Search the 18 jobs at Palmetto Technology Group, Inc.

The Account Manager will engage with existing customers to assess their technology needs, create strategic roadmaps and budgets, and cross-sell services. They will ensure customer satisfaction through effective communication, provide timely information regarding services, and maintain thorough product knowledge. The role involves attending training and meetings to stay updated on sales opportunities.

The Sales Enablement Manager at Courser leads the revenue team by managing training and development, optimizing sales processes and tools, creating sales content, and analyzing performance metrics. This role focuses on providing sales teams with resources to effectively engage clients and drive revenue growth.

The Sales Enablement Manager at Courser will lead training and development efforts for the sales team, optimize sales processes, manage sales tools, and ensure effective communication across departments to drive revenue and productivity.

The Help Desk Analyst II is responsible for troubleshooting client issues, configuring and managing various technologies including Windows and VMWare, and providing remote support. The role includes project planning and vendor management while ensuring documentation for scheduled tickets. Must handle diverse situations with attention to detail and may require extended hours.

The Solutions Sales Specialist will generate leads and cultivate a sales territory, identify target customers, make outbound calls, collaborate with marketing on campaigns, track sales activities in the CRM system, conduct client presentations, and follow the sales process.

The Billing Specialist will manage daily billing functions, handle accounts receivable, resolve billing inquiries, maintain billing records, and collaborate with departments to ensure accurate billing. The role requires strong problem-solving, attention to detail, and technical proficiency in accounting software, along with a solid understanding of GAAP and billing practices.

As an Account Manager, you will work with existing customers to understand their technology needs, develop roadmaps and budgets, and cross-sell services. You will handle customer requests, conduct presentations on Microsoft Cloud Solutions, maintain product knowledge, and engage in sales procedures while ensuring customer satisfaction and compliance with company policies.

The Systems Engineer is responsible for resolving remote and onsite support requests, planning and implementing hardware and software, and providing advanced technical support for Microsoft applications and VMware systems. They mentor team members and ensure high-quality documentation and compliance with service level agreements.

The Administrative Assistant will manage customer relationships and coordinate service tickets. Responsibilities include handling incoming calls, creating service tickets, scheduling, managing service calendars, and addressing client concerns professionally. The role requires strong organizational and problem-solving skills as well as multi-tasking abilities.

The Sales Enablement Manager is responsible for optimizing the productivity of the revenue teams at Courser by developing training programs, managing content, improving sales processes, overseeing sales tools, collaborating with other departments, and monitoring performance metrics to enhance sales effectiveness.

The Systems Engineer Team Lead is responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and other technical issues for clients. This role involves managing a service team, onboarding external clients, leading metrics tracking, and providing training and troubleshooting for Tier 1 support team.

As a Team Lead/Level II Help Desk Engineer, you will mentor a technical team, manage service delivery, troubleshoot solutions, and ensure customer satisfaction. Responsibilities include handling help desk requests, reporting metrics, and training Tier 1 support while developing technical documentation and improving workflows.

IT Help Desk Quick Fix Engineer role supporting local clients with Microsoft Cloud Technologies, troubleshooting, and customer service. Responsible for resolving support tickets, engaging with customers, and assisting in scheduling tickets for the team.

Responsible for resolving support tickets, providing desktop support, networking, and customer service for a local client with a focus on Microsoft Cloud Technologies. Engage with customers to create phenomenal customer experiences and build relationships with users. Assist in scheduling service appointments, updating help desk processes, and escalating tickets as needed. Requires 1-3 years of IT experience supporting Microsoft products and good communication skills. CompTIA or Microsoft certifications preferred.

As an IT Service Desk Associate at PTG, you will provide technical support and troubleshooting assistance to users experiencing IT issues. This role involves resolving hardware, software, and network problems, guiding users on installations, managing incidents, and collaborating with IT teams and vendors. Prioritize client satisfaction by ensuring timely resolutions and offering user training on IT services.

Responsible for initial triage and resolution of basic remote support requests. Provide support for Microsoft's core business applications, computer hardware, network hardware, network security solutions, VoIP systems, and more. Monitor alerts, provide after-hours support, and document tickets in real-time.

The Sales Enablement Manager at Courser will design training programs, manage sales materials, optimize sales processes, oversee sales tools, collaborate with other departments, monitor performance metrics, and develop onboarding programs.

Seeking a talented Project Engineer to work on building, migrating, securing, and troubleshooting technology environments. Responsibilities include working on a variety of technical issues, designing and implementing infrastructures, providing customer service, and hands-on network engineering. Advanced experience with Windows Server, Active Directory, Azure, and Office 365 required. Competitive benefits package and opportunities for personal and professional growth offered.