Jobs at PIB Group

Conduct outbound calls to warm leads, present products and services, handle objections, close sales, and meet daily and monthly revenue targets. The role requires building rapport quickly over the phone, tailoring sales approaches, delivering excellent customer experiences, and maintaining resilience, organisation, and time-management skills in a fast-paced contact-centre environment.

Leads the B2C sales and retention function, managing sales teams and team leaders to achieve revenue, service, quality, and compliance targets. Responsibilities include coaching, performance management, recruitment, resource planning, customer outcome improvement, process optimization, campaign collaboration, quality assurance review, and continuous improvement while meeting FCA and Consumer Duty requirements.

Responsible for developing new business opportunities, identifying prospective customers, and supporting revenue growth. The job description provides no further details.

Conduct outbound calls to warm leads, present products and services, handle objections, close sales, and meet daily and monthly targets. The role requires building rapport quickly over the phone, delivering strong customer experiences, and contributing to revenue growth. Candidates should be motivated, resilient, organized, and comfortable in a fast-paced contact-centre environment.

Manage commercial insurance new business and renewals, achieve sales targets, build a sales pipeline, develop sector expertise, and grow customer accounts. The role requires strong sales, negotiation, technical insurance, customer service, networking, and relationship-management skills. Candidates should hold or pursue APA Commercial, CIP, or ACII qualifications and will receive support for continued professional development.

Manage commercial motor insurance accounts, supporting new business and renewals, updating client and policy information in CRM systems, handling customer queries, and ensuring regulatory compliance. The role provides sales administration support, maintains client relationships, processes insurance documentation, and contributes to continuous service improvement.

Owns SEO and PPC activity across multiple brands, including strategy, budget planning, campaign management, optimisation, performance analysis, reporting, and lead generation. The role also involves competitor research, social media coordination, copywriting, technical and content-led SEO, and collaboration with Marketing and Sales teams to improve commercial results.

Leads the project management team and manages projects across underwriting businesses. Responsibilities include defining scope, maintaining project plans, developing business cases, managing risks, issues, budgets, stakeholders, change control, and project governance. The role also oversees PM processes, templates, and standard project artefacts while coordinating resources and delivering successful organizational change. Experience in financial services, insurance systems, regulated environments, project methodologies, and team mentorship is required.

Lead B2B lettings sales teams across the UK, driving customer acquisition, retention, product uptake, revenue growth, and target achievement. Manage pipelines and performance reporting, develop sales and marketing campaigns, coach and hold team members accountable, strengthen customer relationships, improve service quality, and ensure FCA and internal regulatory compliance.

Collects overdue insurance policy payments, manages debt queries, conducts outbound calls, protects client money under CASS 5 rules, meets KPIs, supports audits, collaborates with stakeholders, and contributes to process improvements and ad hoc projects.

Manage a portfolio of landlord and letting-agent clients, drafting and serving possession notices, preparing court claim forms and particulars of claim, submitting cases for issue, and assembling hearing bundles. Support senior paralegals with defended litigation by communicating with clients and policyholders about case prospects and risks while delivering responsive customer service.

Business Analyst supporting transformation initiatives across an insurance organization. The role gathers and documents requirements, creates user stories and process flows, facilitates stakeholder workshops, links business teams with developers, and supports consensus, approvals, risk identification, and change delivery. The successful candidate will have business analysis experience in transformation or project environments, strong stakeholder and analytical skills, and familiarity with Agile or Waterfall methodologies.

Configure and maintain software, products, rules, workflows, and business systems to meet underwriting requirements. Translate business and regulatory changes into system logic, support product builds and updates, resolve access and document issues, and collaborate with technical and non-technical stakeholders. The role also documents impacts, escalates solution options, and follows change-management processes.

Sell and retain landlord insurance via inbound and outbound calls using supplied leads. Build rapport, match products to customer needs, renew policies, stop cancellations, and meet sales, retention, activity and quality targets while accurately recording activity and customer data.

Optimise digital insurance journeys across quote-and-buy, renewals, self-service, and claims to improve conversion and revenue. Analyse UX, forms, question sets, accessibility, customer feedback, and analytics to identify opportunities. Develop optimisation roadmaps, run A/B and multivariate testing, create user stories and wireframe specifications, and collaborate with product, sales, marketing, and development teams while meeting regulatory and customer outcome requirements.

Supports the finance team by processing payments, refunds, direct debits, credit card transactions, and account reconciliations. Handles customer and client queries, takes and accurately applies payments, manages finance inboxes, updates finance systems, prepares reports, performs ad hoc analysis, and assists with finance projects. The role requires accuracy, organisation, numerical ability, strong communication, and effective use of Excel and finance systems.

Manage a portfolio of Property Owners/Real Estate clients, provide tailored insurance and risk management advice, handle renewals/adjustments/insurer surveys, meet SLAs, support retention and growth, and ensure FCA-compliant broking delivery.

The Personal Lines Account Executive will provide customer service, manage insurance policies, liaise with companies, and achieve sales targets.

The Support Associate ensures compliance with regulations, handles tenant referencing, offers customer service, manages complaints, and supports internal processes.

Support Associate assists Account Executives with client renewals, documentation, record maintenance, and communication across departments, ensuring compliance with procedures and timelines. Responsibilities include managing tasks, conducting due diligence, and enhancing product knowledge for career growth.