Jobs at Palmetto Technology Group, Inc.

Provides frontline help desk support for hardware, software, network, account, and printer issues. Responsibilities include troubleshooting, device and software configuration, account administration, VPN and Wi-Fi support, documentation, system monitoring, security compliance, ticket triage, and escalation. The role also supports IT projects such as upgrades and deployments while delivering customer-focused assistance through phone, email, and ticketing systems.

Manage high-value client accounts as a strategic partner and primary contact. Lead client check-ins, quarterly business reviews, renewals, and performance reporting. Resolve concerns, improve retention, and identify upselling and cross-selling opportunities. Collaborate with internal teams to tailor IT service solutions, present business insights, and maintain client satisfaction. The role requires account management experience, IT solutions knowledge, strong communication and negotiation skills, analytical ability, and familiarity with CRM or IT service management platforms.

Manages assigned client accounts by building decision-maker relationships, retaining clients, resolving issues, coordinating quotes and projects, monitoring satisfaction, identifying risks, and translating client needs into solutions. Serves as the primary client advocate and liaison between customers, sales, services, and technical teams while supporting business reviews, referrals, and internal reporting.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.

Manage key client accounts as the primary point of contact, supporting product adoption, service requests, business reviews, retention, and account expansion. Build relationships with decision-makers, identify client needs and sales opportunities, coordinate quotes and internal resources, resolve issues, gather feedback, and communicate retention risks. The role also involves client consulting, reporting, referrals, and collaboration across sales, services, engineering, and support teams.

Develop and manage an assigned sales territory by identifying prospects, attending networking events, making 70+ outbound calls weekly, coordinating targeted campaigns with marketing, tracking opportunities in the CRM, following the sales process, and participating in training. The role focuses on prospecting, qualifying, presenting, and closing new B2B customer deals while building strong client relationships and contributing entrepreneurial ideas.

Manages key client accounts as the primary point of contact, supporting technology adoption, resolving issues, coordinating projects and quotes, conducting business reviews, and identifying expansion opportunities. Builds relationships with decision-makers, supports retention and satisfaction, communicates client feedback internally, escalates risks, and collaborates with sales, services, engineering, and support teams to deliver solutions and grow account value.

Provides Tier II technical support for application, hardware, network, operating system, cloud, and mobile-device issues. Administers systems, servers, workstations, user accounts, permissions, and access rights; documents resolutions; monitors system performance and security; mentors junior staff; and contributes to software deployments, upgrades, and network projects. Tracks incident trends and communicates technical solutions to nontechnical users while delivering strong customer service.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and connectivity issues; installs and configures systems; manages user accounts and permissions; documents solutions; maintains knowledge-base content; monitors IT systems; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.

Provides frontline help desk support for hardware, software, network, account, printer, VPN, and connectivity issues. Installs and configures operating systems, applications, and devices; manages accounts, passwords, and permissions; documents solutions; maintains knowledge bases; monitors IT systems; and escalates complex problems. Supports upgrades, software deployments, and network expansion projects while following security practices and meeting service-level expectations.

The Account Executive will identify, qualify, and close deals with new customers while collaborating closely with the marketing team and attending networking events.

The Solutions Sales Specialist identifies and secures new customer relationships, conducts sales calls, and collaborates with the marketing team to drive business growth.

The Systems Engineer I manages IT infrastructure for clients, ensuring system reliability and security. Responsibilities include configuring servers and networks, troubleshooting issues, implementing security measures, and providing technical support, while also collaborating on projects.

Advises clients on applying Microsoft AI tools to business processes and measurable outcomes. Identifies AI use cases, designs Copilot and agent solutions, facilitates readiness workshops, supports governance and change management, develops training content, and tracks adoption and ROI. Partners with sales, account managers, technical teams, and executives to scope opportunities, translate economic value, guide deployment readiness, and drive sustained user adoption of Microsoft 365 Copilot and related AI capabilities.

Manage and retain assigned client accounts by building decision-maker relationships, understanding business needs, coordinating with internal technical and sales teams, and resolving issues. Responsibilities include handling quotes, pricing, orders, project requests, client communications, business reviews, satisfaction monitoring, retention-risk plans, referrals, reporting, and identifying opportunities for additional products or services.

Sell managed IT services, Microsoft Cloud solutions, and security services to B2B customers. Develop target territories, build pipeline through outbound calls and networking, execute campaigns with marketing, track opportunities in CRM, follow the sales process, and participate in training. The role requires technology solutions sales experience, strong communication, entrepreneurial drive, numerical comfort, a valid driver’s license, reliable transportation, and adaptability to emerging technologies.

Provide Tier II technical support for applications, hardware, networks, and cloud; troubleshoot Windows, macOS, Linux, and mobile devices; manage servers and workstations; document processes; mentor junior staff; participate in deployments, upgrades, monitoring, account management, and incident trend analysis.

Outside B2B Account Executive responsible for prospecting, building a territory, qualifying and closing new customers. Execute targeted marketing with sales/marketing, make 70+ outbound calls weekly, attend networking events, follow sales process, use company CRM, and travel extensively within assigned territory.

Provide frontline IT support by diagnosing, troubleshooting, and resolving hardware, software, and network issues. Manage user accounts, install/configure systems, maintain documentation and knowledge base, monitor IT systems, support projects and maintain security and compliance. Escalate complex problems to senior engineers and deliver high-quality customer service.

Manage and support MSP client IT infrastructure: install/configure servers, workstations, networks; maintain virtualization and cloud environments; implement security, backups, monitoring, and disaster recovery; troubleshoot incidents; document systems; lead projects and liaise with clients to ensure uptime and performance.