Jobs at OpenPayd

Provides second-line AML compliance oversight, reviewing complex onboarding and due diligence cases, challenging first-line decisions, and assessing AML, CDD, EDD, sanctions, and financial crime controls. The role conducts quality control, customer compliance calls, audits, staff training, mentoring, process improvement, and policy development within a regulated fintech environment.

Own and grow a portfolio of fintech clients by building strategic relationships, supporting retention, resolving escalations, identifying upsell opportunities, and coordinating internal teams. Maintain CRM and Salesforce reporting, guide clients on operational best practices, manage stakeholder communications, and contribute to customer success process improvements. The role requires experience in customer success, account management, or sales within payments, banking, FX, or fintech.

Advise OpenPayd teams on commercial contracts, contractual risk, and legal matters. Draft, review, and negotiate customer and supplier agreements; improve legal templates and playbooks; supervise OAFS disputes and proceedings; coordinate evidence, affidavits, submissions, stakeholders, and external counsel; and identify significant legal, financial, regulatory, and reputational risks.

Conduct periodic and event-driven corporate client reviews, perform AML and ongoing monitoring checks, assess ownership and business model changes, approve users and signatories, manage terminations, investigate escalations, and make risk-based decisions. The role collaborates with Customer Success, Operations, Legal, and Financial Crime teams while improving corporate due diligence processes and ensuring compliance with EMI licensing requirements.

Conduct risk-based quality assurance reviews across customer onboarding, KYC/CDD/EDD, transaction monitoring, fraud controls, and payment operations. Assess case quality, control effectiveness, documentation, and decision-making; identify deficiencies and emerging risks; produce reports and KPIs; track remediation; and improve QA methodologies, sampling, policies, and training in a regulated financial services environment.

Conduct risk-based Quality Assurance reviews across customer onboarding, KYC, CDD, EDD, transaction monitoring, fraud activities, and payment operations. Assess case handling, controls, documentation, and decision-making; identify deficiencies and emerging risks; produce evidence-based reports and KPIs; track remediation; and support improvements to QA methodologies, sampling, policies, procedures, and training. The role collaborates with Compliance, Risk, Internal Audit, and operational teams in a regulated financial services environment.

OpenPayd invites applicants to submit their CV on a speculative basis for future roles that match their qualifications. They seek to connect with potential talent as new openings arise.

The Head of Fraud and Risk Oversight will develop and implement fraud risk management frameworks, conduct assessments, monitor industry trends, and ensure effective fraud controls while collaborating with various teams.

This job allows candidates to express interest speculatively for future openings at OpenPayd, which may include various roles in payments, compliance, and customer success.