Jobs at Palmetto Technology Group, Inc.

Provides administrative and project management support by maintaining documentation, coordinating schedules and resources, tracking tasks and dependencies, preparing status reports, and supporting client communications. The role assists with project setup, billing readiness, change requests, and minor project delivery under Regional Project Manager oversight. It also follows standardized processes, identifies improvements, and supports governance and continuous improvement.

Processes accurate invoices for managed services, projects, time and materials, and product sales. Reviews contracts, validates billable time and expenses, manages recurring billing schedules, resolves client billing inquiries, supports month-end close, and prepares billing and revenue reports. The role also uses PSA and accounting systems, reconciles service data, and recommends process improvements.

Owns engineering, administration, scaling, and reliability for Microsoft Azure, Microsoft 365, Entra ID, and Azure Virtual Desktop environments. Serves as the Tier 3/4 escalation authority for cloud, identity, messaging, virtualization, and infrastructure issues. Designs Azure infrastructure, manages Zero Trust controls, supports SOC 2 compliance and incident response, aligns outsourced helpdesk operations, and automates tenant administration through PowerShell and Microsoft Graph API.

The Account Executive develops and manages a sales territory by identifying prospects, attending networking events, making outbound calls, executing campaigns with marketing, tracking opportunities in the CRM, and closing new-business deals. The role requires extensive territory travel, strong communication, independent initiative, collaboration, and an entrepreneurial mindset. Weekly sales training, uncapped commissions, mentorship, and advancement opportunities are provided.

The Account Executive will build and manage a sales territory by identifying prospects, attending networking events, making outbound calls, executing campaigns with marketing, tracking activities in a CRM, and following the company sales process. The role focuses on B2B prospecting, qualifying, and closing new customer opportunities while participating in ongoing sales training and contributing entrepreneurial ideas. Extensive travel within the assigned territory is required.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.

Develop and manage a sales territory by identifying target customers, prospecting, attending networking events, making outbound calls, and closing new business. Collaborate with marketing on targeted campaigns, track sales activities in the CRM, follow established sales processes, participate in training, and contribute entrepreneurial ideas to support company growth.

Designs, configures, tests, documents, and deploys client IT environments, including endpoints, servers, networks, virtual machines, and cloud infrastructure. Automates deployments using scripting and configuration management tools, applies security and compliance standards, troubleshoots deployment issues, and supports post-deployment operations. Collaborates with project managers, technical teams, and clients to define requirements, optimize build processes, and deliver scalable, reliable infrastructure solutions.

Designs, configures, tests, documents, and deploys client IT environments, including endpoints, servers, networking, virtual machines, and cloud infrastructure. Automates builds using scripting and configuration management tools, applies security and compliance best practices, troubleshoots deployments, supports client handoffs, and improves infrastructure processes in collaboration with technical, project management, QA, and support teams.

Advises clients on applying Microsoft 365 Copilot and related AI tools to business processes. Identifies use cases, designs Copilot solutions and agents, leads readiness and envisioning workshops, supports governance and change management, develops training content, and tracks adoption and ROI. Partners with technical teams, sales, and client stakeholders to translate AI capabilities into measurable productivity, cost, risk, and operational benefits.

Provides Tier III technical support for complex application, hardware, networking, server, database, and cloud issues. Diagnoses root causes, administers IT systems, monitors performance and security, documents solutions, supports incident response, contributes to infrastructure projects, trains end users, and mentors junior staff. Requires advanced troubleshooting, networking, ticketing-system expertise, strong communication, and the ability to manage multiple priorities independently.

Supports the inside sales process for IT services by preparing quotes, proposals, order forms, RFP responses, renewals, and onboarding documentation. Maintains CRM records, tracks sales metrics, generates pipeline reports, follows up on proposals, and coordinates pricing and availability with vendors. Facilitates communication among sales, service delivery, procurement, and clients while scheduling discovery calls, demos, and other meetings.

Develop and manage an assigned sales territory by identifying target customers, prospecting through outbound calls and networking, partnering with marketing on campaigns, tracking opportunities in the CRM, and closing new business. The role requires an entrepreneurial mindset, strong communication, independent work, participation in sales training, and extensive travel throughout the territory.

Provides frontline help desk support for hardware, software, network, account, and printer issues. Responsibilities include troubleshooting, device and software configuration, account administration, VPN and Wi-Fi support, documentation, system monitoring, security compliance, ticket triage, and escalation. The role also supports IT projects such as upgrades and deployments while delivering customer-focused assistance through phone, email, and ticketing systems.

Manage high-value client accounts as a strategic partner and primary contact. Lead client check-ins, quarterly business reviews, renewals, and performance reporting. Resolve concerns, improve retention, and identify upselling and cross-selling opportunities. Collaborate with internal teams to tailor IT service solutions, present business insights, and maintain client satisfaction. The role requires account management experience, IT solutions knowledge, strong communication and negotiation skills, analytical ability, and familiarity with CRM or IT service management platforms.

Manages assigned client accounts by building decision-maker relationships, retaining clients, resolving issues, coordinating quotes and projects, monitoring satisfaction, identifying risks, and translating client needs into solutions. Serves as the primary client advocate and liaison between customers, sales, services, and technical teams while supporting business reviews, referrals, and internal reporting.

Manage key client accounts as the primary point of contact, supporting product adoption, service requests, business reviews, retention, and account expansion. Build relationships with decision-makers, identify client needs and sales opportunities, coordinate quotes and internal resources, resolve issues, gather feedback, and communicate retention risks. The role also involves client consulting, reporting, referrals, and collaboration across sales, services, engineering, and support teams.

Develop and manage an assigned sales territory by identifying prospects, attending networking events, making 70+ outbound calls weekly, coordinating targeted campaigns with marketing, tracking opportunities in the CRM, following the sales process, and participating in training. The role focuses on prospecting, qualifying, presenting, and closing new B2B customer deals while building strong client relationships and contributing entrepreneurial ideas.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and connectivity issues; installs and configures systems; manages user accounts and permissions; documents solutions; maintains knowledge-base content; monitors IT systems; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.

Provides frontline help desk support for hardware, software, network, account, printer, VPN, and connectivity issues. Installs and configures operating systems, applications, and devices; manages accounts, passwords, and permissions; documents solutions; maintains knowledge bases; monitors IT systems; and escalates complex problems. Supports upgrades, software deployments, and network expansion projects while following security practices and meeting service-level expectations.