Jobs at PIB Group

The Personal Lines Account Executive will provide customer service, manage insurance policies, liaise with companies, and achieve sales targets.

The Support Associate ensures compliance with regulations, handles tenant referencing, offers customer service, manages complaints, and supports internal processes.

Provide exceptional customer service for Motor, Household, and Van Insurance Policies while meeting targets and compliance standards. Liaise with companies and process customer payments.

Support Associate assists Account Executives with client renewals, documentation, record maintenance, and communication across departments, ensuring compliance with procedures and timelines. Responsibilities include managing tasks, conducting due diligence, and enhancing product knowledge for career growth.

The Compliance Manager oversees compliance processes within an MGA, providing operational support, regulatory advice, and conducting monitoring activities to ensure adherence to regulatory standards.

Provide field-based health & safety consultancy: conduct risk assessments, surveys and inspections; produce bespoke risk management documentation; investigate incidents and liaise with authorities; manage client relationships and identify growth opportunities.

As a Technical Account Manager, you will support automotive clients through product support, training, and implementation while building strong client relationships and managing multiple priorities.

Handle billing inquiries, service requests, suggestions and complaints; resolve issues fairly and effectively; provide product/service information; identify upsell opportunities; recommend and implement customer support programs. Role operates as a generalist within Customer Support/Operations.

First point of contact for customers via phone and live chat; handle inbound/outbound queries, complaints, and support requests. Provide product information, resolve issues, process transactions, and execute policy changes, renewals, cancellations, refunds, and complaints triage. Work collaboratively to meet SLAs and deliver empathetic, accurate customer service.

Serve as first point of contact for customers, deliver excellent service and issue resolution, maintain clear communications with letting agents, identify growth opportunities, and support sustained sales of HomeLet products.

Sell new personal lines insurance (car, home, van) via inbound/outbound quoting, handle customer queries and administration, cross-sell Life & Pensions and Health products, and meet monthly quotation and sales targets while delivering high-quality customer service.

Sell and retain landlord insurance via inbound and outbound calls using supplied leads. Build rapport, match products to customer needs, renew policies, stop cancellations, and meet sales, retention, activity and quality targets while accurately recording activity and customer data.

The Senior Customer Development Manager will lead lettings growth, manage relationships with agents, and ensure compliance while driving sales performance in their region.

The role involves customer service, managing various insurance policies, liaising with companies, processing payments, and meeting KPIs.

Provide exceptional customer service by managing motor, household, and van insurance policies, liaising with insurance companies, and achieving targets.

Responsible for conducting pre-checks on risk files, performing due diligence, preparing rating inputs, managing documentation, ensuring compliance with policies, and supporting underwriting processes.

Make outbound calls to warm leads, arrange insurance quotation meetings for sales executives, handle inbound calls, follow up via email/SMS, capture client data, and maintain accurate records in Acturis and Excel while upholding CRM data hygiene.

Manage and grow an inherited portfolio of commercial insurance clients, deliver proactive advice and review meetings, place and negotiate commercial insurance programmes with insurers, and drive new business through networking and lead follow-up while working closely with broking and handling teams.

Support creation of high-quality pitches, RFPs, proposals and sales materials for the Specialty division. Maintain a library of bid responses and case studies, translate technical content into clear commercial messaging, design on-brand documents/presentations, and collaborate with sales, marketing and SMEs to meet deadlines and improve sales enablement.

Manage and develop an inherited commercial insurance portfolio, build long-term client relationships, place and negotiate commercial insurance programmes, work with broking and handling teams to deliver technical solutions, and drive new business through leads and local market activity.