The Role
Perform independent quality control reviews of onboarding, transaction monitoring, and customer reviews. Assess case handling, documentation, and regulatory compliance; identify control weaknesses; produce reports, scorecards, trend analysis and MI; support root-cause analysis and corrective actions; partner with Onboarding, Financial Crime, Compliance and Risk to improve processes and expand QC frameworks.
Summary Generated by Built In
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
How will you add value to the OpenPayd journey?
- Conduct independent quality control reviews of: Customer onboarding process, Transaction monitoring alerts and investigations and periodic and event-driven customer reviews
- Assess the completeness, accuracy, and quality of case handling, documentation, and decision-making
- Verify compliance with internal policies, procedures, regulatory obligations, and risk frameworks
- Identify errors, inconsistencies, control weaknesses, and areas requiring remediation
- Document review findings and provide clear, constructive feedback to operational teams and managers
- Produce quality control reports, scorecards, trend analysis, and management information (MI)
- Monitor recurring issues and identify opportunities for process improvements and targeted training
- Support root cause analysis and corrective action plans.
- Partner with Onboarding, Financial Crime Operations, Compliance, and Risk teams to improve quality standards and consistency
- Contribute to the development and maintenance of quality control methodologies, checklists, and review frameworks
- Assist with regulatory, internal audit, and compliance assurance activities where required
- Support the expansion of the Quality Control framework into additional operational functions over time
- Participate in quality initiatives designed to improve efficiency, effectiveness, and customer experience
- Help drive a culture of quality, accountability, and continuous improvement across Operations
The ideal candidate will have the following:
- Experience in Quality Control, Quality Assurance, or a similar operational oversight role
- Strong understanding of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes
- Knowledge of transaction monitoring and financial crime controls
- Excellent attention to detail and analytical skills
- Strong written and verbal communication skills
- Ability to assess complex cases and apply policies consistently
- Experience producing reports and management information. Experience within fintech, payments, banking, or other regulated financial services environments
- Understanding of AML, sanctions, fraud, and financial crime regulations.
- Experience with quality assurance frameworks, audit methodologies, or compliance testing.
- Familiarity with case management and workflow systems
Our perks and benefits:
- Personal training budget - £3000
- Cycle to Work scheme
- Discounted gym membership - £80 towards any gym
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Dental & Life Insurance
- Wednesday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
#LI-DNI
Skills Required
- Experience in Quality Control, Quality Assurance, or similar operational oversight role
- Strong understanding of KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD)
- Knowledge of transaction monitoring and financial crime controls
- Understanding of AML, sanctions, fraud, and financial crime regulations
- Excellent attention to detail and analytical skills
- Strong written and verbal communication skills
- Ability to assess complex cases and apply policies consistently
- Experience producing reports and management information (MI), scorecards, and trend analysis
- Experience within fintech, payments, banking, or other regulated financial services environments
- Experience with quality assurance frameworks, audit methodologies, or compliance testing
- Familiarity with case management and workflow systems
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The Company
What We Do
Embedded Finance for the digital economy OpenPayd is a leading global payments and banking-as-a-service platform that provides a range of banking and payment services to both financial and non-financial institutions. Our services are underpinned by a global network of licences and are accessible through a single API. These include IBANs, open banking, e-money accounts, FX conversion, local and international payments, card processing and debit cards. We believe that all businesses - irrespective of their size or industry - should be able to access the best payment and banking services. We provide all of our services through a simple, flexible and scalable platform.
