Call Centre Team Leader 12 month FTC

Posted 4 Days Ago
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Lincoln, Lincolnshire, England
In-Office
Mid level
Insurance
The Role
As a Call Centre Team Leader, you will inspire and lead your team to meet targets, provide coaching, conduct one-on-one meetings, and ensure effective operations within the team.
Summary Generated by Built In

We’re Hiring! Join Our Friendly and Supportive Team
Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported?
At HomeLet, we’re on a mission to make renting easier for everyone involved – tenants, landlords, and letting agents. We’re proud to deliver great customer service and are looking for caring, motivated people to join us.
With over 30 years of experience, HomeLet is one of the UK’s top tenant referencing and insurance providers. We’re part of the PIB Insurance Group, and based in Lincoln, with a team of over 300 passionate colleagues. Together, we support the UK’s busy rental market and have helped over a million tenants in the last three years. We pride ourselves in providing fast, accurate and reliable products, to tenants, landlords and letting agents.

What will I be doing?

  • Motivate and inspire the team to achieve targets through effective leadership, utilising the employee engagement survey and staff morale survey to demonstrate improvement.
  • Recognise training needs for individuals and coach and develop the team to deliver their optimum performance, targets and increased productivity.
  • Hold effective and developmental monthly 1 to 1 meetings which include setting and monitoring SMART objectives.
  • Facilitate motivational and inspirational team huddles/team meetings to discuss current issues, provide updates and to build and motivate the team to work as one unit.
  • Ensure that team members are kept up to date with product and procedure changes and are informed of the objectives and standards expected by the company.
  • Identifying and resolving issues within the team, addressing complaints, and ensuring smooth operations.

This is an office based role at our head office in Lincoln.

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The Company
HQ: London
2,973 Employees

What We Do

Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond.

It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.

By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service.

That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions.

In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.

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