Account Manager

Who we are  
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. 
 
Account Manager
We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary technical point of contact for key clients, helping them optimize product use, troubleshoot issues, and achieve their goals. This role combines technical expertise, customer service, and account management to build strong relationships and drive customer satisfaction and retention.
Key Responsibilities:  

• Client Relationship Management: Build and maintain strong relationships with assigned clients, acting as their trusted advisor and main point of contact for technical needs and inquiries.
• Technical Support and Troubleshooting: Provide high-level technical support to clients, assisting with troubleshooting, product configuration, and issue resolution to ensure seamless product performance.
• Onboarding and Product Adoption: Guide clients through the onboarding process, helping them to understand and fully utilize the features and capabilities of the product.
• Solution Implementation: Work closely with clients to understand their technical requirements and customize solutions that meet their specific needs.
• Account Planning and Strategy: Develop account strategies that align with client goals and objectives, proactively identifying opportunities for product enhancements and additional services.
• Customer Success Management: Monitor client usage, satisfaction, and success metrics, ensuring that clients achieve desired outcomes and are fully satisfied with the product.
• Training and Enablement: Educate clients on best practices and new product features, providing ongoing training and resources to maximize their product knowledge and efficiency.
• Feedback and Product Improvement: Act as the client advocate internally, providing feedback to product and development teams to improve features, functionality, and usability based on client needs.
• Documentation and Reporting: Maintain accurate documentation of client interactions, technical issues, and solutions provided. Generate regular reports on account health and service metrics for internal review.
•  Cross-Functional Collaboration: Work closely with sales, customer success, product development, and support teams to ensure a cohesive and satisfying client experience.

Key Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 3+ years of experience in account management, customer success, sales, or a related field.
• Proven track record of managing client relationships and achieving revenue targets.
• Excellent communication, negotiation, and presentation skills, with the ability to build rapport with clients.
• Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously.
• Proficiency with CRM software (e.g., Salesforce) and other sales tools.
• Strong problem-solving skills, with the ability to think strategically and identify growth opportunities within accounts.

Preferred Experience:
 

• Relevant certifications in account management or sales (e.g., Certified Account Manager (CAM), Customer Success Certification).
• Experience in [specific industry relevant to the company, e.g., SaaS, IT services, healthcare].
• Knowledge of digital sales and customer service tools, including email marketing, social media platforms, and data analytics.

What we do for you 
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.  
 
Benefit Highlights 

• Competitive benefits package, including medical, dental, vision, and life insurance 

• 401k match  
• Unlimited Approved PTO after one year (2 weeks your first year) 
• 10 Holidays including your Birthday and a Floating Holiday!  
• Gym reimbursement  
• Amazon Prime reimbursement 
• 40 Hours for Volunteer Time  
• Paid Maternity and Paternity leave  
• Paid certifications 
• Learning and development programs  

 
Cygnus is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.