Search the 10 jobs at Palmetto Technology Group, Inc.

Provide efficient and effective user support, troubleshoot IT infrastructure issues, assist with client onboarding, and maintain detailed documentation. Requires 3+ years of MSP experience and A+, Network+, Microsoft 365 certifications.

The Technical Account Manager is responsible for building strategic relationships with clients, retaining clients, and proactively managing key relationships. They serve as the client's advocate and ensure client satisfaction by managing projects and services.

Seeking a Support Engineer to manage IT support for a multi-location client, field incoming support requests, troubleshoot hardware/software issues, and adhere to company policies. Offered benefits include unlimited PTO, gym reimbursement, and continuous education opportunities.

Responsible for resolving remote and onsite support requests, implementing technology hardware and software, serving as an escalation point for complex help desk issues, and becoming a subject matter expert in assigned technology. Also involved in technical support, disaster recovery, network infrastructure, IP telephony, and after-hours support.

Looking for a senior-level system engineer proficient in Windows Server technologies hosted in Azure and on-premises. Responsible for installing, configuring, maintaining, and troubleshooting windows servers, active directory, SQL, and other related technologies. Provide technical support and guidance to colleagues and end users.

As a Fast Response Engineer, responsible for client experience, on-site and remote service, documentation of client networks, training clients on basic IT, security, and productivity best practices, and finding business IT solutions. Installation, configuration, troubleshooting, and customization of MS Office Suite applications. Configuration of file, print, and remote access services. Administration tasks and backup maintenance. Ability to provide time estimates and learn new technologies.

Seeking a talented Project Engineer to work on building, migrating, securing, and troubleshooting technology environments. Responsibilities include working on a variety of technical issues, designing and implementing infrastructures, providing customer service, and hands-on network engineering. Advanced experience with Windows Server, Active Directory, Azure, and Office 365 required. Competitive benefits package and opportunities for personal and professional growth offered.

Responsible for second-tier support for PC and server hardware and software, mobile devices, firewalls, network services, and technical issues. Field incoming requests, provide desktop and server support, troubleshoot software applications, train Tier 1 support team, utilize RMM and PSA platforms, document work, participate in On-Call Rotation, adhere to company policies.

Seeking an energetic and talented Account Manager to work directly with existing customers, assess their technology needs, create roadmaps and budgets, and cross-sell services and solutions. Requires 2+ years of technical account management or customer service experience.

Responsible for resolving support tickets, providing desktop support, and networking for a local client with a focus on Microsoft Cloud Technologies. Engages with customers to create a positive experience and improves Help Desk processes. Requires 1-3 years of IT experience and knowledge of Microsoft products.