Job purpose:
To sell insurance directly to customers through outbound calling and inbound calls. Utilising leads from within the HomeLet or Let Alliance business to sell insurance policies and retain business, meeting or potentially exceeding sales targets.
To HELP;
- Be Honest
- Show Empathy
- Always Listen
- Solve Problems
HELPING our customer is the core of our business.
Key Responsibilities:
- To build relationships with our customers and solve problems with our products and services
- Meet individual/exceed targets and assist in meeting targets set for team and business unit
- Outbound call on leads provided from agents and other areas of the business
- To retain or generate additional income for the business at all possible opportunities to help support the growth of our back book – this includes but is not limited to renewing policies and saving business from cancelling.
- Approach each day as a fresh challenge and with an enthusiasm to deliver
- Work using script/call guide
- To take ownership and responsibility of your workload and performance
- To take ownership of keeping up to date with the newest offers available for our customers and the savings that can be made as a HomeLet/Let Alliance customer
- To achieve or exceed target on all quality assessments
- Work closely with all departments to deliver exceptional service
- To give feedback to our Customer Development Team
- Input accurate data into all necessary logs, trackers, and databases to accurately record information and provide adequate MI and audit trails
- To report to Team Leader any problems encountered or to a supervisor in absence of a Team Leader
- To identify and make recommendations for improvements to current working practices as required
- Prepare for monthly performance reviews, annual performance, and development appraisals
- Attend and participate at your team meeting
- To carry out any other tasks as directed by Team Leaders or Manager
What We Do
Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond.
It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.
By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service.
That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions.
In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.
