JOB TITLE: Systems Engineer
JOB SUMMARY: Responsible for the resolution of remote and onsite support requests, planning and implementation of technology hardware and software, and serving as an escalation point for complex help desk issues.
POSITION RESPONSIBILITIES:
Technical:
Create and follow detailed processes to deliver consistent results
Provide advanced support of Microsoft’s core business applications Azure, M365, Office, etc.
Implement, support, and manage Microsoft and VMWare operating systems
- Provide advanced support and design of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc.
Implement, support, and manage disaster recovery solutions
Provide advanced configuration and support of network infrastructure technologies: WAN and LAN connectivity, routers, firewalls, VPN, RDS, and security
Monitor system alerts and notifications through RMM tool, and respond accordingly through service tickets
Provide support for all types of end user devices
Implement, support, and manage IP telephony solutions
Provide after-hours support per scheduled on call rotation
Become the subject matter expert in assigned technology
Operational:
Act as technical resource for projects
Escalate and schedule service tickets that require higher level or vendor support
Mentor service team members
Thoroughly document tickets on a real-time basis
Consistently exceed defined Service Level Agreements
Ensure Ticketing Quality Assurance through proper ticket documentation
Document internal processes and procedures related to duties and responsibilities
QUALIFICATIONS/SKILLS:
Strong verbal and written communications skills
Strong technical diagnostic skills
Ability to multi-task, adapt to changes quickly, overcome hurdles, and respond with a high sense of urgency
Technical awareness: ability to match resources to technical issues appropriately.
Understanding of technical support tools and techniques used to provide IT services
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast-moving environment
CREDENTIALS AND EXPERIENCE:
Minimum 4 years System and Network Administration experience
2 years of experience with virtualization technologies
WatchGuard Advanced Certification or completion within 3 months of employment
Microsoft advance certification or completion within 6 months of employment
Bachelor's degree in computer science or related field preferred
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
