Jobs at Palmetto Technology Group, Inc.

Develop and manage a sales territory by identifying prospects, conducting outbound calls, attending networking events, supporting targeted marketing campaigns, tracking opportunities in the CRM, and closing new B2B customer deals. The role requires extensive territory travel, collaboration with marketing and business development teams, participation in sales training, and an entrepreneurial approach to growth.

Manages and supports client IT infrastructure in an MSP environment, including servers, networks, operating systems, virtualization, cloud services, security, backups, monitoring, and disaster recovery. Troubleshoots complex technical issues, serves as an escalation point, documents systems, communicates with clients, and assists with migrations, upgrades, and other technical projects. Participates in on-call support and occasional client-site visits.

Manage existing client accounts by identifying technology needs, mapping them to IT services, developing roadmaps and budgets, cross-selling solutions, and closing opportunities. Responsibilities include client presentations, proposal and quote development with pre-sales, CRM activity tracking, product knowledge development, and managing service agreements. The role requires strong communication, organization, customer focus, multitasking, and a valid driver’s license with personal vehicle.

Provides second-tier IT support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Diagnoses complex issues, manages user accounts and permissions, documents resolutions, monitors systems, supports IT projects, and mentors junior staff. The role also handles user requests, incident reporting, system administration, software deployments, upgrades, and network enhancements.

Provide frontline IT support through phone, email, and ticketing systems. Diagnose and resolve hardware, software, network, printer, VPN, and account issues; configure devices and software; manage Active Directory accounts and permissions; document solutions; monitor systems; follow security practices; and escalate complex issues. Support upgrades, deployments, and network expansion projects while delivering customer-focused service within SLAs.

Coordinates IT projects and Time & Materials engagements from intake through closeout, maintaining schedules, documentation, approvals, status reporting, risks, milestones, billing readiness, and stakeholder communication. Provides day-to-day direction and coaching for up to six Project Technicians, balances workloads, monitors execution, and escalates issues. Supports project profitability, process improvement, governance, and standardized workflows while partnering with project managers, service delivery leaders, technical teams, and clients.

Provides second-tier technical support for hardware, software, networks, operating systems, cloud environments, and user accounts. Responsibilities include troubleshooting escalated issues, system administration, monitoring, documentation, incident reporting, user support, and mentoring junior staff. The role also participates in software deployments, system upgrades, network enhancements, and other IT projects while maintaining strong customer service.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and endpoint issues; installs and configures systems; manages user accounts and permissions; documents solutions; monitors IT environments; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Owns engineering, administration, scaling, and reliability for Microsoft Azure, Microsoft 365, Entra ID, and Azure Virtual Desktop environments. Serves as the Tier 3/4 escalation authority for cloud, identity, messaging, virtualization, and infrastructure issues. Designs Azure infrastructure, manages Zero Trust controls, supports SOC 2 compliance and incident response, aligns outsourced helpdesk operations, and automates tenant administration through PowerShell and Microsoft Graph API.

The Account Executive will build and manage a sales territory by identifying prospects, attending networking events, making outbound calls, executing campaigns with marketing, tracking activities in a CRM, and following the company sales process. The role focuses on B2B prospecting, qualifying, and closing new customer opportunities while participating in ongoing sales training and contributing entrepreneurial ideas. Extensive travel within the assigned territory is required.

Provides frontline help desk support by diagnosing and resolving hardware, software, network, account, and connectivity issues. Installs and configures systems, manages user accounts and permissions, documents solutions, maintains knowledge bases, monitors IT systems, supports technology projects, and escalates complex problems. The role also handles phone triage, follows security and compliance procedures, and delivers customer-focused assistance within service-level expectations.

Advises clients on applying Microsoft 365 Copilot and related AI tools to business processes. Identifies use cases, designs Copilot solutions and agents, leads readiness and envisioning workshops, supports governance and change management, develops training content, and tracks adoption and ROI. Partners with technical teams, sales, and client stakeholders to translate AI capabilities into measurable productivity, cost, risk, and operational benefits.

Provides Tier III technical support for complex application, hardware, networking, server, database, and cloud issues. Diagnoses root causes, administers IT systems, monitors performance and security, documents solutions, supports incident response, contributes to infrastructure projects, trains end users, and mentors junior staff. Requires advanced troubleshooting, networking, ticketing-system expertise, strong communication, and the ability to manage multiple priorities independently.

Supports the inside sales process for IT services by preparing quotes, proposals, order forms, RFP responses, renewals, and onboarding documentation. Maintains CRM records, tracks sales metrics, generates pipeline reports, follows up on proposals, and coordinates pricing and availability with vendors. Facilitates communication among sales, service delivery, procurement, and clients while scheduling discovery calls, demos, and other meetings.

Develop and manage an assigned sales territory by identifying target customers, prospecting through outbound calls and networking, partnering with marketing on campaigns, tracking opportunities in the CRM, and closing new business. The role requires an entrepreneurial mindset, strong communication, independent work, participation in sales training, and extensive travel throughout the territory.

Provides frontline help desk support for hardware, software, network, account, and printer issues. Responsibilities include troubleshooting, device and software configuration, account administration, VPN and Wi-Fi support, documentation, system monitoring, security compliance, ticket triage, and escalation. The role also supports IT projects such as upgrades and deployments while delivering customer-focused assistance through phone, email, and ticketing systems.

Manages assigned client accounts by building decision-maker relationships, retaining clients, resolving issues, coordinating quotes and projects, monitoring satisfaction, identifying risks, and translating client needs into solutions. Serves as the primary client advocate and liaison between customers, sales, services, and technical teams while supporting business reviews, referrals, and internal reporting.

Provides frontline help desk support through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, network, account, VPN, printer, and connectivity issues; installs and configures systems; manages user accounts and permissions; documents solutions; maintains knowledge-base content; monitors IT systems; supports upgrades and deployments; follows security and compliance procedures; and escalates complex issues to senior engineers.

Provides frontline help desk support for hardware, software, network, account, printer, VPN, and connectivity issues. Installs and configures operating systems, applications, and devices; manages accounts, passwords, and permissions; documents solutions; maintains knowledge bases; monitors IT systems; and escalates complex problems. Supports upgrades, software deployments, and network expansion projects while following security practices and meeting service-level expectations.