About the jobWho We Are
Dart Tech Services a managed service provider, is a leader in the IT Outsourcing industry for small to medium-sized businesses, helping them achieve business goals with technology strategy. We are currently seeking an energetic and talented Solutions Specialist to join our team. In this role, you will be given the chance to accelerate growth at our company while creating significant opportunities to find, qualify, and close deals with new customers needing Technology services.
Team Lead/ Lvl II engineer
Are you an IT professional with a passion for problem-solving and a knack for delivering exceptional service? We’re expanding our team in Tampa, FL and we’re looking for a talented Team Lead / Level 2 Engineer to join us. The ideal candidate will have proven leadership skills, experience in guiding technical teams and great customer service.
Your day to day
- Operate as Team Leader
- Direct and mentor the IT technical team, ensuring top-tier service delivery
- Manage Service Team to BrightGauge KPIs & Client SLAs.
- Client follow-up on Neutral and Negative SmileBack reviews
- Weekly metric reporting to leadership team
- Weekly Service Team time entry, timesheet approval & coaching
- A hands-on “roll up your sleeves” work ethic
- Field incoming Help Desk requests via both telephone and tickets in a courteous manner.
- Administration of Office 365 and Azure
- Act as a point of escalation on any solutions that cannot be solved by Team members
- Troubleshoot a wide range of line of business applications.
- Provide training and troubleshooting for Tier 1 support team
- Utilize RMM and PSA platforms to maximum efficiency.
- Maintain timely and accurate documentation of work performed.
- Adhere to DART company policies and best practices.
Your Experience
- 3+ years of technical experience working with small to large business environments
- Excellent customer service skills
- Basic knowledge of network protocols (TCP/IP, DHCP, DNS, VPN, SMTP, etc)
- Create and manage technical documentation for Standard Operating Procedures
- Able to lift 75 pounds (Servers, Computers, Network Hardware, Cabling, etc.)
- Ability to work independently within a team-based environment
- Personal transportation and valid license required
Preferred Skills
- Technical certifications relevant to job description
- Experience administering Active Directory, Azure, VMware, Hyper-V, Office 365 and Intune
- Experience with a ticketing system – ConnectWise PSA a plus
- Experience with RMM – Automate & ConnectWise RMM
- A drive to help improve processes and workflows
What We Do For You
At Dart Tech. we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited Approved PTO after one year (2 weeks your first year)
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid certifications
- Learning and development programs
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
