conduct risk assessments, surveys, and inspections at client sites; create tailored risk management documentation; investigate incidents; liaise with enforcing authorities; and build long-term client relationships while identifying growth opportunities. The role is field-based in the Thames Valley/M4 Corridor, requiring client-facing confidence, health and safety qualifications, a UK driving licence, travel, and occasional overnight stays.

Manage commercial insurance accounts by achieving new business and renewal targets, building sales pipelines, developing sector expertise, negotiating with clients, and growing customer relationships. The role requires strong technical insurance knowledge, networking ability, competitor awareness, and a proactive approach to account management. The successful candidate will work from the Ennis office and receive support toward further professional qualifications.

Sell and retain landlord insurance via inbound and outbound calls using supplied leads. Build rapport, match products to customer needs, renew policies, stop cancellations, and meet sales, retention, activity and quality targets while accurately recording activity and customer data.

Provides administrative and customer service support to the personal lines new business team for car, home, and van insurance. Responsibilities include handling customer queries, maintaining accurate data, ensuring compliant files under CPC guidelines, and generating cross-selling referrals for life, pensions, and health products. The role requires strong communication, attention to detail, customer retention, and organizational skills. Insurance qualifications are advantageous, while trainees are accepted and comprehensive training is provided.

Develops and executes acquisition, retention, customer, partner, and affiliate marketing campaigns across multiple insurance brands and channels. Owns campaign and event planning through post-campaign analysis, monitors performance, provides data-led recommendations, and supports long-term marketing goals. Builds relationships with stakeholders and partners, contributes to growth initiatives, and line manages one direct report.

Optimise digital insurance journeys across quote-and-buy, renewals, self-service, and claims to improve conversion and revenue. Analyse UX, forms, question sets, accessibility, customer feedback, and analytics to identify opportunities. Develop optimisation roadmaps, run A/B and multivariate testing, create user stories and wireframe specifications, and collaborate with product, sales, marketing, and development teams while meeting regulatory and customer outcome requirements.

Supports the finance team by processing payments, refunds, direct debits, credit card transactions, and account reconciliations. Handles customer and client queries, takes and accurately applies payments, manages finance inboxes, updates finance systems, prepares reports, performs ad hoc analysis, and assists with finance projects. The role requires accuracy, organisation, numerical ability, strong communication, and effective use of Excel and finance systems.

Responsible for developing new business opportunities, identifying prospective customers, and supporting revenue growth. The job description provides no further details.

Conduct risk assessments, surveys, and inspections at client sites; create risk management documentation; investigate incidents; liaise with enforcing authorities; manage client relationships; and identify business growth opportunities. The role is field-based in the M1 Corridor area, requiring client-facing independence, a full UK driving licence, travel, and occasional overnight stays.

Manage and grow an SME employee benefits portfolio covering Group Risk and Group Healthcare. Provide renewal consulting, rate reviews, proactive account management, client communications, presentations, and advice. Build client and provider relationships, identify retention and cross-selling opportunities, coordinate administrative support, and ensure timely query resolution. Maintain regulatory compliance, accurate documentation, competency, and quality through peer reviews and continuing professional development.

Manage a portfolio of Property Owners/Real Estate clients, provide tailored insurance and risk management advice, handle renewals/adjustments/insurer surveys, meet SLAs, support retention and growth, and ensure FCA-compliant broking delivery.

The Personal Lines Account Executive will provide customer service, manage insurance policies, liaise with companies, and achieve sales targets.

The Support Associate ensures compliance with regulations, handles tenant referencing, offers customer service, manages complaints, and supports internal processes.