Jobs at PIB Group

Supports the finance team by processing payments, refunds, direct debits, credit card transactions, and account reconciliations. Handles customer and client queries, takes and accurately applies payments, manages finance inboxes, updates finance systems, prepares reports, performs ad hoc analysis, and assists with finance projects. The role requires accuracy, organisation, numerical ability, strong communication, and effective use of Excel and finance systems.

Responsible for developing new business opportunities, identifying prospective customers, and supporting revenue growth. The job description provides no further details.

Make outbound calls to warm leads, present products and services, handle objections, close sales, and meet daily and monthly revenue targets. Build rapport quickly, tailor conversations to customer needs, and deliver excellent customer experiences. The role requires resilience, strong communication, organization, and time management in a fast-paced phone-based sales environment.

Conduct risk assessments, surveys, and inspections at client sites; create tailored risk management documentation; investigate incidents; liaise with enforcing authorities; and build long-term client relationships while identifying growth opportunities. The role is field-based in the Thames Valley/M4 Corridor, requiring client-facing confidence, health and safety qualifications, a UK driving licence, travel, and occasional overnight stays.

Conduct risk assessments, surveys, and inspections at client sites; create risk management documentation; investigate incidents; liaise with enforcing authorities; manage client relationships; and identify business growth opportunities. The role is field-based in the M1 Corridor area, requiring client-facing independence, a full UK driving licence, travel, and occasional overnight stays.

Manage and grow an SME employee benefits portfolio covering Group Risk and Group Healthcare. Provide renewal consulting, rate reviews, proactive account management, client communications, presentations, and advice. Build client and provider relationships, identify retention and cross-selling opportunities, coordinate administrative support, and ensure timely query resolution. Maintain regulatory compliance, accurate documentation, competency, and quality through peer reviews and continuing professional development.

Provide back-office new business administration for personal lines (car, home, van): handle customer queries, ensure accurate data entry, maintain CPC compliance, and support cross-sales to Life & Pensions and Health. Deliver high customer service standards and participate in training.

Manage a portfolio of Property Owners/Real Estate clients, provide tailored insurance and risk management advice, handle renewals/adjustments/insurer surveys, meet SLAs, support retention and growth, and ensure FCA-compliant broking delivery.

Analyzes employee benefits business processes and scheme rules, translating them into system behavior, data requirements, user stories, and acceptance criteria. Leads requirements workshops, creates BRDs, FRDs, process maps, and data models, and uses SQL for validation and impact analysis. Investigates incidents and defects through root-cause analysis of logs, monitoring data, and databases. Collaborates with developers, architects, testers, support teams, and stakeholders throughout Agile SDLC delivery, maintaining traceability and supporting releases and continuous improvement.

The Personal Lines Account Executive will provide customer service, manage insurance policies, liaise with companies, and achieve sales targets.

The Support Associate ensures compliance with regulations, handles tenant referencing, offers customer service, manages complaints, and supports internal processes.

Provide exceptional customer service for Motor, Household, and Van Insurance Policies while meeting targets and compliance standards. Liaise with companies and process customer payments.

Support Associate assists Account Executives with client renewals, documentation, record maintenance, and communication across departments, ensuring compliance with procedures and timelines. Responsibilities include managing tasks, conducting due diligence, and enhancing product knowledge for career growth.

Manage end-to-end renewals for risk management services, including scopes of work, fee agreements, contract variations, key dates, and delivery coordination. Build trusted client and stakeholder relationships, track portfolio performance, and improve processes and templates. The role requires strong commercial contract understanding, organization, attention to detail, and proactive issue resolution. Risk qualifications such as NEBOSH are advantageous but not required.

Handle billing inquiries, service requests, suggestions and complaints; resolve issues fairly and effectively; provide product/service information; identify upsell opportunities; recommend and implement customer support programs. Role operates as a generalist within Customer Support/Operations.

First point of contact for customers via phone and live chat; handle inbound/outbound queries, complaints, and support requests. Provide product information, resolve issues, process transactions, and execute policy changes, renewals, cancellations, refunds, and complaints triage. Work collaboratively to meet SLAs and deliver empathetic, accurate customer service.

Gather client risk information, advise on tailored insurance solutions, prepare proposals, follow up on quotations and opportunities, address objections, convert prospects into sales, and maintain accurate compliant records in Acturis or CRM systems.

The Senior Customer Development Manager will lead lettings growth, manage relationships with agents, and ensure compliance while driving sales performance in their region.

Lead Group technical accounting: maintain policies (IFRS/UK GAAP), prepare technical papers, manage EIR models, acquisition accounting, restructurings, FX and hedge accounting, share‑based payments, IFRS16/18 implementation, statutory statement review, auditor liaison, and strengthen controls and documentation across multi‑entity group finance.

Provide exceptional customer service by managing motor, household, and van insurance policies, liaising with insurance companies, and achieving targets.